Adriana's Insurance Services

Initial Business Response / [redacted] (1000, 5, 2015/05/04) */ Contact Name and Title: [redacted] Contact Phone: (XXX)XXX-XXXX Contact Email: [redacted] @adrinasinsurance.com Mrs [redacted] , [redacted] 's Insurance Services would like to thank you for taking the time and informing us of your concern, and giving the opportunity to better our servicesWe would also like to apologize for any inconvenience you may have experiencedDue to our customer privacy and confidentiality agreement, we ask that you please reach out to our claims representative at our corporate office: [redacted] at XXX- XXX-XXXX Ext [redacted] We thank you for choosing Adriana's Insurance Services and giving us the opportunity to fulfill your insurance needs

Mrs [redacted] , We would like to first thank you for providing us the opportunity to serve you with your insurance needsSince you have been a customer with Adriana’s Insurance Services, thank you for your loyalty The process in obtaining an insurance policy is first you obtain a quote, the information provide inputted in the system and a quote is generated, from there the call is transferred to a sales agent, the sales agent once again verifies all the information and submits the information to the insurance carriers, since we are a broker we do not generate the insurance premiums or monthly installments, the prices are calculated by the insurance carrierDuring the quote process Mrs [redacted] you were offered an appointment at the local office or process the policy electronically, you opted for the policy to be processed electronically The information on the insurance application was sent to your email on 11/14/at 9:AM, the documents were viewed at 9:AM and signed at 9:AMMrs [redacted] was advised to review and confirm all the information was correct and if she entered in agreement to sign the documents sentMrs [redacted] signed the documentation all the information submitted on the insurance application was correct and she agreed with the insurance transaction On 11/14/at approximately 12:PM Mrs [redacted] requested to speak to higher managementOur complaints department address the situation, Mrs [redacted] advised she no longer wanted the insurance policy because she had a better price with her previous insurance carrierMrs [redacted] was reminded our service fee is non-refundable however reviewing the situation we considered her complaint and Mrs [redacted] n agreed to refund of of the on 11/14/2017, Mrs [redacted] agreed to the amount of $to be refunded back to the Credit card which she used to payMrs [redacted] expressed the partial refund was better than nothing, in which we are entitled to keep the whole service fee paid of Mrs [redacted] we cannot proceed with your desired solution because a service was provided as requested

Dear Mrs [redacted] , We are in response to the complaint filed with the Revdex.comOn November 28, we received a call from you checking on the status your policy, the policy showed cancelled due to non-payment of premiumWe understand that you were under the impression that you had successfully processed your payment via web, unfortunately we have no records of a payment being made nor were you able to provide us with a confirmation number; at that time our CSR advised you that an approval was needed in order to avoid late penalties and asked to give you a call back the following dayOn November at 3:34pm a supervisor called you but there was no answer, we proceeded with leaving you a voicemail to call us backOn November 29, at 5:58pm we were able to speak to you and processed your monthly payment waiving late feesDuring that call you expressed to us that you were not satisfied with the service received the day beforeWe apologized for the inconvenience at that time and would like to extend you an apology once again for not meeting your customer service expectationsWe assure you that customer satisfaction is our top priority and we have every desire to address your needs and provide the best solution to resolve any issue courteously and promptlyWe believe your issue was resolved the day after your first call and we look forward to continuing to serve you for many years to come If you need additional information and/or documentation please do not hesitate to contact the undersigned at ###-###-####Ext Sincerely, - [redacted]

Adriana's Insurance Services would like to thank you for taking the time and informing us of your concern, and giving the opportunity to better our servicesWe would also like to apologize for any inconvenience you may have experiencedOn August 2nd we contacted Mrs [redacted] to cancelled Insurance policy and also called Customer service at Anchor General to verify if the cancellation was processed accordingly , it has been processed and will mailing out a refund check no later than this weekThank you if you have any more questions please let us know

Initial Business Response / [redacted] (1000, 8, 2015/11/02) */ Adriana's Insurance Services would like to thank you for taking the time and informing us of your concern, and giving the opportunity to better our servicesWe would also like to apologize for any inconvenience you may have experiencedDue to our customer privacy and confidentiality agreement, we ask that you please reach out to our claims representative at our corporate office at XXX-XXX-XXXX Ext [redacted] We thank you for choosing Adriana's Insurance Services and giving us the opportunity to fulfill your insurance needs