Adrienne Ruff Event Reviews (%countItem)
Adrienne Ruff Event Rating
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Adrienne Ruff Event
Add new contacts
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Adrienne Ruff Event
Due to COVID-19 we have to follow the states “Stay at home” order until May 1, 2020. I have a *** planned April 11 and due to the stay at home regulations, large gatherings and non essential businesses aren’t allowed to conduct business/entertainment during my events date.
I understand Ms. client/customer cancellation policy (indicating that no refunds are given if event is canceled) however, her business doesn’t fit in the essential business category, meaning she would have to cancel.
I requested her businesses personal cancellation policy last week and did not get a reply. I was sent the cancelation policy prior to my request of their business personal cancellation policy and it does not have a “force majeure” clause in it at all.The City of Columbus Parks and Recreations has a Zero refund strict policy and with the circumstances, I was able to get a refund. It appears Ms. is only concerned with self preservation and not the best interests of her customers.
Good Afternoon
This is baffling that we have succomb to this due to the unforseen circumstances of Covid 19 and how it has affected us all tremendously. Since we are here I will kindly address this matter. Client reached out to me on 3/15/2020 to with the following email:
"Hello Ladies,I wake of the recent coronavirus Columbus outbreaks, I wanted to know what your plans/policy was.I am not looking for a refund at this point as we haven’t cancelled the event yet but just wanted to see what you all would do as far as a reschedule date, refund or what would happen if they shut the city down and force us not to have the event?
My Response is stated in the attachment 3/15 email. Per my policy which is stated in "contract policy" which client signed on 3/10
"ResponsibilityConsultant is not responsible for Acts Of God, Natural Disasters, an Act Of Government such as A Declaration of National or Local Emergency, or Other Incidents Not within the control of the consultant, i.e. accident, death in the family, illness, pregnancy, or sudden tragic circumstance. In such a situation, consultant will obtain, upon approval of the client, a qualified professional replacement to fulfill consultant’s obligations under the contract, at no additional charge to the client.
I have stated numerous times via email I am more than willing to be flexible with this client and can credit her for a future event or postpone to a future event which I have done so with other clients affected via Covid-19.
The client also signed the contract on 3/10 with cancelation request on 3/22 due to the stay at home act which we fully comprehend however monies are invested for an event that is 20 days out.
I have nothing further to communicate. I have provided documentation and responded to claim. I do not wish to go back and forth.
Complaint: ***
I am rejecting this response because: Her response is inadequate and she chose not to respond to the Responsibility clause as it’s clear that it doesn’t fit in this business shutdown scenario. I will have to do what’s best to protect myself.
Regards
Due to COVID-19 we have to follow the states “Stay at home” order until May 1, 2020. I have a *** planned April 11 and due to the stay at home regulations, large gatherings and non essential businesses aren’t allowed to conduct business/entertainment during my events date.
I understand Ms. client/customer cancellation policy (indicating that no refunds are given if event is canceled) however, her business doesn’t fit in the essential business category, meaning she would have to cancel.
I requested her businesses personal cancellation policy last week and did not get a reply. I was sent the cancelation policy prior to my request of their business personal cancellation policy and it does not have a “force majeure” clause in it at all.The City of Columbus Parks and Recreations has a Zero refund strict policy and with the circumstances, I was able to get a refund. It appears Ms. is only concerned with self preservation and not the best interests of her customers.
Good Afternoon
This is baffling that we have succomb to this due to the unforseen circumstances of Covid 19 and how it has affected us all tremendously. Since we are here I will kindly address this matter. Client reached out to me on 3/15/2020 to with the following email:
"Hello Ladies,I wake of the recent coronavirus Columbus outbreaks, I wanted to know what your plans/policy was.I am not looking for a refund at this point as we haven’t cancelled the event yet but just wanted to see what you all would do as far as a reschedule date, refund or what would happen if they shut the city down and force us not to have the event?
My Response is stated in the attachment 3/15 email. Per my policy which is stated in "contract policy" which client signed on 3/10
"ResponsibilityConsultant is not responsible for Acts Of God, Natural Disasters, an Act Of Government such as A Declaration of National or Local Emergency, or Other Incidents Not within the control of the consultant, i.e. accident, death in the family, illness, pregnancy, or sudden tragic circumstance. In such a situation, consultant will obtain, upon approval of the client, a qualified professional replacement to fulfill consultant’s obligations under the contract, at no additional charge to the client.
I have stated numerous times via email I am more than willing to be flexible with this client and can credit her for a future event or postpone to a future event which I have done so with other clients affected via Covid-19.
The client also signed the contract on 3/10 with cancelation request on 3/22 due to the stay at home act which we fully comprehend however monies are invested for an event that is 20 days out.
I have nothing further to communicate. I have provided documentation and responded to claim. I do not wish to go back and forth.
Complaint: ***
I am rejecting this response because: Her response is inadequate and she chose not to respond to the Responsibility clause as it’s clear that it doesn’t fit in this business shutdown scenario. I will have to do what’s best to protect myself.
Regards