ADS Security

Be wary of ordering with Priba Furniture My transaction appeared to be going smoothly at first I provided a deposit, my furniture was ordered in a timely manner and arrived at Priba Furniture approximately weeks later At that time, I was charged the remainder of my balance which mistakenly included the estimated freight charge I was then contacted by the freight company and asked to provide a cashiers check or certified check in an amount $less than what I was charged by Priba for freight costs at the time of delivery After negotiation, the shipping carrier agreed to deliver the furniture since they confirmed with Priba that I had already been charged for freight and Priba agreed to reimburse me the overcharge of freight cost amounting to $ I have not received my credit and my phone calls are never returned I have now had to file a dispute with my credit card company

I have never experienced worse customer serviceFrom the time frame that was promised being close to eight months late, to the furniture arriving damaged, this experience has been a true nightmareOnce Priba was notified of the damaged goods, they picked up one of the pieces to replace with a new oneThey then tried to pass off a refurbished piece as a new one on the return tripAt that point, we requested they pick up the furniture and return our moneyPriba has ignored our requests and continues to string us alongOur salesperson, *** ***, has lied to us repeatedly and we still have not been satisfied eight months laterAttempts to contact the owner have gone unansweredThey will say anything to get a sale, but leave you out in the cold once they have your moneyThe broken furniture is still at our home waiting for them to pick it upDo yourself a favor and stay FAR away from this company

I received your report this morningI greatly appreciate and welcome this venue as a way to address this specific and expected customer’s complaint. Goldfish Uniforms is a business that sells NEW uniforms. Goldfish Uniforms is NOT in the rental or resale uniform
industry. When customers come into the store, they are entitled and expect new, originally tagged and most importantly, never worn merchandise. Customers should also expect to be sold items that haven’t been altered as to make them look new Customers don’t expect to purchase items that have had patches removed with a seam ripper as this customer suggested I do, all in an attempt to make them look new. Frankly, I am appalled at this customer’s suggested deceptionThat suggestion alone clearly reveals a lot about this individual. Allow me to address this customer’s complaint further. This customer’s petty intolerance and prejudice towards anyone who speaks “broken English.” is sadly remarkable given her chosen field of employment. We proudly employ individuals who are bi-lingual and can speak multiple languages. We continually receive positive accolades from our non -English speaking customers regarding having multi-lingual staff at our store. Might I point out that the workers who spoke “broken English” executed her transaction flawlessly and efficiently. Next, this customer is incorrect on our hours of operation She claims we “rushed” her out the door at 5:25, minutes after closing. We close at 5:30, not 5:00 as she incorrectly indicated It is not uncommon during our busy time of the year that we stay open past 6:p.m. Properly fitting a person for a jacket, polo(s) and sweater typically does not require a lengthy visit. Our store staff is efficient and experienced in fitting customers. This customer’s uniform needs were properly, accurately and efficiently assessed. Perhaps the feeling of dealing with experienced and efficient staff made her feel rushed? Typically, customers appreciate efficient service As with many types of companies (restaurants, retail stores, etc.) sometimes the wait is longer than one expects depending on the time the customer comes into an establishment. Unfortunately, the complainant came into our store during a time of higher than customers. No different than going to a restaurant during dinner timeThere are times you don’t get immediate seating, one has to wait. Had she come early in the morning, she would have significantly minimized her wait. Let’s address the issue she had with the delivery of her items. She complained the items were sent to the school vs her picking them up at the store Uniforms are received by the customer in a few different ways. We can call a customer to come into the store for their items, we ship them to a customer’s address or we deliver items to place of employment. It amazes me that a good deed of delivering her items to her place of employment was seen as a negative gesture and a topic of complaint. We delivered her uniform items to her place of employment as we were making deliveries and thought it would be a nice gesture to deliver hers, thus saving her time and money. Typically, customers are grateful they do not have to pick their items up and thank us for the gesture of delivering uniforms to their work. Saves them valuable time and money. Unfortunately, she is unable to see and appreciate the convenience of our service. As they say, no good deed goes unpunished. Had they not been delivered, she would have been called to come and pick up her uniforms. It is important to note, no other employees at the school complained about our nice gesture, only thanked us with appreciation. So what we have is an individual who had a uniform requirement through her selected place of employment. We fitted, special ordered, customized and delivered her required uniform The individual took delivery of her uniform, wore them with no complaints about any flaws and/or sizing issues, both reasonable and justifiable causes for a full refund/exchange She works for her selected place of employment for approximately a week maybe a week and a half. She quits her job on the “11th day of students.” I assume she means she only taught for days at her place of employment. Approximately weeks later (September 30th) she comes into our store wanting to return all her special ordered, customized, worn uniforms because she quit her job and doesn’t need them any longer. It is unfortunate she opted to quit her job and that she no longer needed her uniforms, however, it is not our store’s responsibility to bear the financial ramification of her decision to leave her job. We sold her the uniform in good faith. Our return policy is clearly indicated on her receiptShe even references it in the complaint. Again, we sell NEW uniforms, not worn/altered uniforms. At the time of her intent to return her uniforms, I calmly explained that we cannot do a return due to the policy mentioned on her receipt. This customer became verbally aggressive. I nicely asked her to stop yelling. She refused and continued on her verbally aggressive rant. I continued to explain that I could not return her items to our manufacturers as they have been altered, altered meaning patched. She continued to yell and challenged me regarding this issue. Clearly, I was not going to accommodate her return request and she became increasingly verbally combative. Employees and other customers were stunned by her behavior and verbally combative behavior. She continued to yell. I left the room to return to other duties as I saw no reason to continue listening to her yelling. It was my attempt to stop the volatile scene she was creating. She followed yelling all the way, threatening “ I am going to call the Revdex.com.” I said, good, I hope you do And I meant that. This customer was unreasonable, threatening and verbally combative. As a business owner, I will listen to any complaints Some are legitimate complaints This is not one of thoseThis is clearly a customer who did not get the outcome she intended and succumbed to threatening and verbally abusive behavior. We have no intention to return any part or all of her requested refund of $142.72. It is not our stores responsibility to bear the financial ramification of her decision to quit her job. She needs to accept all financial responsibility for her personal decision. I welcome any further discussion on this matter. I firmly stand by our companies decision. *** ***

They contacted me with a burglar alarm call on my home and said they would send police. I get there 15 min afterwards and my alarm had been turned off.... I guess so it wouldn't bother anyone breaking in... and when I called them back...they could not even find me in the computer or any record of the active alarm case that was going on right then...are you kidding me. All I can say is a false sense of security with this company...don't risk it with your family, I'm looking for a company that will have my back.