AdServ

I was sold an extended warranty for my 2016 Fiat through Auto Repair Protection Service, whose parent company is AdServ. When I finally needed to use this policy for a minor repair, I first called to verify the part work would be covered under the extended warranty and told that it was. I was told that the dealer would need to contact them for reimbursement. When the dealer called they were told the claim was unable to be processed because there was a different VIN number on the policy. When I contacted Auto Repair I was told the salesperson who sold me the warranty policy entered the VIN number for a 2015 Fiat I never purchased! I was forced to pay nearly $700 to the dealer in order to get my car.
I then spoke with Dan (ext. 309) at Auto Repair Protection regarding reimbursement for the warranty work. He acknowledged their clerical error for the claim being denied and was initially very helpful. He confirmed he would contact me later that week. I never received a call and have since placed multiple calls to Auto Repair to try to speak with Dan and am told each time that he either stepped away from his desk or is at lunch. I have left numerous messages, and voicemails but have never received a return phone call.
AdServ is NOT a Better Business Bureau accredited company and is blanketed with complaints. Do yourself a favor and STAY AWAY from this shady company!

1 Star ?...Really -500..

Yea for 3 days I Entered into having coverage ...Nothing Special...Then I went to a Direct Company Bumper to Bumper 48 months lesser monthly...

And you Believe Those Mother F would not Cancel n Refund me even though by law I was in my 30 Days?!

Still Fighting those pieces of ss...

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not happy with the response provided, I find it hard to believe that it takes days according to them to remove my name and number from the system? According to their statement they first called me on 11/06/and last called me on 11/18/The attitudes that I received from the employees that called me was unacceptableWhen I asked to be removed, if I remember correctly they never responded just ended the callCompanies like this badger consumers because they work through legal loop holes As for them trying to contact me to "resolve" the matter, no one has attempted to contact me that I am aware and if they did and I did not answer, they did not leave a voicemail Regards, [redacted]

To whom it may concern,We have given Mr [redacted] his refundWe do apologize for any inconvenience that may have been caused because of the incidentWe have taken action to prevent other customers from the same inconvenience as Mr [redacted] experiencedOur customer service representative was terminated due to their unprofessional practices in handling our valued customerOnce again our deepest apologies, and we appreciate you for notifying us of the behaviorWe will take the necessary steps to make sure that this does not happen againOur deepest apologies, Integrity Protection Group

On 5/29/Customer was given a courtesy call to see if she would be interested in getting her vehicle back under coverage for extended warranty.The information provided below was retained via recorded call:Customer agreed to speak with our SpecialistOnce customer was transferred to our Coverage Specialist she began asking where we obtained her information in which representative stated she may have responded to an ad or mailing source that we sent outShe asked that we provide our website and our representative kindly did soShortly after the customer asked what the prices and coverage would beWhen representative tried to confirm the customer's information to see what she would qualify for in terms of cost and coverage she asked to be taken off the list and thought we were a scam because we wanted to verify that our information was correctThis information is needed to ensure that the customer would be getting the best possible rates and coverage that are available in her area and also to ensure that if she were to purchase the plan that the policy would be mailed to the correct mailing address.Once the customer stated she wanted to be removed from the list the representative kindly obliged and the call was mutually ended.On 6/11/2015, Customer service added the phone number originally called by our company to our "Do Not Call" list and "Blacklist" for a second time to ensure no more phone calls would be made to her from our company.Please note that Integrity Protection Group is not a scam and we offer the extended coverage for vehicles that are recognized nationwide at any dealership or licensed repair facility of your choice.We do sincerely apologize for any inconvenience or misunderstandingsThank you,Integrity Protection Group, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

To Whom It May Concern;Please be advised that Mr [redacted] has been refunded his money due to himThis is a copy of the cashed replacement check that was sent to him in NovemberHe was also send a check in October but that one had never arrivedI put a stop payment on it and re-issued check #***.Please see attached endorsed check payable to [redacted] .Please let your records reflect that Mr [redacted] ' request has been settled.Sincerely,