Adspace Technologies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Once again, *** *** *** & *** ***will reply using quotes from the latest response from AdSpace Technologies for clarification:
This is an obvious attempt of a refund which is not dueI will not respond any further, as the information being provided by the *** of *** *** (signing the complaint as *** ***) is false
*Non-response will be taken under consideration by the Revdex.comStatements about falsehoods will be disproved via evidence supplied.
There was perfect communication with the client when we met in the shed, which is why he hired me
*** *** hired AdSpace on the recommendation of another company, who has since dropped AdSpace's serviceSince we were unaware of this, we proceeded to purchase AdSpace's servicesThe *** of the company stood by and watched as Internet-speak and Web-speak was discussed between the *** of AdSpace and the ***.
The client is ***, and the *** *** is clearly not ***, nor does she speak the languageSo how is her communication better than ours? Now it seems language barriers are being used as an excuseHow can a business *** and salesman for the company not know English, dealing with American customers everyday?
*The *** of *** *** does not understand Internet/Web related technologyHe speaks a fluent "roof vocabulary" which he was taught during his apprenticeshipThe *** has the computer/Internet/Systems/Web Design vocabulary that was needed to purchase the services.
This again is a poor attempt upon tarnishing a reputable companies reputation*** is clearly upset and the company obviously could not afford to pay for what they ordered and all work completedAgain, I was sent an email claiming I should show empathy for their hard financial times.
*The discussion about budgeting was only brought up when AdSpace complained that limiting the AdWords budget to $per day from $per day was a mistakeWe expected AdSpace to work within our budget, with the understanding that some adjustments would be necessarySince AdSpace was not drawing commission from his administration for the first month, this should not have been an issueLack of response to our 2-day old website was obvious: without a good website, no company will be able to create an online reputationWithout creative advertisements, and creative use of the budget, no calls come in, resulting in a flat bank accountOur plea was for AdSpace to have a little heart, adjust our campaign to our budget, supply a completed and fully approved website, and do what is right for his clients.
For final clarity, website is still live on a development domain for proof, documents from hosting company proving the files were live on there domain, documentation we setup all advertising and ran it are all on recordDeleting campaigns from Adwords is impossibleIt is stored on ***'s serverThank you and hope to have this problem rectified soon
*We understand that AdSpace continues to store a copy of our website on their serverWe also have recorded the dates that the website went "live", and note that they were not within the parameters of the contractFurther, it does not matter if *** stores copies on their servers***, in fact, stores copies of everything that is searched, and all of their applications that are utilized by a business.
The problem lies in "Can I call *** and have AdSpace's "MASTER CAMPAIGN" for *** *** re-implemented?
Our call to *** resulted in the following response:
Yes, *** has done this for or two businesses in the past, however it is an extremely complicated processAnything that has been done on ***'s servers will remain there for months, and there is nothing that can change that.
Here are the links sent to me by *** AdWords Technician *** *:
***
(Which explains the process of deletion of an AdWords AdNote that it states you will not be able to recover it, but one can track past performance.)
***
(which shows the options a user has during deletion and how to remove a campaign from view, but explains there is no way to completely delete all records).
So ***'s firm answer is that there would be nothing AdSpace could do by having access to the account, that *** *** has not already done
Since *** *** did not want to keep AdSpace Technology's *** Adwords Campaign, *** *** made every attempt to delete all ads and the total "MASTER" campaign, including calling and requesting total removal by ***
*** *** has since implemented their own AdWords Campaign, with completely rewritten ads and utilizing "Campaign #1", that existed before AdSpace Technologies took over the account for administration.
*** *** voluntarily removed AdSpace's work upon condition of return of their deposit check.***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** *** will be quoting from AdSpace's Replies to this compaint
in order to clarify this problem:
“The complete job was to be done within weeksIt clearly stated 2-3 weeks on contract.”
Incorrect
The contract states “Completion within Weeks”, handwritten on
the contract, and signed by the *** of AdSpaceIf necessary, we will scan and provide this contract for evidence.
“We met in a shed in the home***s backyard, which they claimed was there office.”
Where the client has their office is of no concern in this matter and only
appears to be an attempt at demeaning the client's reputaionIt also
serves to reduce the client's securityRevdex.com, we request that this and the reference to it be removed from the record for security purposes.
“This was against my recommendation because the old site was not mobile and would only cost wasted dollars to advertise.”
Incorrect
We did not set up a mobile advertising campaignWe were told this
would be set up once our new website was completed and streamlined
for mobile use
"hours after, I received...."
Incorrect.
The space of time in which this issue occurred was from June *** *** to July ***
*** *** has copied and provided the emails involved in the attachment above.
After the last email, as the *** of the business was on a roof, he was unable to call
AdSpace immediately
When we did call AdSpace, Jim, the *** of AdSpace unleashed such a fury
of bilious language that it cannot be repeated on this webpageThe
***'s wife was privy to this tirade, as she listened in for a few
momentsSuffice it to say, the best line delivered was, “You think
I need your business? I don't need your business, I have lots of big
paying customers, and I don't need to deal with nitpickers like you.”
He also called the *** many insulting names; she was forced to
hang up on him
After this tirade, the *** of *** *** attempted to talk to the ***
of AdSpace, and got the same language
As a direct result of this phone call, on 7/** we spoke with Jim of AdSpace who promised that in return for the removal of the AdWords account and webspage, he would deliver our downpayment back to us in the form of a checkWe made an appointment for between 1:and 2:30pm, so that he could give the deposit back to the ***
In order to comply with AdSpace's requirements for delivery of the deposit:
Due to security reasons, the *** did not to give AdSpace access to
Best's business email accounts, nor AdWords accountsInstead, Best
voluntarily REMOVED AND DELETED all traces of AdSpace's work on
their AdWords accountEvidence of this removal was sent to AdSpace:
“MASTER CAMPAIGN deletedSee pic for proof.”
At 2:30pm the time when we were to get our refund, we received this
email:
"*** *** *** *** *** *** *** *** *** ** ***
*** *** *** *** *** *** *** ***
*** ** *** *** ** *** ** *** *** *** ** ***
*** ** *** *** *** *** *** *** *** *** ***"
As our contract also stated that the rights to the website would be
given to *** *** (outright), and that the AdWords account
creation would be created and administrated (administration on a
commission-base, free for the 1st month), and the Adwords account was destroyed and the
website removed from service, we expected AdSpace to live up to what was promised or refund our deposit as discussed.
AdSpace: commented: "It seemed the actual client had no idea whatthe *** was even doing."
Incorrect
The client is not completely conversant in EnglishCommands from him were vocalized and emailed by the *** for this reason.
AdSpace Commented: "In a further attempt at retaliation, the ***, ***, at *** *** ***, contacted Revdex.com to further effect my business
practices. This complaint is not by the ***, but rather by the angry ***."
Incorrect
This complaint was requested by the *** of *** *** *** & *** ***who cannot voice his complaints with this business because of his lack of command of the English language
AdSpace Further Commented: "Adspace Technologies is filing for suit for the remaining balance owed against *** *** Roofing for services rendered, and will be further pursuing *** personally for slander
and for damages caused by making statements that effect my business. Thank you and hope this can be rectified."
***Threatening a lawsuit to *** *** does not frighten the *** of *** ***
***Threatening a woman for something that she was told to do in the name of better business is also deplorableAs an employee acting in the best interests of her employer and at the request of her employer, she cannot be personally sued for slander. All direction of legal action should be pointed toward the company
*** *** *** & *** *** (*** ***) requests that appropriate action be taken by the Revdex.com to
prevent further problems like these, even if we are not able to secure our deposit backWe also request reviews of other like complaints of AdSpace Technologies
(we have found another, similar complaint that was placed under this address)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This is an obvious attempt of a refund which is not due. I will not respond any further, as the information being provided by the [redacted] of [redacted] (signing the complaint as [redacted]) is false. There was perfect communication with the client when we met in the shed, which is why he hired me. The client is [redacted], and the [redacted] is clearly not [redacted], nor does she speak the language. So how is her communication better than ours? Now it seems language barriers are being used as an excuse. How can a business [redacted] and salesman for the company not know English, dealing with American customers everyday? This again is a poor attempt upon tarnishing a reputable companies reputation. [redacted] is clearly upset and the company obviously could not afford to pay for what they ordered and all work completed. Again, I was sent an email claiming I should show empathy for their hard financial times. For final clarity, website is still live on a development domain for proof, documents from hosting company proving the files were live on there domain, documentation we setup all advertising and ran it are all on record. Deleting campaigns from Adwords is impossible. It is stored on [redacted]s server. Thank you and hope to have this problem rectified soon.

Review: Our company entered into a contractual agreement with Adspace Technologies, now located at [redacted].

We purchased a [redacted] AdWords Campaign and Administration as well Creation and Implementation of our Company Website, and paid $1000 down-payment, our total amount: $2750, $1750 to be paid within 60 days.

Terms of the contract were adhered to loosely but within acceptable time-frame for setup and administration of the [redacted] AdWords Account (1 week), but creation and implementation of the website (2 weeks) was not adhered to until we reminded Adspace of their commitments.

Prior to complete implementation of the website we requested that our budget for AdWords be reduced due to lack of viable leads. This would, in turn, reduce Adspace's commissions, however, this was discussed at the signing of the contract and pushed as a positive point. Beyond this, we were still within the "1 month of free commissions" time period.

We politely requested that we discuss ways to generate more sales leads, and were met with an email stating "are you telling me how to do my job"? and "I don't work for you, I want to work with you"', and "If you can't work with me I will cancel the account".

After numerous calls and emails requesting completion of the website, we were met with angry, threatening emails that were not-customer-centric. We replied reminding Adspce of their commitment and requesting better customer service.

Finally upon receiving a threatening call from the [redacted] of Adspace, including yelling and screaming, and the words, "I don't need your business, you're too pushy", the [redacted] of Adspace offered to return our money in full upon deletion of our [redacted] AdWords Campaign and pulling our website from our registered domain.

We refused this person access to our AdWords Campaign (as a security precaution due to his behavior) but deleted the campaign and sent him proof of such via email.

One day later, our website was taken down and a curt message posted in its place including Adspace's telephone #.

This completed the removal of our services, and we were assured that the [redacted] of Adspace would arrive that afternoon to hand us a check in full.

At the appointed time of refund the [redacted] of Adspace sent us an email notifying us that he would not be refunding our money because he had fulfilled his commitment (regardless of whether or not it was functional) and was requesting the balance of his bill in full.

Since then we have been receiving requests for payment three times per day, and recently received a "last chance to pay" email just today.

It has been 43 days since we entered into the agreement.Desired Settlement: We would prefer not to have to contact Adspace since our last conversation was so unprofessional.

Our business would prefer to be refunded our deposit via registered return receipt mail and have nothing more to do with Adspace Technologies.

We request that since no further attempts at billing our company be made.

Business

Response:

[redacted], [redacted], hired Adspace

Technologies to design a website, setup Adwords advertising and manage the

account at an agreed upon amount to be completed in a specified time period.

The complete job was to be done within 3 weeks. It clearly stated 2-3 weeks on

contract. The client was present during the initial interview and understood

the agreement. The [redacted], [redacted], was also present. We met in a shed in the

home[redacted]s backyard, which they claimed was there office.

I received a deposit and began work immediately. Within 72

hours the Adwords campaign was set up, pending the new website to be built.

Once the new campaign went live, all advertising was geared towards old site in

an attempt to capture leads. This was against my recommendation because the old

site was not mobile and would only cost wasted dollars to advertise. I assured

them the site would be done timely. [redacted], the [redacted], insisted [redacted]

wanted the campaigns active. I did so.

I received a call within 24 hours from [redacted], claiming she

has 30 years of customer service experience, knows about advertising, and

Flamur is having rough times financially. She said he cant spend as much with

[redacted] Adwords and he wants to reduce the amount. I replied that is fine, but

it is the only way to get leads. She insisted, even after getting calls on the

first day from our efforts, that it was too much. I explained the new site

would alleviate a lot of the cost because it is more effective, and has a

better cost due to [redacted]’s formula. She again insisted. I told her I have

years of experience doing this. She continued insisting, so we did it. I then

told [redacted] that it would be impossible to work together moving forward and

that I suggested cancelling the ongoing maintenance agreement for Adwords. I told

her I would still be willing to work with the [redacted], [redacted], directly but

would like to speak with him to discuss. I told her it was not professional to

be negotiating terms with the [redacted]. She took this very offensively and I

explained further that I am a professional and cannot make adjustments to

marketing efforts based on the [redacted]’s brief knowledge from watching

YouTube videos as she had mentioned she was doing. [redacted] emailed me afterwards

claiming to have some “empathy” for Flamur. He is in a financial crisis and

does not have even $1000 in the checking account. I explained I understand but

still need to fulfill our agreement. She said I had terrible customer service

skills because I would not take this into consideration. I told her it is

business, and if it they were financially suffering why they hired me and

allowed services to be rendered? We had nothing further to say and hung up.

Within 2 weeks, the site was completed. Within that

timeframe, we offered mockups and revisions of the site prior to going live. We

were also hired at that point to write relevant content for the site. They did

not like the old verbage. We did so at an additional cost. Site went live as

per our agreement within 3 weeks, (Additional content writing was outside scope

of project – 1 week) on the client’s domain. Advertising was then altered to

reflect the new site and was active.

[redacted] then called again, claiming she wanted us to rewrite

the content. I told her I would have to work with the [redacted] and signer of the

contract. The content was specifically optimized fr search engines as per our

discussion when they asked us to write the new content also. A phone

commitment. I also said if this doesn’t work we need to cancel the advertising

maintenance and move on. I was then called by the [redacted] threatening that he

knows people and to give him his money back. I responded the site is live, the

advertising is live, I did my job. It seemed the actual client had no idea what

the [redacted] was even doing.

In a further attempt at retaliation, the [redacted], [redacted],

at [redacted], contacted Revdex.com to further effect my business practices.

This complaint is not by the [redacted], but rather by the angry [redacted].

Adspace Technologies

is filing for suit for the remaining balance owed against [redacted]

for services rendered, and will be further pursuing [redacted] personally for

slander and for damages caused by making false statements that effect my

business. Thank you and hope this can be rectified.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] will be quoting from AdSpace's Replies to this compaint

in order to clarify this problem:

“The complete job was to be done within 3 weeks. It clearly stated 2-3 weeks on contract.”

Incorrect.

The contract states “Completion within 2 Weeks”, handwritten on

the contract, and signed by the [redacted] of AdSpace. If necessary, we will scan and provide this contract for evidence.

“We met in a shed in the home[redacted]s backyard, which they claimed was there office.”

Where the client has their office is of no concern in this matter and only

appears to be an attempt at demeaning the client's reputaion. It also

serves to reduce the client's security. Revdex.com, we request that this and the reference to it be removed from the record for security purposes.

“This was against my recommendation because the old site was not mobile and would only cost wasted dollars to advertise.”

Incorrect.

We did not set up a mobile advertising campaign. We were told this

would be set up once our new website was completed and streamlined

for mobile use.

"24 hours after, I received...."

Incorrect.

The space of time in which this issue occurred was from June [redacted] to July [redacted].

[redacted] has copied and provided the emails involved in the attachment above.

After the last email, as the [redacted] of the business was on a roof, he was unable to call

AdSpace immediately.

When we did call AdSpace, Jim, the [redacted] of AdSpace unleashed such a fury

of bilious language that it cannot be repeated on this webpage. The

[redacted]'s wife was privy to this tirade, as she listened in for a few

moments. Suffice it to say, the best line delivered was, “You think

I need your business? I don't need your business, I have lots of big

paying customers, and I don't need to deal with nitpickers like you.”

He also called the [redacted] many insulting names; she was forced to

hang up on him.

After this tirade, the [redacted] of [redacted] attempted to talk to the [redacted]

of AdSpace, and got the same language.

As a direct result of this phone call, on 7/** we spoke with Jim of AdSpace who promised that in return for the removal of the AdWords account and webspage, he would deliver our downpayment back to us in the form of a check. We made an appointment for between 1:30 and 2:30pm, so that he could give the deposit back to the [redacted].

In order to comply with AdSpace's requirements for delivery of the deposit:

Due to security reasons, the [redacted] did not to give AdSpace access to

Best's business email accounts, nor AdWords accounts. Instead, Best

voluntarily REMOVED AND DELETED all traces of AdSpace's work on

their AdWords account. Evidence of this removal was sent to AdSpace:

“MASTER CAMPAIGN deleted. See pic for proof.”

At 2:30pm the time when we were to get our refund, we received this

email:

"[redacted]

[redacted]".

As our contract also stated that the rights to the website would be

given to [redacted] (outright), and that the AdWords account

creation would be created and administrated (administration on a

commission-base, free for the 1st month), and the Adwords account was destroyed and the

website removed from service, we expected AdSpace to live up to what was promised or refund our deposit as discussed.

AdSpace: commented: "It seemed the actual client had no idea whatthe [redacted] was even doing."

Incorrect.

The client is not completely conversant in English. Commands from him were vocalized and emailed by the [redacted] for this reason.

AdSpace Commented: "In a further attempt at retaliation, the [redacted], [redacted], at [redacted], contacted Revdex.com to further effect my business

practices. This complaint is not by the [redacted], but rather by the angry [redacted]."

Incorrect.

This complaint was requested by the [redacted] of [redacted] & [redacted]. who cannot voice his complaints with this business because of his lack of command of the English language.

AdSpace Further Commented: "Adspace Technologies is filing for suit for the remaining balance owed against [redacted] Roofing for services rendered, and will be further pursuing [redacted] personally for slander

and for damages caused by making false statements that effect my business. Thank you and hope this can be rectified."

[redacted]Threatening a lawsuit to [redacted] does not frighten the [redacted] of [redacted].

[redacted]Threatening a woman for something that she was told to do in the name of better business is also deplorable. As an employee acting in the best interests of her employer and at the request of her employer, she cannot be personally sued for slander. All direction of legal action should be pointed toward the company.

[redacted] & [redacted]. ([redacted]) requests that appropriate action be taken by the Revdex.com to

prevent further problems like these, even if we are not able to secure our deposit back. We also request reviews of other like complaints of AdSpace Technologies

(we have found another, similar complaint that was placed under this address).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This is an obvious attempt of a refund which is not due. I will not respond any further, as the information being provided by the [redacted] of [redacted] (signing the complaint as [redacted]) is false. There was perfect communication with the client when we met in the shed, which is why he hired me. The client is [redacted], and the [redacted] is clearly not [redacted], nor does she speak the language. So how is her communication better than ours? Now it seems language barriers are being used as an excuse. How can a business [redacted] and salesman for the company not know English, dealing with American customers everyday? This again is a poor attempt upon tarnishing a reputable companies reputation. [redacted] is clearly upset and the company obviously could not afford to pay for what they ordered and all work completed. Again, I was sent an email claiming I should show empathy for their hard financial times. For final clarity, website is still live on a development domain for proof, documents from hosting company proving the files were live on there domain, documentation we setup all advertising and ran it are all on record. Deleting campaigns from Adwords is impossible. It is stored on [redacted]s server. Thank you and hope to have this problem rectified soon.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Once again, [redacted] & [redacted]. will reply using quotes from the latest response from AdSpace Technologies for clarification:

1. This is an obvious attempt of a refund which is not due. I will not respond any further, as the information being provided by the [redacted] of [redacted] (signing the complaint as [redacted]) is false.

*Non-response will be taken under consideration by the Revdex.com. Statements about falsehoods will be disproved via evidence supplied.

2. There was perfect communication with the client when we met in the shed, which is why he hired me.

[redacted] hired AdSpace on the recommendation of another company, who has since dropped AdSpace's service. Since we were unaware of this, we proceeded to purchase AdSpace's services. The [redacted] of the company stood by and watched as Internet-speak and Web-speak was discussed between the [redacted] of AdSpace and the [redacted].

3. The client is [redacted], and the [redacted] is clearly not [redacted], nor does she speak the language. So how is her communication better than ours? Now it seems language barriers are being used as an excuse. How can a business [redacted] and salesman for the company not know English, dealing with American customers everyday?

*The [redacted] of [redacted] does not understand Internet/Web related technology. He speaks a fluent "roof vocabulary" which he was taught during his apprenticeship. The [redacted] has the computer/Internet/Systems/Web Design vocabulary that was needed to purchase the services.

4. This again is a poor attempt upon tarnishing a reputable companies reputation. [redacted] is clearly upset and the company obviously could not afford to pay for what they ordered and all work completed. Again, I was sent an email claiming I should show empathy for their hard financial times.

*The discussion about budgeting was only brought up when AdSpace complained that limiting the AdWords budget to $100 per day from $200 per day was a mistake. We expected AdSpace to work within our budget, with the understanding that some adjustments would be necessary. Since AdSpace was not drawing commission from his administration for the first month, this should not have been an issue. Lack of response to our 2-day old website was obvious: without a good website, no company will be able to create an online reputation. Without creative advertisements, and creative use of the budget, no calls come in, resulting in a flat bank account. Our plea was for AdSpace to have a little heart, adjust our campaign to our budget, supply a completed and fully approved website, and do what is right for his clients.

5. For final clarity, website is still live on a development domain for proof, documents from hosting company proving the files were live on there domain, documentation we setup all advertising and ran it are all on record. Deleting campaigns from Adwords is impossible. It is stored on [redacted]'s server. Thank you and hope to have this problem rectified soon.

*We understand that AdSpace continues to store a copy of our website on their server. We also have recorded the dates that the website went "live", and note that they were not within the parameters of the contract. Further, it does not matter if [redacted] stores copies on their servers. [redacted], in fact, stores copies of everything that is searched, and all of their applications that are utilized by a business.

The problem lies in "Can I call [redacted] and have AdSpace's "MASTER CAMPAIGN" for [redacted] re-implemented?

Our call to [redacted] resulted in the following response:

Yes, [redacted] has done this for 1 or two businesses in the past, however it is an extremely complicated process. Anything that has been done on [redacted]'s servers will remain there for 12 months, and there is nothing that can change that.

Here are the links sent to me by [redacted] AdWords Technician [redacted]:

(Which explains the process of deletion of an AdWords Ad. Note that it states you will not be able to recover it, but one can track past performance.)

(which shows the options a user has during deletion and how to remove a campaign from view, but explains there is no way to completely delete all records).

So [redacted]'s firm answer is that there would be nothing AdSpace could do by having access to the account, that [redacted] has not already done.

Since [redacted] did not want to keep AdSpace Technology's [redacted] Adwords Campaign, [redacted] made every attempt to delete all ads and the total "MASTER" campaign, including calling and requesting total removal by [redacted].

[redacted] has since implemented their own AdWords Campaign, with completely rewritten ads and utilizing "Campaign #1", that existed before AdSpace Technologies took over the account for administration.

[redacted] voluntarily removed AdSpace's work upon condition of return of their deposit check.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 7/*/2013 we entered into a contact with which I would $7500.00 for completion of a website. Although the completion date was supposed to be 7/**/2013, I have allowed an additional month to complete this site. The contract clearly states the following. 1) Adspace Technologies LTD is capable of developing such a website to meet the client’s needs. 2) All work is guaranteed to meet client’s specifications 3) This project will be completed in the agreed upon time of 2 weeks, with some exceptions. The agreed upon time may increase with extended concentration of the design elements. I have attempted to contact themnumerous times since many of the agreed upon specifications are not functioning properly. Specifically, the coupon codes, the linking of affiliates, the package creation and a few other items.Desired Settlement: This is a formal request for the return of the $5000.00 that I have paid you which I have not been refunded yet. A website that is non-functional as per our agreed upon requirements is useless to me, and I will have to find a vendor capable of designing one. I will shortly be taking down the site you set up, and I will delete all codes.

Business

Response:

I want to acknowledge receipt of the complaint made by [redacted]. [redacted] asked to have a website built by our company. Upon completion, and as per our contracted agreement, [redacted] paid the remaining balance in full. At this time, as per our contract, he was given full ownership, as he admitted, of the site and its contents, including administrative access and the ability to make changes to the structure of the code. The reason [redacted] paid me, was because the job was in fact completed and tested prior to the balance being paid. Once usernames and passwords were supplied to [redacted], he took it upon himself to edit codes, thinking it was ok and was simple content changes, when he in fact damaged the site coding.

In an attempt to resolve, [redacted] was asked for the new username password setup, so we can go ahead and look into it further. I explained there would be additional costs involved, as he had done the damage and it takes us time to repair. He did not want to comply and threatened to cancel if I didn't fix it. He was acting unreasonable, as [redacted] had investors in this project whom he had questioning him. Meanwhile, [redacted] made last minute adjustments prior to their meeting, which is when he destroyed some functionality of the site. I am more than willing to look into it, and repair, with a fee attached, the damaged coding he has done. As you can see at [redacted], site is still up and running. Thank you and I hope this can be resolved.

Business

Response:

One last comment regarding the liar [redacted]. In the first complaint letter it clearly states on the last line of the complaint, that HE WILL BE DELETING CODES OF THE SITE! In the second response to this complaint, he claims he doesn't even know what coding is! How can this be if he was intending on removing the code?????? How does he know how to remove code? Or what coding is? How can he only edit a template (code), as per his statement in previous responses, if he doesnt know what coding is???? This is again an obvious attempt of fraud and deception. [redacted] clearly understands what code is. He may not know how to build utilizing code, but he sure knew how to edit it after completion of the site, which in turn destroyed some of the website functionality. I cannot repair damaged websites by clients. We are a business, not a charity. 100% satisfaction was met prior to him ruining the site. Please note this for the record as I am not accepting this letter of complaint as valid!

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: