ADT Restoration

ADT Was called to our house by [redacted] ***that came to fix a water leakWhen going over the issues at hand ADT gave my wife a work order Agreement not completely filled outMy wife got in contact with our insurance company and told them that ADT was going to work on the houseUpon Request of the insurance company ADT was supposed to send over supporting documents and photos to back up the claim [redacted] has requested those documents a few times and gotten nothing backBecause ADT didn't handle proper time frames, We cancelled their ServiceNot only did they not send a list of required items needing to be repaired, it took them almost weeks to send an invoiceThey are not legally allowed to do any work over $dollars per their licenseUpon Canceling ADT has sent an email stating they are charging us for services not performedThey also continue to Harass us over the phone and email

ADT Was called to our house by *** *** *** ***that came to fix a water leakWhen going over the issues at hand ADT gave my wife a work order Agreement not completely filled outMy wife got in contact with our insurance company and told them that ADT was going to work on the houseUpon Request of the insurance company ADT was supposed to send over supporting documents and photos to back up the claim*** *** has requested those documents a few times and gotten nothing backBecause ADT didn't handle proper time frames, We cancelled their ServiceNot only did they not send a list of required items needing to be repaired, it took them almost weeks to send an invoiceThey are not legally allowed to do any work over $dollars per their licenseUpon Canceling ADT has sent an email stating they are charging us for services not performedThey also continue to Harass us over the phone and email

ADT was called to my house to handle a small amount of water damage caused by a leak in my bathroom. ADT workers said I had black mold from the leak and that mold would need to be treated. I let them tear apart my bedroom where the water had settled and use mold scrubbing air filters to remove the mold from the air. After 4-5 days of air filter use they came to remove the equipment. At that time they informed me that actually, I was lucky that the water damage did not cause a mold problem. ADT then refused to work with my insurance company and instead sent me a bill for almost $3000. Included in this bill was a charge for the air filter, which was obviously unnecessary if no mold was present. Three weeks after receiving the invoice for their service, I was called by the owner, [redacted], and informed that a lien was to be placed against my house in three days if the balance was not paid. The company was prompt in their service, but a bit over destructive for small water leak and inconsistent in their reasoning for performing such work. The company is also quite aggressive and impatient when collecting for services and unwilling to work through certain insurance companies. Beware if you use ADT for water mitigation services.

I am more than happy to recommend ADT Restoration's services. After discovering that our bedroom wall seemed to be a little damp we really didn't know what to do. I called my home warranty and was told they would not cover the damage. I started looking for contractors to at least stop the leak. I'm really glad I found ADT Restoration,they came within an hour and using tools that I didn't have laying around, were able to determine that the drain to my shower had broken, this was something that was covered by my insurance company.

Before I knew it they were walking me through the process of filing a claim, they even paid my deductible. The damage was pretty severe and it required most of my bathroom to be rebuilt but ADT took care of it!

ADT got there in time to ensure that I didn't end up with mold growing in the walls and helped me with every step of the project. If not for ADT Restoration's attention to detail I might have ended up paying for this job out of my own pocket or dealing with a much larger issue had I chosen to try to fix it myself.

The big thing about this experience that really stand out to me is how they took the time to talk to me about my damages and pointed out things like damage to my furniture, which I would not have known to look for, or even would have thought to file a claim for.

ADT was quick, knowledgeable and saved me alot of money.