Sign in

Adtalem Global Education

Sharing is caring! Have something to share about Adtalem Global Education? Use RevDex to write a review
Reviews Adtalem Global Education

Adtalem Global Education Reviews (3)

Initial Business Response /* (1000, 5, 2014/08/26) */
see attached response with supporting documentation

Initial Business Response /* (1000, 5, 2014/09/05) */
see attached
Initial Consumer Rebuttal /* (3000, 7, 2014/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is wrong in many ways, for one, I didnt start with an Associate's in 2006, I was in the
bachelor's program which when degrees merged I got screwed up in the mess and made it harder for me(your fault for not communicating) Also I want a deferrment on my DEVRY balance not talking about private/DoE loansFinally, I dont need to have the stupid proficiency test because you screwed up my classes, if u look Electronic Systems I w/ Lab(which is primarily DC Circuitry) should be replaced with EET109(Same courseload) Electronic Systems II replaced with EET(AC Circuitry) and Electronic Systems III replaced with EET(Devices) and I have the new book to Confirm that, stop screwing my classes upAll I need is the credit course and stop holding my degree hostage over moneyAlso I have spoken to career center and tried to get job, all they did is fix resume(which is good) but they just say oh just look at the job board urself, theyre supposed to HELP u along the way on the job search not ditch you aloneOnce that is fixed, I am ABLE to finish that credit successfully, Career services helps me on Getting a job, then the balance that is DEFERRED will be paid off, thats a fair resolution
Final Business Response /* (4000, 9, 2014/09/12) */
See attached rebuttal response
Final Consumer Response /* (4200, 11, 2014/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, please stop the robotic answers and speak with me thru Revdex.com like a human being and be reasonable and helpfulYou are still incorrect in which it DID merge and switch over or whatever happened that screwed me over to make it something I did not wantAlso I want a deferrment on my DEVRY balance not talking about private/DoE loansFinally, I dont need to have the stupid proficiency test because you screwed up my classes, if u look Electronic Systems I w/ Lab(which is primarily DC Circuitry) should be replaced with EET109(Same courseload) Electronic Systems II replaced with EET(AC Circuitry) and Electronic Systems III replaced with EET(Devices) and I have the new book to Confirm that, stop screwing my classes upAll I need is the credit course and stop holding my degree hostage over moneyAlso I have spoken to career center and tried to get job, all they did is fix resume(which is good) but they just say oh just look at the job board urself, theyre supposed to HELP u along the way on the job search not ditch you aloneOnce that is fixed, I am ABLE to finish that credit successfully, Career services helps me on Getting a job, then the balance that is DEFERRED will be paid off, thats a fair resolutionRead what is said and please accomodate my requests so I can get my degree and you can get the money as I am making it making paymentsBe reasonable, helpful, and get me the degree and out on the job force so the balance be paid fast because at this time the reputation of DeVry is down and maybe this is why you have a poorly low graduation rate because of this done to students, economy is bad thats why degrees are needed

Initial Business Response /* (1000, 5, 2014/08/29) */
August 29, 2014
Re: Revdex.com Case [redacted]
Please consider this DeVry Education Group's ("DVG") response to Mr.[redacted] concerns filed with the Revdex.com on August 21, 2014. DVG takes student complaints very seriously....

The Office of Ombudsman is the highest level of escalation for student complaints within the DeVry Group organization. Thus, upon receipt of this complaint, DVG's Office of Ombudsman was engaged to investigate his concerns.

DVG understands Mr.[redacted] concerns to be:
I. He withdrew from class and was charged $925 for tuition and insurance; however, he should not have been charged for insurance because he already had it.
DVG understands Mr.[redacted] requested resolutions are:
To resolve his account balance
To have the negative marks removed from his credit report
Set forth below is an explanation of our findings based on our understanding of Mr.[redacted] concerns and requested resolution.
I. Student health insurance requirement
According to DeVry's policy, all DeVry onsite full-time students, those enrolled in twelve (12) or more credit hours per semester, must enroll annually in the student health insurance plan unless otherwise ensured (Exhibit A). Students who have their own insurance are responsible for completing an insurance waiver.
II. Mr.[redacted] enrollment in the Fall 2013 semester
According to DeVry's record, On August 7, 2013, Mr.[redacted] enrolled in five (5) classes for a total of fifteen (15) credit hours at the Phoenix, Arizona campus for the September 2013 (September 2, 2013 - October 27, 2013) and November 2013 sessions (October 28, 2013 - December 22, 2013):
Session Enrolled Classes
September 2013 COLL148 (3 credit hours)
BUSN115 (3 credit hours)
November 20113 COMP100 (2 credit hours)
ENGL112 (4 credit hours)
COMP129 (3 credit hours)

On September 2, 2013, Mr.[redacted] student account was charged $1680.00 for the September 2013 session registration fee, tuition and course materials (Exhibit B). Additionally, because he was enrolled full time and he had not provided DeVry with evidence of other insurance coverage, on September 10, 2011, his student account was charged for medical insurance in the amount of $808.00, increasing his student account balance to $2,488.00.
III. Mr.[redacted] withdrawal from the Fall 2013 semester
DeVry's attendance policy states that students who never complete an academic event during the first two weeks of the session are dropped for non-attendance. Additionally, the policy states that students who participate in their course, but later do not attend/participate in the course(s) for any two weeks (not necessarily consecutive), are sent a dismissal letter and are administratively withdrawn from their course(s).
DeVry has no record of Mr. [redacted] participating in the BUSN115 course. As a result, on September 16, 2014, Mr.[redacted] was dropped from the class and sent a notification letter. The following day, his student account was credited the full tuition cost ($750) and course material charge ($80) for the BUSN115 class.
According to DeVry's records, Mr. [redacted] participated in the COLL148 class on September 4, 2013; however, DeVry does not have record of him attending after that date. As a result, on September 12, 2013, DeVry issued Mr.[redacted] a pending attendance dismissal notification letter and on September 18, 2012, DeVry issued him an attendance withdrawal letter for the COLL148 course (Exhibits C-D). In addition to the letters, a DeVry student success coach attempted to contact him, both via telephone and email, regarding his attendance on the following dates, but was unable to speak with him:
o September 12, 2012
o September 13, 2012
o September 19, 2012
o September 24, 2012
DeVry's withdrawal policy states that tuition adjustments are completed based on the student's last date of attendance ("LDA") (Exhibit E).
Based on Mr.[redacted] LDA in COLL148 of September 4, 2013, DeVry processed his withdrawal for that class according to the week 1 provision in the policy. According to the enclosed itemized statement, his DeVry student account was credited for COLL148 at a 90 percent tuition adjustment ($642) and a course material fees adjustment ($50) equaling $692, reducing his student account balance to $966.

10 % of Tuition $108
Course Materials $ 30
Medical Insurance $808
Student Services Charge $ 20
Total $966
On October 18, 2013, a Post 9/11 Chapter 33 benefit payment of $63.77 was applied to his student account. After all appropriate adjustments were made, Mr.[redacted] had a balance of $902.23 remaining on his DeVry student account. However, due to nonpayment, finance charges have accrued on Mr.[redacted] account and his current balance is $925.22.
III. Summary and proposed resolution
DeVry has no record of receiving notice or documentation of Mr.[redacted] individual insurance coverage and as a result, in accordance with the published policy, he was enrolled in and charged for DeVry's health insurance. DeVry finds that his outstanding student account balance is accurate. Nevertheless, DeVry recognizes that Mr.[redacted] had limited participation in his course and did not utilize the health insurance. We are willing to write off his outstanding student account balance of $925.22 to resolve his complaint. DeVry will contact Mr.[redacted] directly to provide the appropriate paperwork to accept or deny the offer.
DVG trusts this letter satisfactorily addresses Mr.[redacted] concerns. Please notify me if we can be of any further assistance.
Sincerely,
[redacted]
Senior Associate, Office of Ombudsman

Check fields!

Write a review of Adtalem Global Education

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Adtalem Global Education Rating

Overall satisfaction rating

Add contact information for Adtalem Global Education

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated