We originally were going to replace the panels under warrantyThe day we sent out our Re-Bath Certified installer to install the replacement panels, under his further inspection, it was determined that the original damage was not due to a manufacturer's defect, but instead due to a sharp object penetrating the surface multiple timesAt this point, our installer took a piece of scrap wall surround and sliced the surface with a knife to demonstrate to the customer what it looks like when a sharp object penetrates the surfaceAfter this determination it was concluded that corporate would not replace the panels under warranty because the damage was not due to a manufacturer’s defectThe Poulin Design Center strives to provide complete customer satisfaction and due to the confusion of originally being told the panels would be replaced under warranty, we have decided to still move forward under good faith and install the replacement panelsOur quality service manager will be in contact with the customer to schedule the installation of the replacement panels
We originally were going to replace the panels under warrantyThe day we sent out our Re-Bath Certified installer to install the replacement panels, under his further inspection, it was determined that the original damage was not due to a manufacturer's defect, but instead due to a sharp object penetrating the surface multiple timesAt this point, our installer took a piece of scrap wall surround and sliced the surface with a knife to demonstrate to the customer what it looks like when a sharp object penetrates the surfaceAfter this determination it was concluded that corporate would not replace the panels under warranty because the damage was not due to a manufacturer’s defectThe Poulin Design Center strives to provide complete customer satisfaction and due to the confusion of originally being told the panels would be replaced under warranty, we have decided to still move forward under good faith and install the replacement panelsOur quality service manager will be in contact with the customer to schedule the installation of the replacement panels