Adult & Pediatric Dermatology PC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Dear Revdex.com,You have informed me of a complaint filed by Mr***. While I am not at liberty to discuss any of his medical information with you, I will confirm that Mr*** had an office visit and an office procedure. The office visit was billed to his insurance and his insurance
requires that he pay a copay. The office procedure was a separate charge and not billable to his insurance. In light of the fact that he is required to pay the copay, we will zero balance his account due to any misunderstanding that occurred between our receptionist and Mr***. We appreciate Mr***'s trust in us as part of his health care team and look forward to seeing him again if the need arises.Best Regards,*** ** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

February 9, 2018 Revdex.com of Eastern MA, ME, RI, & VTDonald Lynch Boulevard, Suite 102Marlborough, MA 01752-4705 RE: Complaint # *** filed on 12/27/2017 To Whom This Concerns: I’m writing regarding the above referenced complaint we received from the Revdex.com
by facsimile dated February 1, 2018. We wish to acknowledge that we did receive a payment from the customer, as outlined in the complaint, which was posted to the account with our office in September 2017. The payment was received through our website’s online payment portal. Such payments are not tagged towards specifically billed services, and as a result, it has been our policy to apply such payments towards the oldest outstanding activity. Such is the case with this payment from the customer, which was applied to an outstanding bill from 2006. Given the amount of time that has lapsed since that older balance, we can appreciate the fact that the customer may not recall what transpired, as was acknowledged in the complaint. In response, I have spoken with the customer, and after explaining the scenario and offering to refund the monies paid towards the unpaid balance, the customer agreed that we could send him verification of the previous debt and, if satisfactory from his perspective, let the payment stand without a refund. Additionally, we have modified our processes for handling payments on accounts with older balances, to try and avoid similar scenarios going forward. Sincerely, *** ***Director of Billing and FinanceAdult & Pediatric Dermatology, PC*** *** *** *** ***
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