Adult Video Warehouse

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: A [redacted] does provide the legal coverage to mislead a customer about prior significant body damage and repairAs a professional dealer you have the means to detect prior auto body work and the ability to set the price accordinglyYou are also obligated to inform the consumer of the condition of vehicle and not sell it as an accident free vehicleHad I know this car had a previous accident, I would not have bought it and avoided the problems I am having now with clear coating peeling off the car and sloppy [redacted] work causing rust on my [redacted] Regards, [redacted]

Attached is the [redacted] signed by the customer on 11/29/

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: A *** does provide the legal coverage to mislead a customer about prior significant body damage and repairAs a professional dealer you have the means to detect prior auto body work and the ability to set the price accordinglyYou are also obligated to inform the consumer of the condition of vehicle and not sell it as an accident free vehicleHad I know this car had a previous accident, I would not have bought it and avoided the problems I am having now with clear coating peeling off the car and sloppy *** work causing rust on my ***
Regards,
*** ***

The vehicle was purchased in July and the customer signed all the paperwork and agreed to all the terms at that time. No payment or price adjustment will be made. Jay *. K[redacted] VP

Attached is the [redacted] signed by the customer on 11/29/14

We run and have each customer sign a [redacted] at the time of delivery and this customer did sign the [redacted] which shows the vehicle with No accidents at the time of delivery. We as dealers are not with the vehicles from the time they are built until the time they are traded in or when we buy them so...

we do not always know if a vehicle has had minor paint work or not, the best we can do is rely on [redacted] which has the best info. We are sorry the customer is having issues but when we sold the vehicle it was in excellent condition.