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Advance Auto Care

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Advance Auto Care Reviews (1)

Review: On June 22, I brought my 2005 Ford Expedition to Advance Auto Care for repair of a minor "ticking" noise in the engine. The vehicle was otherwise in very food condition and well maintained.The owner of the vehicle had spoke to my husband about the problem and assured us that he would take care of the problem. After weeks in the shop with frequent phone calls to the owner about the progress of the repair, I went to the shop on Wednesday, July 17, and spoke to the owner he stated that he had tried to resolve the problem but could not fix it and that the vehicle was "missing". This "missing" issue was not there when the vehicle was left with them to resolve the orginal problem. I along with my husband retrieve the vehicle from the shop on July 22, 2013. To our dismay, the back rear tire was flat, and the vehicle engine problem was worse that imaginable. The vehicle is has been parked in our garage for fear that it will stop on the road. The engine proble was escalated by the staff at Advance Auto Care and they did not even offer to repair that damage to the engine that they caused. On Wednesday, July 24, I went to the shop and told the owner that I was very disappointed with his service and treatment to me as a customer. He said at that time that he did not know what to do with I told him that I'm now "stuck" with a vehicle that cannot be driven due to the engine problem. The owner/staff simply did not even give us a reason for the poor performance or damage that they caused to the vehicle's engine.While we have used this vendor for auto repairs in the past, this most recent incident has left me with a vehicle that is not running properly and one that cannot be driven.Desired Settlement: I would like the owner of the company to resolve/repair the problem that they caused with the vehicle (of which he and his son acknowledged that there was a new noise and that the vehicle was now "missing" after they worked on my ford Expedition). I feel that the damage that they caused to my vehicle. I request that the vehicle be repaired at a cost to the company, Advance Auto Care as soon as possible.No money/payment given because the damage to the engine was severe and the owner knows this.

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Description: Auto Repair & Service, Transmissions - Automobile

Address: 611 Barataria Blvd, Marrero, Louisiana, United States, 70072

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