Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] You can make it right for me by refunding my $You have been reviewing my options ever since I began this process with youI have had to go without dentures (Both lower and upper) at least three times while you sent them back to Kansas City resulting in five days without teeth.The only option you can offer to me is to send my denture back to Kansas City for another try for a improved fitThis is no longer a viable option as you have already demonstrated several times that you are not capable of achieving an improved fit All of these problems are a result of poor quality control by Advanced DentistryI refused to come back and waste my time again I paid over $and got nothing in return Anybody can say we guaranteed our work and your satisfactionHowever, there is no sincerity in those words from Advanced Dentistry If you refuse to refund my money, I will pursue satisfaction by contacting the [redacted] ’s office and continue to complain via your web site, on [redacted] , [redacted] and every other means availableMaybe I will be able to save some other person the discomfort and money I have experienced
Hello,We are sorry to hear about your denture We still want to make it work for you and make it right Please give us a call so we can review all options to make sure you have a great fitting denture, in the most efficient way possible Sometimes dentures take a little extra effort and we are willing to do what we can to help you We hate for you to be unhappy and uncomfortable Please contact:Cheryl E [redacted]
Hello! We apologize for the delayed response to your message Your refund is being sent out today! We are glad you are well taken care of and we hope your dentures work well for you! Thanks so much for seeing us for your consultation and for your feedback! Sincerely,Advance Dentistry
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below _(AS PREVIOUSLY STATED, I JUST WANT MY MONEY RETURNED, AS I HAVE HAD TO PAY TWICE FOR SAME CROWN WHICH SHOULD HAVE LASTED, BUT DID NOT, DUE TO FAILURE OF NOT PUTTING POST IN TO HOLD CROWN.) Regards, [redacted]
Dear Ms [redacted] , On behalf of all of us at Advance Dentistry, I apologize for the frustration in this situation We encourage all of our patients to return for a follvisit following each procedure to ensure the procedure was successful At these appointments, we take x-rays and photos and evaluate the procedure site Upon review of your chart, I do see where there were no follvisits to evaluate the crown following the procedure We would have noted there was no post placed if we had follphotos and x-rays following the procedure, and would have refunded you for the missing post at that time We are very sorry, and we are so glad you caught itWe do have treatment notes and lab receipts indicating the placement of the crown Unfortunately, crowns do fail from time to time and occasionally have to be replaced It does appear that you use that tooth heavily when chewing, as some of your back teeth are missing This can cause excess wear on the crown, as that tooth and crown are not intended for the majority of chewing We are unable to refund you for the crown, but we would be happy to discuss this with you further if you would like to come in for a complimentary follvisitWe do apologize and we appreciate you bringing this to our attention [redacted] ***Marketing DirectorAdvance Dentistry [redacted]
Hi ***,We are very sorry for the entire situation and we do understand how frustrating this must be. We would be happy to see you for a complimentary follconsultation to discuss this further. We are unable to refund you for the actual crown because it was placed, but we would be willing to discuss it all with you. Again, we hate to hear of your frustration and we sincerely apologize. *** ***Marketing DirectorAdvance Dentistry*** *** ***
*** *** ***
***
***
***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
We understand, and we
truly want to make it right for you. We would love to review your options
and work with you to provide an improved fit.
We understand your commute is a concern, but we have offered several
times to see you at your convenience.
This is the only way to effectively review everything and explain all
options to make sure all of your concerns are addressed
We know that we can
provide you great dentures like we do for our patients every day. Please
call us to discuss further and review each of your concerns
Good morning Mrs***,Thank you for taking the time to speak with *** yesterday. We apologize for the inconvenience and confusion with all of this! *** sent the summary and information you discussed and requested yesterday. As you know, we encourage *** to come in for
us to reline his partial so that it fits and he is happy with it. Thank you for helping us to encourage this and we look forward to seeing him soon. We appreciate your feedback and comments! Have a great weekend.*** ***Advance Dentistry###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I have lost all confidence in Advanced Dentistry to re-align my Lower denture for the following reasons. 1. I was under the belief that they were a (Full Service dentistry and had their own denture lab) And was not informed until after my teeth were pulled. 2. They had to send back my original dentures to Kansas City twice due to faulty impressions. (That meant I had to wait over two weeks without teeth) 3. I was told that when I was ready for re-aligns, I was to come in at 7 AM for impressions witch would then be sent to a lab in West Chester, Ohio and I could pick them up the same day. That was a lie as I was told they would have to be sent to Kansas City and would take five (5) days to return. (Five days without teeth). 4. After the lower denture came back it was inserted by a technician (Not Fitted by a qualified dental person to see if additional adjustment was needed). 5. After I complained that the lower denture was still as loose when I received the original denture, I was told I would have to come back again for another impression. All of these problems are a result of poor quality control by Advanced Dentistry. I refused to come back and waste my time again. I paid over $680.00 and got nothing in return. Anybody can say we guaranteed our work and your satisfaction. However, there is no sincerity in those words from Advanced Dentistry.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
_(AS PREVIOUSLY STATED, I JUST WANT MY MONEY RETURNED, AS I HAVE HAD TO PAY TWICE FOR SAME CROWN WHICH SHOULD HAVE LASTED, BUT DID NOT, DUE TO FAILURE OF NOT PUTTING POST IN TO HOLD CROWN.)
Regards,
[redacted]
Dear Ms. [redacted], On behalf of all of us at Advance Dentistry, I apologize for the frustration in this situation. We encourage all of our patients to return for a follow-up visit following each procedure to ensure the procedure was successful. At these appointments,...
we take x-rays and photos and evaluate the procedure site. Upon review of your chart, I do see where there were no follow-up visits to evaluate the crown following the procedure. We would have noted there was no post placed if we had follow-up photos and x-rays following the procedure, and would have refunded you for the missing post at that time. We are very sorry, and we are so glad you caught it. We do have treatment notes and lab receipts indicating the placement of the crown. Unfortunately, crowns do fail from time to time and occasionally have to be replaced. It does appear that you use that tooth heavily when chewing, as some of your back teeth are missing. This can cause excess wear on the crown, as that tooth and crown are not intended for the majority of chewing. We are unable to refund you for the crown, but we would be happy to discuss this with you further if you would like to come in for a complimentary follow-up visit. We do apologize and we appreciate you bringing this to our attention. [redacted]Marketing DirectorAdvance Dentistry[redacted]
Hello,We are sorry to hear about your denture. We still want to make it work for you and make it right. Please give us a call so we can review all options to make sure you have a great fitting denture, in the most efficient way possible. Sometimes dentures take a little extra...
effort and we are willing to do what we can to help you. We hate for you to be unhappy and uncomfortable. Please contact:Cheryl E[redacted]
Hello! We apologize for the delayed response to your message. Your refund is being sent out today! We are glad you are well taken care of and we hope your dentures work well for you! Thanks so much for seeing us for your consultation and for your feedback! Sincerely,Advance Dentistry
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] You can make it right for me by refunding my $680.00. You have been reviewing my options ever since I began this process with you. I have had to go without dentures (Both lower and upper) at least three times while you sent them back to Kansas City resulting in five days without teeth.The only option you can offer to me is to send my denture back to Kansas City for another try for a improved fit. This is no longer a viable option as you have already demonstrated several times that you are not capable of achieving an improved fit. All of these problems are a result of poor quality control by Advanced Dentistry. I refused to come back and waste my time again. I paid over $680.00 and got nothing in return. Anybody can say we guaranteed our work and your satisfaction. However, there is no sincerity in those words from Advanced Dentistry. If you refuse to refund my money, I will pursue satisfaction by contacting the [redacted]’s office and continue to complain via your web site, on [redacted] and every other means available. Maybe I will be able to save some other person the discomfort and money I have experienced.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] You can make it right for me by refunding my $You have been reviewing my options ever since I began this process with youI have had to go without dentures (Both lower and upper) at least three times while you sent them back to Kansas City resulting in five days without teeth.The only option you can offer to me is to send my denture back to Kansas City for another try for a improved fitThis is no longer a viable option as you have already demonstrated several times that you are not capable of achieving an improved fit All of these problems are a result of poor quality control by Advanced DentistryI refused to come back and waste my time again I paid over $and got nothing in return Anybody can say we guaranteed our work and your satisfactionHowever, there is no sincerity in those words from Advanced Dentistry If you refuse to refund my money, I will pursue satisfaction by contacting the [redacted] ’s office and continue to complain via your web site, on [redacted] , [redacted] and every other means availableMaybe I will be able to save some other person the discomfort and money I have experienced
Hello,We are sorry to hear about your denture We still want to make it work for you and make it right Please give us a call so we can review all options to make sure you have a great fitting denture, in the most efficient way possible Sometimes dentures take a little extra effort and we are willing to do what we can to help you We hate for you to be unhappy and uncomfortable Please contact:Cheryl E [redacted]
Hello! We apologize for the delayed response to your message Your refund is being sent out today! We are glad you are well taken care of and we hope your dentures work well for you! Thanks so much for seeing us for your consultation and for your feedback! Sincerely,Advance Dentistry
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below _(AS PREVIOUSLY STATED, I JUST WANT MY MONEY RETURNED, AS I HAVE HAD TO PAY TWICE FOR SAME CROWN WHICH SHOULD HAVE LASTED, BUT DID NOT, DUE TO FAILURE OF NOT PUTTING POST IN TO HOLD CROWN.) Regards, [redacted]
Dear Ms [redacted] , On behalf of all of us at Advance Dentistry, I apologize for the frustration in this situation We encourage all of our patients to return for a follvisit following each procedure to ensure the procedure was successful At these appointments, we take x-rays and photos and evaluate the procedure site Upon review of your chart, I do see where there were no follvisits to evaluate the crown following the procedure We would have noted there was no post placed if we had follphotos and x-rays following the procedure, and would have refunded you for the missing post at that time We are very sorry, and we are so glad you caught itWe do have treatment notes and lab receipts indicating the placement of the crown Unfortunately, crowns do fail from time to time and occasionally have to be replaced It does appear that you use that tooth heavily when chewing, as some of your back teeth are missing This can cause excess wear on the crown, as that tooth and crown are not intended for the majority of chewing We are unable to refund you for the crown, but we would be happy to discuss this with you further if you would like to come in for a complimentary follvisitWe do apologize and we appreciate you bringing this to our attention [redacted] ***Marketing DirectorAdvance Dentistry [redacted]
Hi ***,We are very sorry for the entire situation and we do understand how frustrating this must be. We would be happy to see you for a complimentary follconsultation to discuss this further. We are unable to refund you for the actual crown because it was placed, but we would be willing to discuss it all with you. Again, we hate to hear of your frustration and we sincerely apologize. *** ***Marketing DirectorAdvance Dentistry*** *** ***
*** *** ***
***
***
***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
We understand, and we
truly want to make it right for you. We would love to review your options
and work with you to provide an improved fit.
We understand your commute is a concern, but we have offered several
times to see you at your convenience.
This is the only way to effectively review everything and explain all
options to make sure all of your concerns are addressed
We know that we can
provide you great dentures like we do for our patients every day. Please
call us to discuss further and review each of your concerns
Good morning Mrs***,Thank you for taking the time to speak with *** yesterday. We apologize for the inconvenience and confusion with all of this! *** sent the summary and information you discussed and requested yesterday. As you know, we encourage *** to come in for
us to reline his partial so that it fits and he is happy with it. Thank you for helping us to encourage this and we look forward to seeing him soon. We appreciate your feedback and comments! Have a great weekend.*** ***Advance Dentistry###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I have lost all confidence in Advanced Dentistry to re-align my Lower denture for the following reasons. 1. I was under the belief that they were a (Full Service dentistry and had their own denture lab) And was not informed until after my teeth were pulled. 2. They had to send back my original dentures to Kansas City twice due to faulty impressions. (That meant I had to wait over two weeks without teeth) 3. I was told that when I was ready for re-aligns, I was to come in at 7 AM for impressions witch would then be sent to a lab in West Chester, Ohio and I could pick them up the same day. That was a lie as I was told they would have to be sent to Kansas City and would take five (5) days to return. (Five days without teeth). 4. After the lower denture came back it was inserted by a technician (Not Fitted by a qualified dental person to see if additional adjustment was needed). 5. After I complained that the lower denture was still as loose when I received the original denture, I was told I would have to come back again for another impression. All of these problems are a result of poor quality control by Advanced Dentistry. I refused to come back and waste my time again. I paid over $680.00 and got nothing in return. Anybody can say we guaranteed our work and your satisfaction. However, there is no sincerity in those words from Advanced Dentistry.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
_(AS PREVIOUSLY STATED, I JUST WANT MY MONEY RETURNED, AS I HAVE HAD TO PAY TWICE FOR SAME CROWN WHICH SHOULD HAVE LASTED, BUT DID NOT, DUE TO FAILURE OF NOT PUTTING POST IN TO HOLD CROWN.)
Regards,
[redacted]
Dear Ms. [redacted], On behalf of all of us at Advance Dentistry, I apologize for the frustration in this situation. We encourage all of our patients to return for a follow-up visit following each procedure to ensure the procedure was successful. At these appointments,...
we take x-rays and photos and evaluate the procedure site. Upon review of your chart, I do see where there were no follow-up visits to evaluate the crown following the procedure. We would have noted there was no post placed if we had follow-up photos and x-rays following the procedure, and would have refunded you for the missing post at that time. We are very sorry, and we are so glad you caught it. We do have treatment notes and lab receipts indicating the placement of the crown. Unfortunately, crowns do fail from time to time and occasionally have to be replaced. It does appear that you use that tooth heavily when chewing, as some of your back teeth are missing. This can cause excess wear on the crown, as that tooth and crown are not intended for the majority of chewing. We are unable to refund you for the crown, but we would be happy to discuss this with you further if you would like to come in for a complimentary follow-up visit. We do apologize and we appreciate you bringing this to our attention. [redacted]Marketing DirectorAdvance Dentistry[redacted]
Hello,We are sorry to hear about your denture. We still want to make it work for you and make it right. Please give us a call so we can review all options to make sure you have a great fitting denture, in the most efficient way possible. Sometimes dentures take a little extra...
effort and we are willing to do what we can to help you. We hate for you to be unhappy and uncomfortable. Please contact:Cheryl E[redacted]
Hello! We apologize for the delayed response to your message. Your refund is being sent out today! We are glad you are well taken care of and we hope your dentures work well for you! Thanks so much for seeing us for your consultation and for your feedback! Sincerely,Advance Dentistry
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] You can make it right for me by refunding my $680.00. You have been reviewing my options ever since I began this process with you. I have had to go without dentures (Both lower and upper) at least three times while you sent them back to Kansas City resulting in five days without teeth.The only option you can offer to me is to send my denture back to Kansas City for another try for a improved fit. This is no longer a viable option as you have already demonstrated several times that you are not capable of achieving an improved fit. All of these problems are a result of poor quality control by Advanced Dentistry. I refused to come back and waste my time again. I paid over $680.00 and got nothing in return. Anybody can say we guaranteed our work and your satisfaction. However, there is no sincerity in those words from Advanced Dentistry. If you refuse to refund my money, I will pursue satisfaction by contacting the [redacted]’s office and continue to complain via your web site, on [redacted] and every other means available. Maybe I will be able to save some other person the discomfort and money I have experienced.