Initial Business Response /* (1000, 8, 2015/06/26) */
I represent Perry AutomotiveIn the unusual circumstance where Perry Automotive is unable to
resolve an issue to the satisfaction of a customer, and a complaint or claim is made, Perry Automotive will retain me to investigate the circumstances
and either work out a resolution or prepare an appropriate responseIn the case of Ms***'s Complaint, a reasonable resolution has been offered but rejected by the customer and so a response is necessary
By way of background, I understand that *** *** is the daughter of *** ***Ms*** is a customer of Perry AutomotiveMs*** brought Ms***'s Chevrolet Cobalt to Perry Automotive on May 26, for an oil changePerry Automotive's records indicate that the oil and oil filter were changed and the vehicle was returned to Ms*** who drove it home without incident
Ms*** reports that she drove the vehicle back to Ms***'s houseMs***
subsequently complained to Perry Automotive that she was experiencing a "knocking" in her engine and began to allege that Perry Automotive had not completed the oil change as requestedIt appears from her Revdex.com Complaint that Ms*** is alleging the oil was not actually changed and was "black" and "gritty." To verify that Perry Automotive completed the oil change, Perry Automotive
requested to examine the vehiclePerry Automotive was informed that the oil had been changed after it left Perry Automotive and that the allegedly old and/or defective oil had not been keptMs
***'s story does not add upEven assuming that Perry Automotive had failed to replace her oil or filter as contracted to do, this could not have led to the issues complained of in the timeline presentedGiven the age of the engine, the likeliest explanation is that it just broke down, Perry Automotive did nothing to contribute to the issues with the vehicle
Initial Business Response /* (1000, 6, 2015/06/26) */
I represent Perry AutomotiveIn the unusual circumstance where Perry Automotive is unable to resolve an issue to the satisfaction of a customer, arid a complaint or claim is made, Perry Automotive will retain me to investigate the
circumstances and either work out a resolution or prepare an appropriate
responsePerry Automotive has investigated Mr***s Complaint and has determined that the vehicle was not damaged while in the care of Perry Automotive
By way of background, Mr*** brought his Nissan Sentra XE to Perry Automotive on June 3,
for an oil changeHe returned on June 5, to repair a radiator hose, a drive belt, and for a power steering fluid flushThese repairs were completedPerry Automotive did not charge Mr*** for any labor and only charged him for the parts utilized in the repairsAfter the repairs were completed, Mr
*** complained that damage was caused to his front bumperThe vehicle was not removed from Perry Automotive's premisesWhile Mr*** claims that Perry Automotive may have taken the vehicle on a "road test", the only road testing that was completed was completed at Perry Automotive, Based on the location and the nature of the scuff mark on the bumper, Perry Automotive is confident that the damage could not have been caused at this facilityThe technician that drove the vehicle likewise claims the
damage was pre-existingAccordingly, Perry Automotive has no proposed resolution to this Complaint
Should you have any questions, please do not hesitate to contact me
Sincerely,
Trevor ***
Initial Consumer Rebuttal /* (3000, 8, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because everyone who saw this car knows that damage was not there before being at Perry AutoThey are saying it did not go out on the road for a test ,where my paperwork clearly shows road test were takenWho is telling the truth here? The only mark on this car was a scuff on the right side back bumperSo I guess they are saying the paying customer is lying,just like before.Fine way to run a business
Initial Business Response /* (1000, 5, 2017/01/04) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@gmail.com
We are deeply bothered that this happened to you, Mr. [redacted], and I assure you this is not the typical practice of Perry...
Automotive.
In doing some research on this, it appears we did make a billing error and we also did not fix your issue. We want to make this right immediately, so please contact our office and ask for myself, [redacted].
As far as the high price, you had to have your brakes completely rebuilt so I would challenge that issue BUT we need to make this right and I would like for you to get the vehicle back to us ASAP.
I will also cover a rental for you up to [redacted] a day until we get your vehicle repaired. And furthermore, I personally will look into our quality control because this should have never happened. Please accept my deepest apologies and I look forward to hearing from you asap.
[redacted]
General Manager
Initial Consumer Rebuttal /* (2000, 7, 2017/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have informed us that they will refund [redacted] dollars to us. Pay for up to two days car rental at [redacted] dollars a day. Fixing this is a huge safety concern for us. I talked to them today and set up an appointment to take our car back to be fixed tomorrow night. They stated that there will be no charge for labor or parts at all. Provided that the above is done exactly as they stated to my Wife and I. I accept their response to make this right by us. I believe they are sincere, we shall see. Work scheduled for Saturday or Monday 1/7 or 1/9/2017
Initial Business Response /* (1000, 8, 2015/06/26) */
I represent Perry AutomotiveIn the unusual circumstance where Perry Automotive is unable to
resolve an issue to the satisfaction of a customer, and a complaint or claim is made, Perry Automotive will retain me to investigate the circumstances
and either work out a resolution or prepare an appropriate responseIn the case of Ms***'s Complaint, a reasonable resolution has been offered but rejected by the customer and so a response is necessary
By way of background, I understand that *** *** is the daughter of *** ***Ms*** is a customer of Perry AutomotiveMs*** brought Ms***'s Chevrolet Cobalt to Perry Automotive on May 26, for an oil changePerry Automotive's records indicate that the oil and oil filter were changed and the vehicle was returned to Ms*** who drove it home without incident
Ms*** reports that she drove the vehicle back to Ms***'s houseMs***
subsequently complained to Perry Automotive that she was experiencing a "knocking" in her engine and began to allege that Perry Automotive had not completed the oil change as requestedIt appears from her Revdex.com Complaint that Ms*** is alleging the oil was not actually changed and was "black" and "gritty." To verify that Perry Automotive completed the oil change, Perry Automotive
requested to examine the vehiclePerry Automotive was informed that the oil had been changed after it left Perry Automotive and that the allegedly old and/or defective oil had not been keptMs
***'s story does not add upEven assuming that Perry Automotive had failed to replace her oil or filter as contracted to do, this could not have led to the issues complained of in the timeline presentedGiven the age of the engine, the likeliest explanation is that it just broke down, Perry Automotive did nothing to contribute to the issues with the vehicle
Initial Business Response /* (1000, 6, 2015/06/26) */
I represent Perry AutomotiveIn the unusual circumstance where Perry Automotive is unable to resolve an issue to the satisfaction of a customer, arid a complaint or claim is made, Perry Automotive will retain me to investigate the
circumstances and either work out a resolution or prepare an appropriate
responsePerry Automotive has investigated Mr***s Complaint and has determined that the vehicle was not damaged while in the care of Perry Automotive
By way of background, Mr*** brought his Nissan Sentra XE to Perry Automotive on June 3,
for an oil changeHe returned on June 5, to repair a radiator hose, a drive belt, and for a power steering fluid flushThese repairs were completedPerry Automotive did not charge Mr*** for any labor and only charged him for the parts utilized in the repairsAfter the repairs were completed, Mr
*** complained that damage was caused to his front bumperThe vehicle was not removed from Perry Automotive's premisesWhile Mr*** claims that Perry Automotive may have taken the vehicle on a "road test", the only road testing that was completed was completed at Perry Automotive, Based on the location and the nature of the scuff mark on the bumper, Perry Automotive is confident that the damage could not have been caused at this facilityThe technician that drove the vehicle likewise claims the
damage was pre-existingAccordingly, Perry Automotive has no proposed resolution to this Complaint
Should you have any questions, please do not hesitate to contact me
Sincerely,
Trevor ***
Initial Consumer Rebuttal /* (3000, 8, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because everyone who saw this car knows that damage was not there before being at Perry AutoThey are saying it did not go out on the road for a test ,where my paperwork clearly shows road test were takenWho is telling the truth here? The only mark on this car was a scuff on the right side back bumperSo I guess they are saying the paying customer is lying,just like before.Fine way to run a business
Initial Business Response /* (1000, 5, 2017/01/04) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@gmail.com
We are deeply bothered that this happened to you, Mr. [redacted], and I assure you this is not the typical practice of Perry...
Automotive.
In doing some research on this, it appears we did make a billing error and we also did not fix your issue. We want to make this right immediately, so please contact our office and ask for myself, [redacted].
As far as the high price, you had to have your brakes completely rebuilt so I would challenge that issue BUT we need to make this right and I would like for you to get the vehicle back to us ASAP.
I will also cover a rental for you up to [redacted] a day until we get your vehicle repaired. And furthermore, I personally will look into our quality control because this should have never happened. Please accept my deepest apologies and I look forward to hearing from you asap.
[redacted]
General Manager
Initial Consumer Rebuttal /* (2000, 7, 2017/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have informed us that they will refund [redacted] dollars to us. Pay for up to two days car rental at [redacted] dollars a day. Fixing this is a huge safety concern for us. I talked to them today and set up an appointment to take our car back to be fixed tomorrow night. They stated that there will be no charge for labor or parts at all. Provided that the above is done exactly as they stated to my Wife and I. I accept their response to make this right by us. I believe they are sincere, we shall see. Work scheduled for Saturday or Monday 1/7 or 1/9/2017