Regarding claim for [redacted] - [redacted] - we were able to confirm that the items were not shipped due to a lack of inventory Her credit card has already been refunded for the amount of $and [redacted] was notified via email We consider this matter resolved.Maria S*Vice President & Director of Marketing [redacted] LaneMalvern PA 19355###-###-####
the order in question was shipped in full on 5/16/2017resolved per the request of the purchaser whose desired outcome was to receive their merchandise.Maria S [redacted] :
Mar30, 2015Dear Revdex.com: Our investigation of an earlier complaint uncovered a problem with data between our company and our email vendorThat problem has been resolved so that unsubscribes now work correctlyThe email address [redacted] has been removed from our email marketing lists as of Mar30, There may be a few email lists that were already generated prior to this date that will go out shortly after this dateBut beyond this timing issue, the email address is unsubscribedI also sent an email to [redacted] apologizing for the difficulty she had unsubscribing and giving her my full contact information should she have any other concerns regarding her unsubscribeSincerely, Jaci N Vice President
7/10/17Dear [redacted] :Regarding claim for [redacted] - we have confirmed that the order in question was returned successfully to our warehouse and will allow the credit of $to be charged back to their credit cardWe consider this issue resolved per the request of the purchaser whose desired outcome was to receive a refund for their merchandise.Maria SVice President & Director of Marketing
Mar. 3, 2015Dear RevDex.com:We have investigated this complaint and found that [redacted] was subscribed to our email list in June 2013 and later that same month, she unsubscribed. She re-subscribed in July 2013. We do not have any other unsubscribe records for the email... address [redacted] com, but will investigate further with our email vendor for any problems there that might have prevented an unsubscribe request from coming through to us.We have manually removed the email address [redacted] .com from our email marketing lists as of Feb. 26, 2015. There may be a few email lists that were already generated prior to this date that will go out shortly after this date. But beyond this timing issue, the email address is unsubscribed. I also sent an email to [redacted] apologizing for the difficulty she had unsubscribing and giving her my full contact information should she have any other concerns regarding her unsubscribe.Sincerely, Jaci N. Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
January 17, 2017Dear ***:Please find this letter in response to the Revdex.com complaint ID ***.After researching the email address, it was uncovered that the email ***.*** was subscribed to multiple product categories in our system which is not unusual for a marketing decision maker who
was had identified themselves as a business contact in our CRM for more than one product line.The unsubscribe link will work if you have the original person's Advance Pass account log in information or if you unsubscribe to each individual email product typeHowever, per this request WS have gone into the back end of our data mart and removed the person manually from every email type and will also remove them as a contact in our CRM systemThis will update in our system overnight and go into effect as on 1/18/2017.Also please note that during the time that *** *** was trying to contact us, we were in the process of moving to a new location and all of our phone numbers and our physical address have subsequently changedAn official announcement was sent via email press release, posted on social media and has been changed on our websiteAdvance can now be reached at the following:*** ADVANCE Healthcare Network *** *** ***, Suite *** King of Prussia, PA ***Please let me know if you have additional information or if further action is required on our end.Sincere Regards,Maria Senior Vice President & Director of Marketing
8/15/2017Dear ***:Regarding claim for *** ***-the order in question was cancelled due to a lack of inventory on 7/31/The credit card was never chargedIt was only authorized and the authorization expired when the order could not be filled as is standard
procedureI have emailed this information to *** directlyAt this time, we consider this issue resolved as no money was collected by Advance.Maria SVice President & Director of Marketing
Regarding claim for [redacted]- we were able to confirm that the items were not shipped due to a lack of inventory. Her credit card has already been refunded for the amount of $18.60 and [redacted] was notified via email. We consider this matter resolved.Maria...
S[redacted]Vice President & Director of Marketing[redacted] LaneMalvern PA 19355###-###-####
the order in question was shipped in full on 5/16/2017resolved per the request of the purchaser whose desired outcome was to receive their merchandise.Maria S[redacted]
:
Mar. 30, 2015Dear Revdex.com:
Our investigation of an earlier complaint uncovered a problem with data between our company and our email vendor. That problem has been...
resolved so that unsubscribes now work correctly.
The email address [redacted] has been removed from our email marketing lists as of Mar. 30, 2015. There may be a few email lists that were already generated prior to this date that will go out shortly after this date. But beyond this timing issue, the email address is unsubscribed.
I also sent an email to [redacted] apologizing for the difficulty she had unsubscribing and giving her my full contact information should she have any other concerns regarding her unsubscribe.
Sincerely,
Jaci N
Vice President
Mar. 3, 2015Dear Revdex.com:We have investigated this complaint and found that [redacted] was subscribed to our email list in June 2013 and later that same month, she unsubscribed. She re-subscribed in July 2013. We do not have any other unsubscribe records for the email...
address [redacted]com, but will investigate further with our email vendor for any problems there that might have prevented an unsubscribe request from coming through to us.We have manually removed the email address [redacted].com from our email marketing lists as of Feb. 26, 2015. There may be a few email lists that were already generated prior to this date that will go out shortly after this date. But beyond this timing issue, the email address is unsubscribed.
I also sent an email to [redacted] apologizing for the difficulty she had unsubscribing and giving her my full contact information should she have any other concerns regarding her unsubscribe.Sincerely,
Jaci N.
Vice President
7/10/17Dear [redacted]:Regarding claim 12226717 for [redacted] - we have confirmed that the order in question was returned successfully to our warehouse and will allow the credit of $222.74 to be charged back to their credit card. We consider this issue resolved per the request of the purchaser...
whose desired outcome was to receive a refund for their merchandise.Maria SVice President & Director of Marketing
Regarding claim for [redacted] - [redacted] - we were able to confirm that the items were not shipped due to a lack of inventory Her credit card has already been refunded for the amount of $and [redacted] was notified via email We consider this matter resolved.Maria S
*Vice President & Director of Marketing [redacted] LaneMalvern PA 19355###-###-####
the order in question was shipped in full on 5/16/2017resolved per the request of the purchaser whose desired outcome was to receive their merchandise.Maria S [redacted] :
Mar30, 2015Dear Revdex.com: Our investigation of an earlier complaint uncovered a problem with data between our company and our email vendorThat problem has been resolved so that unsubscribes now work correctlyThe email address [redacted] has been removed from our email marketing lists as of Mar30, There may be a few email lists that were already generated prior to this date that will go out shortly after this dateBut beyond this timing issue, the email address is unsubscribedI also sent an email to [redacted] apologizing for the difficulty she had unsubscribing and giving her my full contact information should she have any other concerns regarding her unsubscribeSincerely, Jaci N Vice President
7/10/17Dear [redacted] :Regarding claim for [redacted] - we have confirmed that the order in question was returned successfully to our warehouse and will allow the credit of $to be charged back to their credit cardWe consider this issue resolved per the request of the purchaser whose desired outcome was to receive a refund for their merchandise.Maria SVice President & Director of Marketing
Mar. 3, 2015Dear RevDex.com:We have investigated this complaint and found that [redacted] was subscribed to our email list in June 2013 and later that same month, she unsubscribed. She re-subscribed in July 2013. We do not have any other unsubscribe records for the email... address [redacted] com, but will investigate further with our email vendor for any problems there that might have prevented an unsubscribe request from coming through to us.We have manually removed the email address [redacted] .com from our email marketing lists as of Feb. 26, 2015. There may be a few email lists that were already generated prior to this date that will go out shortly after this date. But beyond this timing issue, the email address is unsubscribed. I also sent an email to [redacted] apologizing for the difficulty she had unsubscribing and giving her my full contact information should she have any other concerns regarding her unsubscribe.Sincerely, Jaci N. Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
January 17, 2017Dear ***:Please find this letter in response to the Revdex.com complaint ID ***.After researching the email address, it was uncovered that the email ***.*** was subscribed to multiple product categories in our system which is not unusual for a marketing decision maker who
was had identified themselves as a business contact in our CRM for more than one product line.The unsubscribe link will work if you have the original person's Advance Pass account log in information or if you unsubscribe to each individual email product typeHowever, per this request WS have gone into the back end of our data mart and removed the person manually from every email type and will also remove them as a contact in our CRM systemThis will update in our system overnight and go into effect as on 1/18/2017.Also please note that during the time that *** *** was trying to contact us, we were in the process of moving to a new location and all of our phone numbers and our physical address have subsequently changedAn official announcement was sent via email press release, posted on social media and has been changed on our websiteAdvance can now be reached at the following:*** ADVANCE Healthcare Network *** *** ***, Suite *** King of Prussia, PA ***Please let me know if you have additional information or if further action is required on our end.Sincere Regards,Maria Senior Vice President & Director of Marketing
8/15/2017Dear ***:Regarding claim for *** ***-the order in question was cancelled due to a lack of inventory on 7/31/The credit card was never chargedIt was only authorized and the authorization expired when the order could not be filled as is standard
procedureI have emailed this information to *** directlyAt this time, we consider this issue resolved as no money was collected by Advance.Maria SVice President & Director of Marketing
Regarding claim for [redacted]- we were able to confirm that the items were not shipped due to a lack of inventory. Her credit card has already been refunded for the amount of $18.60 and [redacted] was notified via email. We consider this matter resolved.Maria...
S[redacted]Vice President & Director of Marketing[redacted] LaneMalvern PA 19355###-###-####
the order in question was shipped in full on 5/16/2017resolved per the request of the purchaser whose desired outcome was to receive their merchandise.Maria S[redacted]
:
Mar. 30, 2015Dear Revdex.com:
Our investigation of an earlier complaint uncovered a problem with data between our company and our email vendor. That problem has been...
resolved so that unsubscribes now work correctly.
The email address [redacted] has been removed from our email marketing lists as of Mar. 30, 2015. There may be a few email lists that were already generated prior to this date that will go out shortly after this date. But beyond this timing issue, the email address is unsubscribed.
I also sent an email to [redacted] apologizing for the difficulty she had unsubscribing and giving her my full contact information should she have any other concerns regarding her unsubscribe.
Sincerely,
Jaci N
Vice President
Mar. 3, 2015Dear Revdex.com:We have investigated this complaint and found that [redacted] was subscribed to our email list in June 2013 and later that same month, she unsubscribed. She re-subscribed in July 2013. We do not have any other unsubscribe records for the email...
address [redacted]com, but will investigate further with our email vendor for any problems there that might have prevented an unsubscribe request from coming through to us.We have manually removed the email address [redacted].com from our email marketing lists as of Feb. 26, 2015. There may be a few email lists that were already generated prior to this date that will go out shortly after this date. But beyond this timing issue, the email address is unsubscribed.
I also sent an email to [redacted] apologizing for the difficulty she had unsubscribing and giving her my full contact information should she have any other concerns regarding her unsubscribe.Sincerely,
Jaci N.
Vice President
7/10/17Dear [redacted]:Regarding claim 12226717 for [redacted] - we have confirmed that the order in question was returned successfully to our warehouse and will allow the credit of $222.74 to be charged back to their credit card. We consider this issue resolved per the request of the purchaser...
whose desired outcome was to receive a refund for their merchandise.Maria SVice President & Director of Marketing
See Attached: