Advance Optical

Our [redacted] team are working extremely hard to get all of these items completed as quickly as possibleSome of the items are scheduled, and some of the materials are on back-order and will be scheduled to be installed/completed as soon as they arrive at the vendors warehouseAny work that has not been completed yet is in the process of being scheduled

*** [redacted] *** [redacted] Good Morning, We are in receipt of the letter dated 5/19/regarding the contract dispute for John Blalock, ID We have been in contact with the customer several times prior to receiving this letter regarding their cancellationThe customers cancellation has been in process with our office, and a refund check is being issued on Friday, 5/If there is any further information needed, please feel free to give me a callThank you, [redacted] [redacted] *** [redacted]

Complaint: [redacted] I am rejecting this response because: Yes, since I filed original complaintBusiness has began addressing issues that I filed with Revdex.com, however, all issues have not been completed, but I intend they will be if they continue as they have since filing original complaint Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending... it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I have been contacted by the Operations Manager at Landon Homes and they have agreed to replace the air conditioner in our home. I am in acceptance and agree with the resolution as outlined, we are awaiting follow up and installation. I would like to thank the BBB for your assistance in this matter, We are happy that this issue is finally being resolved. Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Landon has resolved all the outstanding issues I had with my new house that is covered by the builders warranty Your help is much appreciated and I hope I do not need to request the assistance from Revdex.com in the future but am very comforted in knowing this organization is ready to help when necessary Thank you! Regards, [redacted]

Our [redacted] has been in constant contact with Mrand Mrs [redacted] and has already completed a majority of the itemsThe couple of items still outstanding are in the process of being scheduled and completed

Our team has been in contact with *** *** since last week to address her concerns, and tile company has been scheduledWe are currently working on getting the remaining answers for her this week

Complaint:
***
I am rejecting this response because:Only one item on my LONG list has been worked on and that was the backporch column and it is only half finished on that item. I was contacted by warranty department after I e-mailed them my list but only the one item above has been addressed as of yet and NONE of the others. Do not know whom contacted you otherwise but it is NOT true
Regards,
*** ***

At this time, all items that were outstanding have been completedThe driveway concern is not something that is covered by our warranty, but our team is having it looked out by a second party

Our Customer Service/Warranty team has been in contact with Mrs*** on several occasions, via phone and at the property. Most of these items have already been addressed, work scheduled and/or completedOur team is working through the last few items

Complaint: [redacted]
I am rejecting this response...

because:  Yes, since I filed original complaint. Business has began addressing issues that I   filed with Revdex.com, however, all issues have not been completed, but I intend they will be if they continue as they have since filing original complaint.
Regards,
[redacted]

Our [redacted] team are working extremely hard to get all of these items completed as quickly as possible. Some of the items are scheduled, and some of the materials are on back-order and will be scheduled to be installed/completed as soon as they arrive at the vendors...

warehouse. Any work that has not been completed yet is in the process of being scheduled.

Our [redacted] has been in constant contact with Mr. and Mrs. [redacted] and has already completed a majority of the items. The couple of items still outstanding are in the process of being scheduled and completed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Landon has resolved all the outstanding issues I had with my new house that is covered by the builders warranty.  Your help is much appreciated and I hope I do not need to request the assistance from Revdex.com in the future but am very comforted in knowing this organization is ready to help when necessary.  Thank you!    
Regards,
[redacted]

Our Operations Manager has spoken with Mr. [redacted] and is working out the a/c concerns. The a/c concern will be wrapped up before June 30.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have been contacted by the Operations Manager at Landon Homes and they have agreed to replace the air conditioner in our home.  I am in acceptance and agree with the resolution as outlined, we are awaiting follow up and installation. I would like to thank the Revdex.com for your assistance in this matter, We are happy that this issue is finally being resolved.
Regards,
[redacted]

[redacted] [redacted]
[redacted]
[redacted]
[redacted] [redacted]Good Morning, We are in receipt of the letter dated 5/19/16 regarding the contract dispute for John Blalock, ID 11456994. We have been in...

contact with the customer several times prior to receiving this letter regarding their cancellation. The customers cancellation has been in process with our office, and a refund check is being issued on Friday, 5/27. If there is any further information needed, please feel free to give me a call. Thank you,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted]

Good Afternoon, This email is in response to complaint #11768571. We received an email from the homeowner at the end of September with concerns that the flashing was falling off the roof. We immediately reached out to our subcontractor regarding the issue to get the repair scheduled. Our...

subcontractor delayed the response back to our company, which caused the delay in getting the work repaired for our customer. At this time all of the repairs have been completed.  If you should have any additional questions please give us a call ###-###-####. Thank You

Complaint: [redacted]
I am rejecting this response because: the work order...

Landon gave the tile company was to "touch up" the dye on the grout not replace or remove grout and fix hollow tiles.  The technician from the tile company confirmed over 20 of the tiles I marked (just in the main walkway) fell into the 80/20 coverage and should be replaced.  Tech could not comment on removing grout, as they have to contact Landon before going further. some of the timesThe dye is not working and the grout needs to be replaced and the "hollow" tiles need to be fixed.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: since October 2017 we have been told that the items are being addressed and to date major issues still have not been addressed.
Regards,
[redacted] And [redacted]