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August 18, [redacted] Revdex.com [redacted] ***Response Claim ID [redacted] Dear [redacted] , [redacted] and [redacted] purchased a Nissan Frontier from Kelly Chevrolet Cadillac, Incon April 4, At the time both [redacted] and [redacted] were explained multiple things about this vehicleFirst, the vehicle had just been traded in by another customer on March 26, by another customer and had not had an inspection by our service departmentAt that time we acknowledged there were a few lights on in the vehicle and we would not deliver the vehicle until it was reviewed by our service departmentAt that time concern was expressed that the vehicle they were trading in was not safe to drive so we provided a company loaner until the Nissan Frontier was repairedSecondly, [redacted] and [redacted] express concerned that our website listed the vehicle as a speed transmission when in fact it had an automatic transmissionPictures were available on our website showing this as an automatic transmission and listing it as a speed transmission was an admitted errorBoth [redacted] and [redacted] liked the truck and were okay with the automatic transmission.A safety inspection was completed on the vehicle April 8, and resulted in a number of repairsThe vehicle was delivered to the customer in [redacted] , Pennsylvania and on the way the lights came back onShe contacted the Pre-owned sales manager as soon as the vehicle arrivedWe discussed the possibility of needing a knock sensor and speed sensorShe felt more comfortable having her mechanic perform the repairsWe assured her at that time that we would reimburse her for the repairs [redacted] was reimbursed for the repairs made to the vehicle, copy of check attachedAdditionally [redacted] ***, primary buyer on the vehicle, was reimbursed for one month of loan payment due to the amount of time the vehicle was being repaired, copy of check attachedAfter her mechanic repaired the vehicle, the lights came on againWe picked up the vehicle, reviewed the codes and determined the vehicle needed the vac cut valve needed replacedThe vehicle was road tested for seven miles by the technicianThe repair in the amount of $was not charged to the customer and was returned to the customer in working condition[redacted] emailed a concern that she loses power when the air conditioning unit is turned on and it hissesOur technician indicated a slight loss of power when air conditioning is turned on is during this time of yearWe have made multiple repairs to this year old vehicle and do not feel we are in a position to take the vehicle back [redacted] and [redacted] have been compensated for repairs and inconvenience.Regards, Brendan PK***

Re: Complaint ID# [redacted] Dear Ms [redacted] ,I am writing in response to [redacted] Concern.She had bought her vehicle into our service facility having a concern with her power door and had explained to us she felt this was related to a prior accident she had with her vehicleShe has recently returned to our facility with a similar problem and during our diagnostics we inspected a wiring harness and contact pad we had installed for her on the first visit and we have found no fault with that component [redacted] insurance has denied covering this repair under the accident saying they do not feel its relatedWe advised Ms [redacted] we would need to go further with the diagnostics to narrow down the fault causing her concernThere would be a diagnostic fee associated with that procedure which Ms [redacted] has declined at this timeDuring a telephone conversation with her and her husband I have explained this to her and she is deciding on what to do from this point onI have informed her if we found it was the harness we replaced or the contact pad then those items would be covered under General Motors warranty for year or 12,milesHowever there is nothing wrong with those two components.In closing we would need to diagnosis her concerns further to isolate the fault in her system and the diagnostic fees would be implied at her expenseAs a good faith gesture I offered a discounted diagnostic rate for her and our services.Thank youThaddeus G***Fixed Operations Manager

Hello- I was writing to ask to add new information to my complaintThe check engine light in my truck came on yet again yesterday.I stopped at [redacted] for a quick diagnosis and the same codes found were the ones supposedly corrected or non existent according to the dealership – emissions and evap leaks.Again, I ask the dealership take back this truckThank you [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Ms [redacted] In response to MrL**'s response on 2/16/2016o MrL [redacted] is running a bait and switchPure and simpleBy his own admission his mechanics stated the motor mounts did not need replacedThis link shows a video of my motor before two of the most egregious mounts were replaced, me exercising one of the bad mounts and a video a mechanic put on the web of a car with bad mounts for comparisonPlease ask a trusted mechanic yourself if the mount I am holding is wornOr if my motor moves too much in the before video [redacted] o It is clear what occurredKelly Automotive did not perform an adequate inspectionState laws mandate that mounts have to be replaced if they are cracked let alone as warn as the ones you see in the videoIn addition to that the control arm bushings and serpentine belt suffered the same fateHe has no choice now but to say the mounts don't need replaced to cover for the original error and subsequent fraudThe mounts, bushings and belt should have been replacedNot only by law but for the vehicle to be safe and worth the contractual negotiated condition of the car I paid foro Stating he would give me a full price trade in is disingenuous at bestAt worst it is insultingHow much would he make on the new car he was forcing us to buy if I didn't sign up to his "good will gesture" or take the car elsewhere to have repaired correctly? This is how the perfect bait and switch worksSell someone a lemon, wait to see if they figure it out before the month warranty is up and if they don't perpetuate the fraud by asking for more money for repairs or make even more money selling them a new caro In addition to filing this complaint we have filed a Consumer Fraud action with the State Attorney General's officeo My demand remainsWe would like Kelly to get the car to the condition it should have been in to actually pass inspection or reimburse my costs for doing so elsewhere[redacted]

June 4,2015Revdex.com of Western Pennsylvania Attn.: [redacted] Re: Complaint ID [redacted] Dear [redacted] ,Please accept this as our description of the incidentOn May 11, [redacted] came to Kelly Chevrolet Cadillac and met with [redacted] , Sales Representative, and [redacted] ***, Finance Manager, with with the goal of purchasing or leasing a Chevrolet Silverado [redacted] submitted her credit application online May 9, [redacted] was showed, the current best available programs through the lending institutions based on qualifications [redacted] advised her that due to her credit score she would not qualify for this pricing without a co-signer [redacted] ’s boyfriend is a family member of [redacted] ***’s and [redacted] suggested having her boyfriend co-sign.In the meantime, our sales team continued with negotiation of the deal until [redacted] financial information could be provided [redacted] has known [redacted] ’s boyfriend for many yearsHe has always known him to be in good financial standingWhen [redacted] credit application was pulled, he did not score as expected and the financial institution gave them a different rate based on the tier that they fell [redacted] tried to work with the financial institution to make exceptions, however was unsuccessful [redacted] repeated through the process as they do with all financing customers that payment quotes are pending qualifications with the lending institutionsUnfortunately this did not work and our offer based on what the financial institution provided was unacceptable to the customer.Kelly Chevrolet Cadillac strives to provide excellent customer service and a high level of satisfactionRegards, [redacted] Controller

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The document shows the hand written offer made by Damon The lighter, not the bold handwriting It clearly shows a difference of $29,and then the Ball Park figure of $33, The ball park figure includes the $1,payoff of my CTS being traded, the tax of about $1,and another $1,in other fees (that doesn't seem right) bringing what they were going to sell the vehicle to me at $33, Damon called and got the payoff figure for my vehicle being traded in and this amount was included in the $33,figureDamon then added $to install a CD player that increases the ball park figure even more My fiancée was present at the negotiations and can testify that they did indeed include the payoff of my vehicle in the negotiations The dealer is not being truthful It was never mentioned in the e-mails or written on the business card that I also had to payoff my vehicleI have attached a copy of the e-mail Also I have included the business card from Damon showing the offer of $29,plus plates No where in the documentation is the payoff of $1,mentioned Even when the paperwork was finally given to me in a formal typed format it was not mentioned that the payoff was not included, I had to be aware and notice that in the paperwork I have already purchased another vehicle Regards, [redacted]

05/12/2016Case# ***To Whom It May Concern; I was able to contact Ms*** *** *** in regard to her concernMike Kelly Automotive will certain honor any programs that were promised at the time of the saleThere was a miscommunication within the dealership and unfortunately Ms***
was given inaccurate informationThe “brakes for life” program that she was referring to was actually a “Lifetime Front Brake Pad replacement”so as long as she owns that car and does the work here her front brake pads will be complimentary. I apologize for the confusion and please feel free to contact me with any additional questions about this case.Michael L** General Manager Kelly Chevrolet-Cadillac Inc *** * *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Revdex.com:Clearly Mike Kelly's would rather lie than resolve this issue you with meHere are the inaccuracies from there response:WE needed to point out to them that the service lights were onThey provided us a loaner vehicle because the Frontier was not ready for us to take with us on date of purchase and we had already relinquished the keys to the trade-inThey state that on April 8th a number of repairs were madeWhat exactly were these repairs because it appears as if that just vacuumed it, filled it with gas and slapped an inspection on itWhen they delivered it to me and I called because the lights and noise were still present, they never mentioned a knock sensor or speed sensorKelly's told me to take it to a mechanicI wanted them to come and fix the problemThey told me to call my mechanicKelly's wanted nothing to do with this truck I never told them the truck loses power when the air conditioning is onI told them it loses power PERIOD! Kelly's are the ones who told me it was the air conditioner!!The hissing noise has been there and acknowledged since the day of the test drive in AprilKelly's stated they would investigate and fix it; they never have*** Nissan in *** said it was more than likely from the holes throughout the exhaust systemThese holes have been there all along and Kelly's should never have given this truck a passing inspection stickerAccording to PA law, if the exhaust has holes, cracks or leaking seams IT MUST BE REJECTED.Mike Kelly's response is full of inaccuraciesYes, they paid for the first repair and our first payment to GMAC but they should haveBut they also should have fixed ALL issues that we pointed out on day I needed to trade my truck in because it needed over $in repairsI never would have bought another vehicle that needed extensive repairs, and because Kelly's said they would fix the issues, I believed themYes, I liked the truckI still doBut the check engine light is still on and the hissing noise, caused from extensive holes in the exhaust, is still presentKelly's wanted rid of this truck and never had any intention of fixing the issues from April 4thIt is sad because they seem like a very reputable, honest dealership, owned by a Pennsylvania CongressmanNow I need to sell, trade in or fix this truck so I have reliable transportation for the winterI will be sure to tell friends not to buy from Mike Kelly's, and I am sorry that we complimented them so much on April 4th for their friendly and accommodating mannerThey liedPlain and simple.Thank you to the Revdex.com for trying to resolve this issue for me.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** (*** ***)

To Whom It May Concern: *** *** purchase the Ford Escape (VIN ***) on August 20, for $plus tax, title, license, and feesAt the time of purchase, the customer was informed of the limited day warranty that was included at no cost to the customerOn January 21,
customer came in with various vehicle concerns on the Ford Escape that an independent service station (***, according to *** ***) recommended correctedAs a good will gesture to the customer, Mike Kelly Automotive verified some of the concerns and offered to complete the repair at a 50% rate, even though there were evidence of tampering on the control armsI also offered the customer an option to trade in their Ford Escape for full price of what they had paid the vehicle for since *** *** main concern was the safety of his daughterMr*** declined the offer stating that he does not have the financial means to support a new or newer vehicle, so the customer elected to have the repairs done*** *** then requested how much it would be for Mike Kelly Automotive to replace the motor mounts of the vehicleI told Mr*** that we could not verify the concern and there for would not be comfortable to charge them for a repair that we did not see as necessaryAfter the control arm/bushing repair was completed the customer took the vehicle back to *** who then performed the repair that they had recommended to the customerMike Kelly Automotive performed the state inspection process as defined by state law back in August with a licensed technicianWe’ve already went above and beyond the original warranty coverages by both time and actual components for customer satisfactionMike Kelly Automotive has more the satisfied the agreed upon transaction and will not be willing to offer any additional good will at this time.Thank you for your time and efforts in the matter.Sincerely,Michael L**GMMike Kelly Automotive

To Whom It May Concern:Ms. [redacted] came in on 12/26/2016 looking at a certified pre-owned Cadillac CTS. The vehicle was priced at $36,380 and she was offer $7,000 for her trade initially. After some negotiation we had agreed to $8580 for trade, which made the difference between the two cars at...

$27800 plus the 6% tax at $1668 (see copy of selection worksheet). When Ms. [redacted] left she was at $29268 plus plates (as referenced in the email from Ms. [redacted]).From that point Ms. [redacted] offered $25000 plus plates and we countered with $27,268 plus plates, which was accepted. When Ms. [redacted] came into the dealership to take delivery of the vehicle we wanted to clearly show her all the numbers that we had discussed, per her request. I actually gave her $27,216.80 including plates (which was a better deal than what was agreed upon), but because Ms [redacted] still owed $1579.80 on her trade she would either have to come up with that money or provide a free and clear title in order to trade her car.We did not mislead Ms. [redacted] in any of the negotiations in regards to the payoff of her trade.The only discussion was only the difference price between the two automobiles plus plates and we even included the plates and fees.At this point the vehicle that Ms [redacted] is interested in has been sold and no longer available.We would certainly still offer her $11,000 for trade against retail price on any other vehicle that is available on our lot. However, this would only be approximately $9400 towards the price of the car of her choice since the lien holder would need paid in full before we can obtain the title to the trade.Please let me know if this is amicable so we can assist Ms [redacted] in her selection process.Michael L** - General Manager

August 18, 2015[redacted] Revdex.com[redacted]Response Claim ID [redacted]Dear [redacted],[redacted] and [redacted] purchased a 2004 Nissan Frontier from Kelly Chevrolet Cadillac, Inc. on April 4, 2015. At the time both [redacted] and [redacted] were explained multiple things about this vehicle. First, the vehicle had just been traded in by another customer on March 26, 2015 by another customer and had not had an inspection by our service department. At that time we acknowledged there were a few lights on in the vehicle and we would not deliver the vehicle until it was reviewed by our service department. At that time concern was expressed that the vehicle they were trading in was not safe to drive so we provided a company loaner until the 2004 Nissan Frontier was repaired. Secondly, [redacted] and [redacted] express concerned that our website listed the vehicle as a 5 speed transmission when in fact it had an automatic transmission. Pictures were available on our website showing this as an automatic transmission and listing it as a 5 speed transmission was an admitted error. Both [redacted] and [redacted] liked the truck and were okay with the automatic transmission.A safety inspection was completed on the vehicle April 8, 2015 and resulted in a number of repairs. The vehicle was delivered to the customer in [redacted], Pennsylvania and on the way the lights came back on. She contacted the Pre-owned sales manager as soon as the vehicle arrived. We discussed the possibility of needing a knock sensor and speed sensor. She felt more comfortable having her mechanic perform the repairs. We assured her at that time that we would reimburse her for the repairs. [redacted] was reimbursed for the repairs made to the vehicle, copy of check attached. Additionally [redacted], primary buyer on the vehicle, was reimbursed for one month of loan payment due to the amount of time the vehicle was being repaired, copy of check attached. After her mechanic repaired the vehicle, the lights came on again. We picked up the vehicle, reviewed the codes and determined the vehicle needed the vac cut valve needed replaced. The vehicle was road tested for seven miles by the technician. The repair in the amount of $597 was not charged to the customer and was returned to the customer in working condition.[redacted] emailed a concern that she loses power when the air conditioning unit is turned on and it hisses. Our technician indicated a slight loss of power when air conditioning is turned on is normal during this time of year. We have made multiple repairs to this 11 year old vehicle and do not feel we are in a position to take the vehicle back. [redacted] and [redacted] have been compensated for repairs and inconvenience.Regards, Brendan P. K[redacted]

June 4,2015Revdex.com of Western Pennsylvania Attn.: [redacted] Re: Complaint ID [redacted] Dear [redacted],Please accept this as our description of the incident. On May 11, 2015 [redacted] came to Kelly Chevrolet Cadillac and met with [redacted], Sales...

Representative, and [redacted], Finance Manager, with with the goal of purchasing or leasing a Chevrolet Silverado. [redacted] submitted her credit application online May 9, 2015. [redacted] was showed, the current best available programs through the lending institutions based on qualifications. [redacted] advised her that due to her credit score she would not qualify for this pricing without a co-signer. [redacted]’s boyfriend is a family member of [redacted]’s and [redacted] suggested having her boyfriend co-sign.In the meantime, our sales team continued with negotiation of the deal until [redacted] financial information could be provided. [redacted] has known [redacted]’s boyfriend for many years. He has always known him to be in good financial standing. When [redacted] credit application was pulled, he did not score as expected and the financial institution gave them a different rate based on the tier that they fell. [redacted] tried to work with the financial institution to make exceptions, however was unsuccessful. [redacted] repeated through the process as they do with all financing customers that payment quotes are pending qualifications with the lending institutions. Unfortunately this did not work and our offer based on what the financial institution provided was unacceptable to the customer.Kelly Chevrolet Cadillac strives to provide excellent customer service and a high level of satisfaction. Regards,[redacted]Controller

Hello- I was writing to ask to add new information to my complaint. The check engine light in my truck came on yet again yesterday.I stopped at [redacted] for a quick diagnosis and the same codes found were the ones supposedly corrected or non existent according to the dealership – emissions and...

evap leaks.Again, I ask the dealership take back this truck. Thank you [redacted]

Re: Complaint ID# [redacted]Dear Ms. [redacted],I am writing in response to [redacted] Concern.She had bought her vehicle into our service facility having a concern with her power door and had explained to us she felt this was related to a prior accident she had with her vehicle. She has recently...

returned to our facility with a similar problem and during our diagnostics we inspected a wiring harness and contact pad we had installed for her on the first visit and we have found no fault with that component. [redacted] insurance has denied covering this repair under the accident saying they do not feel its related. We advised Ms. [redacted] we would need to go further with the diagnostics to narrow down the fault causing her concern. There would be a diagnostic fee associated with that procedure which Ms. [redacted] has declined at this time. During a telephone conversation with her and her husband I have explained this to her and she is deciding on what to do from this point on. I have informed her if we found it was the harness we replaced or the contact pad then those items would be covered under General Motors warranty for 1 year or 12,000 miles. However there is nothing wrong with those two components.In closing we would need to diagnosis her concerns further to isolate the fault in her system and the diagnostic fees would be implied at her expense. As a good faith gesture I offered a discounted diagnostic rate for her and our services.Thank youThaddeus G[redacted]Fixed Operations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The document shows the hand written offer made by Damon.  The lighter, not the bold handwriting.  It clearly shows a difference of $29,380 and then the Ball Park figure of $33,775.  The ball park figure includes the $1,500 payoff of my CTS being traded, the tax of about $1,762 and another $1,133 in other fees (that doesn't seem right) bringing what they were going to sell the vehicle to me at $33,775.00.  Damon called and got the payoff figure for my vehicle being traded in and this amount was included in the $33,775.00 figure. Damon then added $400 to install a CD player that increases the ball park figure even more.  My fiancée was present at the negotiations and can testify that they did indeed include the payoff of my vehicle in the negotiations.  The dealer is not being truthful.  It was never mentioned in the e-mails or written on the business card that I also had to payoff my vehicle. I have attached a copy of the e-mail.  Also I have included the business card from Damon showing the offer of $29,268 plus plates.  No where in the documentation is the payoff of $1,500 mentioned.  Even when the paperwork was finally given to me in a formal typed format it was not mentioned that the payoff was not included, I had to be aware and notice that in the paperwork.  I have already purchased another vehicle.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Ms. [redacted]In response to Mr. L**'s response on 2/16/2016o Mr. L** is running a bait and switch. Pure and simple. By his own admission his mechanics stated the motor mounts did not need replaced. This link shows a video of my motor before two of the most egregious mounts were replaced, me exercising one of the bad mounts and a video a mechanic put on the web of a car with bad mounts for comparison. Please ask a trusted mechanic yourself if the mount I am holding is worn. Or if my motor moves too much in the before video. [redacted] o It is clear what occurred. Kelly Automotive did not perform an adequate inspection. State laws mandate that mounts have to be replaced if they are cracked let alone as warn as the ones you see in the video. In addition to that the control arm bushings and serpentine belt suffered the same fate. He has no choice now but to say the mounts don't need replaced to cover for the original error and subsequent fraud. The mounts, bushings and belt should have been replaced. Not only by law but for the vehicle to be safe and worth the contractual negotiated condition of the car I paid for. o Stating he would give me a full price trade in is disingenuous at best. At worst it is insulting. How much would he make on the new car he was forcing us to buy if I didn't sign up to his "good will gesture" or take the car elsewhere to have repaired correctly? This is how the perfect bait and switch works. Sell someone a lemon, wait to see if they figure it out before the 3 month warranty is up and if they don't perpetuate the fraud by asking for more money for repairs or make even more money selling them a new car. o In addition to filing this complaint we have filed a Consumer Fraud action with the State Attorney General's office. o My demand remains. We would like Kelly to get the car to the condition it should have been in to actually pass inspection or reimburse my costs for doing so elsewhere.[redacted]