As we have explained prior The $ [redacted] dollars was due to the bank as a payment was due during the period we would be making the payoff which is up to days (we send it out not when the bank applies it) He was told to make the payment so as not to hurt his credit with a late payment This is why he got a refund from the bank for the over payment of what he paid and when the payoff was applied If he had not made the payment we would have had to collect the $ [redacted] dollars here as it was part of what he owed on the unit Either way the $ [redacted] would have been paid to the bank Either by him paying us and and we add it to the payoff and we paid the bank or he paid the bank directly and all overage would be sent to him from the bank.As for his insurance it was explained to him that he needed insurance on the new one because he had a loan on it and on the trade because it was still in his possession and needed to be covered by insurance till he turned it over to us
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was nothing provided in a sense of resolving the issueJust say I wish there was a LEMON LAW that covered RV's! This dealership is showing no responsibility toward us, the consumer over the quality of the product they sellWe feel if things were fixed right the first time (windows/decal) some of these issues would no longer be a problemWindows weep hole were mentioned to the manufacturer by our new service rep, not the manufacturers or your service repsLet it be known that we had set an apptto bring our RV in for repairs since we live in North Carolina, miles away (round trip) and the service deptknew the nature of repairs needed especially in reference to the damaged floor caused by the slideParts could have been ordered before handIt wouldn't make sense to take it up there to figure out what parts would be needed and to bring the camper home - unable to use it anyway since the slide would scrape the floorNow the sides of the camper are showing severe signs of delamination! Resale value of the camper just went out the windowThis camper is less than two years old and should not be having these issuesThat is why we either want a new camper to replace this one or our money backWe take care of our property, so why make comments about current state of our camperWe had to find a closer service center to help us fix issues because McGeorge's couldn'tIf we would have known that we would have been treated this way, through poor service and the attitude of not caring for the customer, we wouldn't have bought this camper at McGeorge's Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This camper has already spent too much time in repair facilitiesToo many issues noted with this camper, and now delaminationWhich I don't think is covered under the extended careThis camper had water leaks from the initial time we bought it and was not fixed under McGeorge's care Regards, [redacted]
Mr [redacted] called April 19, to arrange service to clear an outside drain line He was quoted $to clear the line When our serviceman Andre arrived at Mr [redacted] 's house he dug to expose the drain line and discovered that it was made out of non pvc material The drain line is almost corrugated material which is very weak and subject to getting crushed over time The equipment we would normally use has a cable with a cutter blade on the end to cut through debris and sludge, but this equipment rips right thru the thin wall of the type of drain line that Mr [redacted] has Short of digging up the entire line and replacing with more sturdy pipe, we offered to bring a high pressure water jet machine out to flush out the line The price for this service is $ We do not charge a trip charge or a service charge for our services, but in that we did respond to the call and did some work to expose the type of pipe the customer has and propose a solution that the customer declined we felt justified in charging him $ Mr [redacted] feels that the charge is unwarranted, In the interest of customer satisfaction,we are refunding the $to him
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
The customer was offered twice for us to winterize his unit We asked and he said no twice not our fault He dropped off on a sat and it was looked at Tuesday and parts where ordered Wednesday as he was shown We do not control when parts are shipped from our vendors and the dates we ordered were shown to himAt the time that it could take a few weeks due to the holiday When his parts arrive we will ship them to him as he requested When we make a mistake I will not back away from our responsibility We never told him it would take a week in fact he was told it would take several We asked more than once if he wanted it winterized and he said no and signed off on the work order Even though we offered to help with fixing of the frozen unit he took exception to our service dept and left a scathing review for what I can not find anything we did wrong As I stated when his parts show up we will send them out That is all we are willing to do
In regards to the response I got from McGeorgeThis is not a car that you use every dayWhen I received the RV following the repair, the slide was closed which covered up the work that was doneThis was done during the winter months and we did not use our RV till June of that yearThis is after their day window to file a complaint about their workWe went to a campground in Virginia Beach in June and opened the slide and saw the linoleum tear visible to us for the first timeWe did not report what we saw because the summer months are the time we use our camper the most and didn't have time to wait for the to weeks it generally takes for them to complete a repairAfter the summer I returned the RV to them and explained to them that the tear had not been repairedThis is a linoleum surface not a generatorEither The linoleum has a tear in it or it does notAs they clearly must know from looking at the RV as it sits in their shop right now, there is a large tear in the linoleumTheir timeline is irrelevant, either they fixed it or they did not and as can clearly be seen...it is not fixed
Attached is the info on [redacted] cancelation As you can see our system with EZ-Care shows it is canceled and cancelation date is 4/ We also sent the check to BOA on the 6th of May and how they handle the distributions of funds to their deals I do not know It is the 13th today so allowing for mail they have had the check for or daysI spoke with our F&I deptin regards to this and Mr [redacted] was told it could take a week or so for the cancelation to take effect and it shows we did our part on the 2nd of April He was also told as all customers are we send out a check as soon as we receive funds back from EZ-Care You can see we got ours on a check dated 5/allowing for mail we got it after we had cut and sent out his refund to try and expedite this matter As with all cancelations of financed options to a deal the money goes to the bank not the refunded to the customer and it does not change the monthly payment only the ending balance for payoff and as I said I cannot control how long a bank takes to show that to that account I do know that as an example a credit card charge shows right away when charged but can take up to days to show a credit back I would like to know who MrBurk talked to so I can see why he is getting a different story than what we are showing Sincerely, Nat A [redacted] General Sales ManagerMcGeorge Rolling Hills RVSunShade LaneAshland VA, 23005800-462-ext ***n.a [redacted] @mcgeorgerv.com
The check was sent to the bank on 5/6/ I have taken corrective measures with F&I to make sure this issue is addressed Our records show it was canceled on 4/but easy care can take up to a month to process a claim back to us.Sincerely,Nat A [redacted] GSM McGeorge RV
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I understand their position about what they today but the day of the transaction they never said a word about my credit and the daysI had until end of the month to close the deal but they told to fill the documents to accelerate the process for the trade dayBut they processed my loan that day, not the day of the trade inThat is why I paid double insuranceNobody process a loan when the agreement for trade is done, the loans was supposed to start the day of the trade in and no double loan and double insuranceProbably the proper communications works on my concernbut now that I see they are saying things are I will not accept their excuses, nor their message sent to youThey will not reimburse, I will not die for $***+, but also will not accept the way this was done for the record purposes as formal complainNever expected they wrote details about the transaction.You can close the case but this is my formal responseFalse Regards, [redacted]
Revdex.com spoke with Mr [redacted] from the businessIf the customer's coach is still until the extended easy care warranty whatever is covered under those terms would be coveredThe business has not seen this coach in a year but the customer can bring the coach back into this business, or any dealer that services easy care warranty to be servicedThey are more than welcome to make an appointment to being it by to be looked at and go forward from there
As we have explained prior The $ [redacted] dollars was due to the bank as a payment was due during the period we would be making the payoff which is up to days (we send it out not when the bank applies it) He was told to make the payment so as not to hurt his credit with a late payment This is why he got a refund from the bank for the over payment of what he paid and when the payoff was applied If he had not made the payment we would have had to collect the $ [redacted] dollars here as it was part of what he owed on the unit Either way the $ [redacted] would have been paid to the bank Either by him paying us and and we add it to the payoff and we paid the bank or he paid the bank directly and all overage would be sent to him from the bank.As for his insurance it was explained to him that he needed insurance on the new one because he had a loan on it and on the trade because it was still in his possession and needed to be covered by insurance till he turned it over to us
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was nothing provided in a sense of resolving the issueJust say I wish there was a LEMON LAW that covered RV's! This dealership is showing no responsibility toward us, the consumer over the quality of the product they sellWe feel if things were fixed right the first time (windows/decal) some of these issues would no longer be a problemWindows weep hole were mentioned to the manufacturer by our new service rep, not the manufacturers or your service repsLet it be known that we had set an apptto bring our RV in for repairs since we live in North Carolina, miles away (round trip) and the service deptknew the nature of repairs needed especially in reference to the damaged floor caused by the slideParts could have been ordered before handIt wouldn't make sense to take it up there to figure out what parts would be needed and to bring the camper home - unable to use it anyway since the slide would scrape the floorNow the sides of the camper are showing severe signs of delamination! Resale value of the camper just went out the windowThis camper is less than two years old and should not be having these issuesThat is why we either want a new camper to replace this one or our money backWe take care of our property, so why make comments about current state of our camperWe had to find a closer service center to help us fix issues because McGeorge's couldn'tIf we would have known that we would have been treated this way, through poor service and the attitude of not caring for the customer, we wouldn't have bought this camper at McGeorge's Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This camper has already spent too much time in repair facilitiesToo many issues noted with this camper, and now delaminationWhich I don't think is covered under the extended careThis camper had water leaks from the initial time we bought it and was not fixed under McGeorge's care Regards, [redacted]
Customer repairs were completed and customer has picked up his unitWork order was completed 11/15/
Mr [redacted] called April 19, to arrange service to clear an outside drain line He was quoted $to clear the line When our serviceman Andre arrived at Mr [redacted] 's house he dug to expose the drain line and discovered that it was made out of non pvc material The drain line is almost corrugated material which is very weak and subject to getting crushed over time The equipment we would normally use has a cable with a cutter blade on the end to cut through debris and sludge, but this equipment rips right thru the thin wall of the type of drain line that Mr [redacted] has Short of digging up the entire line and replacing with more sturdy pipe, we offered to bring a high pressure water jet machine out to flush out the line The price for this service is $ We do not charge a trip charge or a service charge for our services, but in that we did respond to the call and did some work to expose the type of pipe the customer has and propose a solution that the customer declined we felt justified in charging him $ Mr [redacted] feels that the charge is unwarranted, In the interest of customer satisfaction,we are refunding the $to him
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Called business spoke with Mr*** he stated that the repairs were done by 10/24/With the exception of the blind which was sent to the consumer
The customer was offered twice for us to winterize his unit We asked and he said no twice not our fault He dropped off on a sat and it was looked at Tuesday and parts where ordered Wednesday as he was shown We do not control when parts are shipped from our vendors and the dates we ordered were shown to himAt the time that it could take a few weeks due to the holiday When his parts arrive we will ship them to him as he requested When we make a mistake I will not back away from our responsibility We never told him it would take a week in fact he was told it would take several We asked more than once if he wanted it winterized and he said no and signed off on the work order Even though we offered to help with fixing of the frozen unit he took exception to our service dept and left a scathing review for what I can not find anything we did wrong As I stated when his parts show up we will send them out That is all we are willing to do
In regards to the response I got from McGeorgeThis is not a car that you use every dayWhen I received the RV following the repair, the slide was closed which covered up the work that was doneThis was done during the winter months and we did not use our RV till June of that yearThis is after their day window to file a complaint about their workWe went to a campground in Virginia Beach in June and opened the slide and saw the linoleum tear visible to us for the first timeWe did not report what we saw because the summer months are the time we use our camper the most and didn't have time to wait for the to weeks it generally takes for them to complete a repairAfter the summer I returned the RV to them and explained to them that the tear had not been repairedThis is a linoleum surface not a generatorEither The linoleum has a tear in it or it does notAs they clearly must know from looking at the RV as it sits in their shop right now, there is a large tear in the linoleumTheir timeline is irrelevant, either they fixed it or they did not and as can clearly be seen...it is not fixed
Attached is the info on [redacted] cancelation As you can see our system with EZ-Care shows it is canceled and cancelation date is 4/ We also sent the check to BOA on the 6th of May and how they handle the distributions of funds to their deals I do not know It is the 13th today so allowing for mail they have had the check for or daysI spoke with our F&I deptin regards to this and Mr [redacted] was told it could take a week or so for the cancelation to take effect and it shows we did our part on the 2nd of April He was also told as all customers are we send out a check as soon as we receive funds back from EZ-Care You can see we got ours on a check dated 5/allowing for mail we got it after we had cut and sent out his refund to try and expedite this matter As with all cancelations of financed options to a deal the money goes to the bank not the refunded to the customer and it does not change the monthly payment only the ending balance for payoff and as I said I cannot control how long a bank takes to show that to that account I do know that as an example a credit card charge shows right away when charged but can take up to days to show a credit back I would like to know who MrBurk talked to so I can see why he is getting a different story than what we are showing Sincerely, Nat A [redacted] General Sales ManagerMcGeorge Rolling Hills RVSunShade LaneAshland VA, 23005800-462-ext ***n.a [redacted] @mcgeorgerv.com
The check was sent to the bank on 5/6/ I have taken corrective measures with F&I to make sure this issue is addressed Our records show it was canceled on 4/but easy care can take up to a month to process a claim back to us.Sincerely,Nat A [redacted] GSM McGeorge RV
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I understand their position about what they today but the day of the transaction they never said a word about my credit and the daysI had until end of the month to close the deal but they told to fill the documents to accelerate the process for the trade dayBut they processed my loan that day, not the day of the trade inThat is why I paid double insuranceNobody process a loan when the agreement for trade is done, the loans was supposed to start the day of the trade in and no double loan and double insuranceProbably the proper communications works on my concernbut now that I see they are saying things are I will not accept their excuses, nor their message sent to youThey will not reimburse, I will not die for $***+, but also will not accept the way this was done for the record purposes as formal complainNever expected they wrote details about the transaction.You can close the case but this is my formal responseFalse Regards, [redacted]
Revdex.com spoke with Mr [redacted] from the businessIf the customer's coach is still until the extended easy care warranty whatever is covered under those terms would be coveredThe business has not seen this coach in a year but the customer can bring the coach back into this business, or any dealer that services easy care warranty to be servicedThey are more than welcome to make an appointment to being it by to be looked at and go forward from there