Advance Tickets

We did indeed have a problem delivering the correct tickets to the client When we realized the problem on 12/29/14, we immediately called the client and explained the issue We no longer had the tickets she had ordered At the time we assumed that the tickets had been double sold
off of two different websites We did call on 12/29/and talked to ***, her significant other, who was also talking to her about this issue. We were sold out of the performance she had ordered so we offered a few solutions:1) We would refund the whole order including all fees.2) We could keep looking for tickets for her performance, sometimes the promoter releases tickets, but no guarantees.3) Change to another performance on another day and we would upgrade them to better seats. *** and *** decided to go to another performance and take the upgraded seats (option 3) They had originally ordered Category seats, which is at the top of the venue in the level The upgraded seats for a the new performance they accepted for the 1/3/15-4pm show, were premium seats in the lower level They agreed to the new date, new time, and new seats for the 1/3/performance. They had the choice of a full refund (option 1) but they chose not to get the refund and go to another performance (option 3) The new tickets for the new date and time were emailed to them shortly after they chose that option The should not be refunded as that option was given them already for a full refund and they choose not to be refunded, but to take other tickets *** ***Advance Tickets800-776-