Complaint:
I am rejecting this response because:*** refunded dollars on 11-19-from my lawer had to get lawer *** involved to get his attention he is not being truthful he sent out out three drifferant concrete companys and permit was wrong
and was not bonded in bridge city texas
Sincerely,
*** *** please call *** thank you
In regards to Mr [redacted] rejection.I agreed to refund Mr. [redacted] money back to him prior to the lawyer getting involved. I am confused as to why he contacted the lawyer in the first place. It was Mr [redacted] who in fact said "tell me what I owe you". I provided the Revdex.com with the invoice and return payment. I have been more than fair as I spent a lot more than I charged him and did refund the $9,995.00. As far as three concrete companies I do not know what he is talking about there as well because we do not hire concrete companies. We currently have two concrete crews that work for us. I did sent a different crew on the second time because he called us saying a board needed installed to run plumbing and I immediately sent them because he was very upset. Again the reason in the 1st crew not completing was due to weather. I provided the Revdex.com the contract which states that we are not liable for delay due to circumstances beyond our control, including weather. If it rains on Sunday and Monday, then we most probably will not be able to get a 65,000 pound concrete truck in the property to pour. As I stated before that the concrete company sales rep for this region went to the property on several occasions to check the conditions. As far as the permit being wrong again I am confused. I pulled a permit and gave it to Mr. [redacted]. It was a building permit which I paid for and gave Revdex.com receipt. I also carry a large amount of liability insurance. Larger companies carry this type of coverage and negates the need to simply get a bond, because this goes above and beyond the bond. Again I have been more than fair and patient with Mr. [redacted]. The jobs and material that we use are special order. I spent a very long time trying to use the materials that we already ordered on some other jobs so he did not have to pay for it. All of these things the company has absorbed. At this point we have done everything to satisfy Mr [redacted] and I am of the belief that nothing will make him happy. Our company builds over 120 buildings per year from Toledo bend to Baytown. Customer satisfaction is our main goal. Very rarely do we have a customer that is not happy although we exhaust all efforts to do so. If you have any questions feel free to contact the office. Thank you and God Bless!!
I met Mr. [redacted] at his home located at [redacted] drive, Bridge City. I spent approximately 2 hours discussing what Mr. [redacted] wanted to do. One week later I again met [redacted] at his home to make some changes and sign a contract. The date the contract was signed was...
7-9-14. Mr. [redacted] wife wrote a check for $12,870.00 as a down payment to cover the cost of materials ordered. Mr [redacted] was told at that time we were very busy and was 12 weeks out on our work. He said that was fine he was in no rush. On 9-3-14 a permit was pulled and paid for by myself to do said work. A crew was sent out to frame out a portion of slab that had to be poured and plummed prior to the main building being poured, a existing slab was removed at this time. We went back the following week to form for the main building, but was too wet to pour. Mr. [redacted] called very belligerent and cursing stating that he wanted to cancel contract. I explained that it was too wet for the trucks to get in to pour due to the rain. I rescheduled the pour for the following week. I asked [redacted] supervisor [redacted] to go take a look the day before and he said the concrete trucks could not get in due to the rain. I called [redacted] back to inform of [redacted]s decision. At this time he began cursing at me telling me his wife was on his back and wanted to cancel the contract again. To make a very long story short I refunded [redacted] $10,000.00. This means I actually lost $3000.00. I think this is more than fair and even feel he has taken advantage of my kindness. [redacted] agreed to the refund. On top of that, through absolutely no fault of our own we now are penalized with having a complaint with Revdex.com even though our contract specifically stated we are not liable for delays due to weather. As for as [redacted] not being able to reach me is far from the truth. I have been to his home on 5 occasions and made a special trip from Kirbyville to Bridge City to speak with [redacted]. I have spoke to said customer via phone from my office 7 times and calls are logged. Mr. [redacted] has been able to reach me and I have went out of my way to make him happy. To sum up this letter he was refunded his money. I spent $3000.00 of my money and got reported to Revdex.com for doing the right thing. If you have any further questions contact my office.
Complaint:
I am rejecting this response because:*** refunded dollars on 11-19-from my lawer had to get lawer *** involved to get his attention he is not being truthful he sent out out three drifferant concrete companys and permit was wrong
and was not bonded in bridge city texas
Sincerely,
*** *** please call *** thank you
In regards to Mr [redacted] rejection.I agreed to refund Mr. [redacted] money back to him prior to the lawyer getting involved. I am confused as to why he contacted the lawyer in the first place. It was Mr [redacted] who in fact said "tell me what I owe you". I provided the Revdex.com with the invoice and return payment. I have been more than fair as I spent a lot more than I charged him and did refund the $9,995.00. As far as three concrete companies I do not know what he is talking about there as well because we do not hire concrete companies. We currently have two concrete crews that work for us. I did sent a different crew on the second time because he called us saying a board needed installed to run plumbing and I immediately sent them because he was very upset. Again the reason in the 1st crew not completing was due to weather. I provided the Revdex.com the contract which states that we are not liable for delay due to circumstances beyond our control, including weather. If it rains on Sunday and Monday, then we most probably will not be able to get a 65,000 pound concrete truck in the property to pour. As I stated before that the concrete company sales rep for this region went to the property on several occasions to check the conditions. As far as the permit being wrong again I am confused. I pulled a permit and gave it to Mr. [redacted]. It was a building permit which I paid for and gave Revdex.com receipt. I also carry a large amount of liability insurance. Larger companies carry this type of coverage and negates the need to simply get a bond, because this goes above and beyond the bond. Again I have been more than fair and patient with Mr. [redacted]. The jobs and material that we use are special order. I spent a very long time trying to use the materials that we already ordered on some other jobs so he did not have to pay for it. All of these things the company has absorbed. At this point we have done everything to satisfy Mr [redacted] and I am of the belief that nothing will make him happy. Our company builds over 120 buildings per year from Toledo bend to Baytown. Customer satisfaction is our main goal. Very rarely do we have a customer that is not happy although we exhaust all efforts to do so. If you have any questions feel free to contact the office. Thank you and God Bless!!
I met Mr. [redacted] at his home located at [redacted] drive, Bridge City. I spent approximately 2 hours discussing what Mr. [redacted] wanted to do. One week later I again met [redacted] at his home to make some changes and sign a contract. The date the contract was signed was...
7-9-14. Mr. [redacted] wife wrote a check for $12,870.00 as a down payment to cover the cost of materials ordered. Mr [redacted] was told at that time we were very busy and was 12 weeks out on our work. He said that was fine he was in no rush. On 9-3-14 a permit was pulled and paid for by myself to do said work. A crew was sent out to frame out a portion of slab that had to be poured and plummed prior to the main building being poured, a existing slab was removed at this time. We went back the following week to form for the main building, but was too wet to pour. Mr. [redacted] called very belligerent and cursing stating that he wanted to cancel contract. I explained that it was too wet for the trucks to get in to pour due to the rain. I rescheduled the pour for the following week. I asked [redacted] supervisor [redacted] to go take a look the day before and he said the concrete trucks could not get in due to the rain. I called [redacted] back to inform of [redacted]s decision. At this time he began cursing at me telling me his wife was on his back and wanted to cancel the contract again. To make a very long story short I refunded [redacted] $10,000.00. This means I actually lost $3000.00. I think this is more than fair and even feel he has taken advantage of my kindness. [redacted] agreed to the refund. On top of that, through absolutely no fault of our own we now are penalized with having a complaint with Revdex.com even though our contract specifically stated we are not liable for delays due to weather. As for as [redacted] not being able to reach me is far from the truth. I have been to his home on 5 occasions and made a special trip from Kirbyville to Bridge City to speak with [redacted]. I have spoke to said customer via phone from my office 7 times and calls are logged. Mr. [redacted] has been able to reach me and I have went out of my way to make him happy. To sum up this letter he was refunded his money. I spent $3000.00 of my money and got reported to Revdex.com for doing the right thing. If you have any further questions contact my office.
Thank you and God bless!!
[redacted]