Advanced Absorbent Technologies, Inc.

We want Ms*** to be as satisfied as possible with our brand, Alyne. We will be shipping her product next week as well as reimbursing her for the full dollar amount of the order. We dropped the ball. We are a staand discovered that some of our processes were lacking. We have corrected them. I will have my consumer representative contact Ms*** immediately and inform her that we will ship the product and fully reimburse her; we will copy you on the response

Dear Ms***,Your order of Alyne will ship next week and we will reimburse you for the full amount of this order by crediting the card used to order.We apologize for any inconvenience the delay in shipping our product and responding to your inquiry in a timely manner may have
caused. Sincerely,Alyne Customer Service

It is unfortunate that the customer was not completely satisfied with his purchase, but some points do need to be clarified. The customer was scheduled to come to our store to see the truck, and test drive it, in person. He opted to not do that. Extra time was taken to describe the truck...

accurately, and numerous pictures were sent to the customer, to the point that he was satisfied with his decision to eventually purchase the vehicle. He did decide to purchase the truck sight unseen but was never given, or was it implied, that there would be a warranty with this purchase. The customer knew that we sold this truck to him at cost to help him be able to purchase the truck to begin with. Our records do not indicate that he contacted us, before filing a complaint, about this particular mechanical issue. The truck in question was a high mile truck at the time of purchase, and did not have any paperwork as to the maintenance done to it before our dealership owned it. The customer was aware of this. Our staff, here at Frielings, went above and beyond answering questions, and taking calls from the customer throughout this whole process. We even reimbursed him at one point for an error during shipping that was not of our doing.  We issued him a check for the additional miles put onto the truck. Again, it is unfortunate that this customer is not fully satisfied with his purchase, it is possible that his expectations may have exceeded his budget in this case. Frieling’s does pride themselves in repeat business, and word of mouth sales. We are a number one volume dealer and have been awarded numerous accolades including: ·       Montana State University Business of the year ·       4 time recipient Rem’s excellence award ·       Riteway’s Top Gun award ·       3 time Walker’s Presidents award ·       Green leaf award ·       Maurer top 10 dealership award

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Caillie [redacted]