Advanced Air Care

Dear [redacted] ***, Our records show that you had requested a service for Dryer vent cleaning for $The cleaning consistent with the coupon included only one side to be cleanedThe dryer was cleaned as the tech has explained from the outside and it takes approximately 10-min to do soWe will be more than happy to return half of the total , $if that will resolve the issue We apologize for the inconvenience , Kind Regards, Nely S [redacted] ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I don't know who MrO [redacted] is that approved the work and no one asked to speak with my husband regarding this matterAlso I did not call for reports to get reimbursements, but to get proof of mold for our landlords to fixOur landlords had to send their own techs out to work on the mold and mildew problemThe invoice was blank when my husband signed it and as you can see on the invoice provided there is no place where the coupon information is providedAlso it is illegible and incorrectly states we have units they worked on and we only have oneWe are renting this place and would not authorize such an expensive serviceMy husband called our landlord while the tech was there and specifically told the tech to not remedy the mold and mildew per our landlordsAnd the system was cleaned per the coupon and a disinfectant sprayed in the base of the unit but not throughout the systemThe cc slip said $when my husband signed it and the tech or office cw added the extra in betweenWe did not authorize $ Regards, [redacted]

Dear *** [redacted] , We apologies for any inconvenience this matter may have caused you, at this time we do not service your area.The total amount you have paid is for the services provided in We do not charge for the warranty service included in the invoice Based on that information we will not be able to issue a credit .Sincerely ,Yolanda P***Advance Air Care###-###-####

*** *** *** had contracted our service threw a coupon
we had advertise for on Aug 18th,2014.The coupon was consist of
cleaning the Air Duct supply and return vents, as well as the dryer vent
class="MsoNormal">Upon inspection our crew discovered mildew and bacteria
growth in the Air Duct system, There for a sanitize treatment was offered that
will include the main lines (not part of the Coupon offer)The prices were
written on the invoice (please see invoice)
MrO*** who was present, requested for the additional services
to be performed the same day, he had Signed the invoice, authorizing the
initiation of the workThe customer also requested a Technician Report to be
sent to his land lords in order to receive reimbursementThis report was later
emailed to him
Our crew spend close to hours cleaning and brushing all
supply and return vents as well as sanitizing the entire systemUpon completion,
Mr Adkins had provided a *** card for
the payment of $713, signed the credit card slip, and the again the invoice a,
stating the job was performed to his complete satisfaction (please see
invoice)
*** *** *** had called our offices requested a
copy of the invoice and credit card slip (copies Of which were left at the customers
house) and made accusation in regards to the pricing, we had sent All documentation
to *** *** via emailThe office manager reassured *** *** her husband
was aware of the total amount he was paying, and the office manager requested
to talk with *** *** who was actually present during the service
If *** *** would had expressed dissatisfaction in
regards to service , we would have been more than happy to send another crew
back to redo any deficiencies in the service, the customer feels may had accrue
However this wasn’t the issue
All work was authorized at the time of service by *** ***
and no misrepresentation or fraud of any kind has taken place
We ask *** *** to retract her slanderous accusation immediately
as we have the attached supporting documents showing correct amount and
signatures
Sincerely,
*** ***

Helvetica, Geneva, Swiss, SunSans-Regular;"> Click to send customer text message reminder
Mr*** ,Our phone records indicate you had contacted us on April at 4:pm ,in order to set up the warranty appointment ,the customer service representative was Fendi(Please see attached file )The appointment was booked for April 19th between 9-11, our crew has completed the inspection associatedwith the warrantyThe $you had paid were for a treatment to your Air Duct System, and that treatment is backed upby a warrantyThe price you had paid does not include an air duct cleaning. We request you remove the complaint with the Revdex.com , since the claims you had maid are proven the be untrue.The warranty service was provided and you were able to talk to our customer service team as soon as you called.RespectfullyNely S***
First Name
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Best Contact #
Alternate Contact #
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E-mail
Heard Via?
Customer Notes (internal only)
Date
Notes
4/18/left a vm to confirm
4/6/customer would like a follow up
2/16/total creditcheck for 3/view all notes
With
Select Crew Crew Vouchers Charlie Bitsu Guy Construction Stand By Roofing Houston TX Miami FL Atlanta GA Richmond VA Seattle WA Dallas TX Sarino view
Service
Select Service Air Duct Cleaning
Carpet Cleaning
Dryer Vent
ADVANCED VC
AIR DUCTORS VC
ENVIROCARE VC
ECO-AIR CARE VC
VOUCHER
Estimate
Estimate Back
Warranty
UV Installation
Mold Testing
Water Damage Estimate
Mold Remediation
Water Damage Job
Groupon
LivingSocial
Upholstery
Redo
Roof Replacement
Interior Repairs
Exterior Repairs
Date
Select Appointment Date Sunday, April 19, 2015 Monday, April 20, 2015 Tuesday, April 21, 2015 Wednesday, April 22, 2015 Thursday, April 23, 2015 Friday, April 24, 2015 Saturday, April 25, 2015 Sunday, April 26, 2015 Monday, April 27, 2015 Tuesday, April 28, 2015 Wednesday, April 29, 2015 Thursday, April 30, 2015 Friday, May 1, 2015 Saturday, May 2, 2015 Sunday, May 3, 2015 Monday, May 4, 2015 Tuesday, May 5, 2015 Wednesday, May 6, 2015 Thursday, May 7, 2015 Friday, May 8, 2015 Saturday, May 9, 2015 Sunday, May 10, 2015 Monday, May 11, 2015 Tuesday, May 12, 2015 Wednesday, May 13, 2015 Thursday, May 14, 2015 Friday, May 15, 2015 Saturday, May 16, 2015 Sunday, May 17, 2015 Monday, May 18, 2015 Tuesday, May 19, 2015 Wednesday, May 20, 2015 Thursday, May 21, 2015 Friday, May 22, 2015 Saturday, May 23, 2015 Sunday, May 24, 2015 Monday, May 25, 2015 Tuesday, May 26, 2015 Wednesday, May 27, 2015 Thursday, May 28, 2015 Friday, May 29, 2015 Saturday, May 30, 2015 Sunday, May 31, 2015 Monday, June 1, 2015 Tuesday, June 2, 2015 Wednesday, June 3, 2015 Thursday, June 4, 2015 Friday, June 5, 2015 Saturday, June 6, 2015 Sunday, June 7, 2015 Monday, June 8, 2015 Tuesday, June 9, 2015 Wednesday, June 10, 2015 Thursday, June 11, 2015 Friday, June 12, 2015 Saturday, June 13, 2015 Sunday, June 14, 2015 Monday, June 15, 2015 Tuesday, June 16, 2015 Wednesday, June 17, 2015 Thursday, June 18, 2015 Friday, June 19, 2015 Saturday, June 20, 2015 Sunday, June 21, 2015 Monday, June 22, 2015 Tuesday, June 23, 2015 Wednesday, June 24, 2015 Thursday, June 25, 2015 Friday, June 26, 2015 Saturday, June 27, 2015 Sunday, June 28, 2015 Monday, June 29, 2015 Tuesday, June 30, 2015 Wednesday, July 1, 2015 Thursday, July 2, 2015 Friday, July 3, 2015 Saturday, July 4, 2015 Sunday, July 5, 2015 Monday, July 6, 2015 Tuesday, July 7, 2015 Wednesday, July 8, 2015 Thursday, July 9, 2015 Friday, July 10, 2015 Saturday, July 11, 2015 Sunday, July 12, 2015 Monday, July 13, 2015 Tuesday, July 14, 2015 Wednesday, July 15, 2015 Thursday, July 16, 2015 Friday, July 17, 2015 Saturday, July 18, 2015 Sunday, July 19, 2015 Monday, July 20, 2015 Tuesday, July 21, 2015 Wednesday, July 22, 2015 Thursday, July 23, 2015 Friday, July 24, 2015 Saturday, July 25, 2015 Sunday, July 26, 2015 Monday, July 27, 2015 Tuesday, July 28, 2015 Wednesday, July 29, 2015 Thursday, July 30, 2015 Friday, July 31, 2015 Saturday, August 1, 2015 Sunday, August 2, 2015 Monday, August 3, 2015 Tuesday, August 4, 2015 Wednesday, August 5, 2015 Thursday, August 6, 2015 Friday, August 7, 2015 Saturday, August 8, 2015 Sunday, August 9, 2015 Monday, August 10, 2015 Tuesday, August 11, 2015 Wednesday, August 12, 2015 Thursday, August 13, 2015 Friday, August 14, 2015 Saturday, August 15, 2015 Sunday, August 16, 2015 Monday, August 17, 2015 Tuesday, August 18, 2015 Wednesday, August 19, 2015 Thursday, August 20, 2015 Friday, August 21, 2015 Saturday, August 22, 2015 Sunday, August 23, 2015 Monday, August 24, 2015 Tuesday, August 25, 2015 Wednesday, August 26, 2015 Thursday, August 27, 2015 Friday, August 28, 2015 Saturday, August 29, 2015 Sunday, August 30, 2015 Monday, August 31, 2015 Tuesday, September 1, 2015 Wednesday, September 2, 2015 Thursday, September 3, 2015 Friday, September 4, 2015 Saturday, September 5, 2015 Sunday, September 6, 2015 Monday, September 7, 2015 Tuesday, September 8, 2015 Wednesday, September 9, 2015 Thursday, September 10, 2015 Friday, September 11, 2015 Saturday, September 12, 2015 Sunday, September 13, 2015 Monday, September 14, 2015 Tuesday, September 15, 2015 Wednesday, September 16, 2015 Thursday, September 17, 2015 Friday, September 18, 2015 Saturday, September 19, 2015 Sunday, September 20, 2015 Monday, September 21, 2015 Tuesday, September 22, 2015 Wednesday, September 23, 2015 Thursday, September 24, 2015 Friday, September 25, 2015 Saturday, September 26, 2015 Sunday, September 27, 2015 Monday, September 28, 2015 Tuesday, September 29, 2015 Wednesday, September 30, 2015 Thursday, October 1, 2015 Friday, October 2, 2015 Saturday, October 3, 2015 Sunday, October 4, 2015 Monday, October 5, 2015 Tuesday, October 6, 2015 Wednesday, October 7, 2015 Thursday, October 8, 2015 Friday, October 9, 2015 Saturday, October 10, 2015 Sunday, October 11, 2015 Monday, October 12, 2015 Tuesday, October 13, 2015 Wednesday, October 14, 2015 Thursday, October 15, 2015 Friday, October 16, 2015
Time
Select Appointment Time 8:00am 10:00am 12:00pm 2:00pm 4:00pm
Status
Scheduled Confirmed Complete No Show Tech Late Not Preformed To Reschedule Online Schedule
Cost
Tip Via Visa MC Cash Check Combination Voucher
Coupon
Special Instructions from/for customer
Appointment Notes (internal only)
Send cancel e-mail to customer
Created By
Fendi on 4/6/at 4:42pm
Last Update
Guy on 4/19/at 7:58am
This Update
Nelly

*** ***,
You have no evidence to support your claim*** *** was present and signed all documents for the work performed , he also never contacts us not even once with any claims or concerns,and he was the one who thanked our crew upon completion of the work
If you don't remove your accusations ,we will be forced to take legal steps towards this matterSincerely,
Nely

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
This is *** *** and I only authorized $That in between was not there when I signed the credit card slipThe proof we have is the invoice that does not show the coupon and incorrectly states we have units you worked on, as well as the email communication asking you for the quote for fixing the problem for us to provide to our landlordsThese are not accusations and we will not remove our complaint.
Regards,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: we were specifically told by the technician who came and performed the work that we were covered under a warranty, and he specified that on the invoice, which we still haveWe did not pay over $for a one time service.
The lack of professionalism is mind-blowing
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Again, I never received this notice Why would I have paid so much money for an inspection? What I was told was that I was paying for years of duct cleaning service that would also make sure the sanitizer was working I have learned via a search that I am not alone in my complaint against this company This was a scam I was lied to What was done was not worth anything close to the amount I paid As I have also learned they didn't even use the right cleaning equipment And they advertise under different names There was no contact info on the invoice I had to demand the telephone number.Also they were unreachable by phoneI was also told that they would call me to schedule When they did not I tried to reach them with no success.*** ***

Dear [redacted],

size="2"> 
We apologies for any inconvenience  this matter may have caused you, at this time we do not service your area.
The total amount you have paid is for the services provided in 2013. We do not charge for the  warranty service included in the invoice . 
Based on that information we will not be able to issue a credit .
Sincerely ,
Yolanda P[redacted]
Advance Air Care
###-###-####

**. [redacted], 
We will be more than happy to schedule a technician to come out and reservice you and/or inspect you claims. Before scheduling this appointmment, I would just like to clarify that the techncian will not need to gain access to the unit in the attic  in order to clean the components that you had paid to have clean but he will return to ensure that the work you paid for is done satisfactory. 
Sincerely, 
[redacted]
Claims Manager
Advanced Air Care

Dear [redacted]We apologize our service wasn’t 100% satisfactory.Our records indicate that you contracted Advanced Air Care to perform your service purchased through [redacted] on December 12,2013. During the time of scheduling the appointment with the receptionist, you did not...

mention that you have two AC units in your household. On December 12, our technician showed up to your house with one helper. The technician performed an inspection and noted you have two AC units. The voucher that you purchased through [redacted] states, “ Unlimited supply ducts for one unit”. This was brought to your attention and stated on the contract that you signed and dated the invoice on the day of the service.Our technicians require the customer to sign the invoice before and after the work is performed to insure that the customer is knowledgeable of the service that will be performed and verify that the service was completed. If there are any concerns about the quality of the service, our customers are welcome to contact the office at any point during or after the service and we will fix any deficiencies immediately.The equipment used in your home is a HEPAfiltration, commercial vacuum unit. This unit is the professional's choice in today's air duct cleaning industry. There is no set time that it takes to clean a residence, a cleaning can take anywhere from 45 minutes to 3 hours + .In conclusion, Advanced Air Care will be more than happy to return to your house and correct any deficiencies in the service. Your desired settlement of a $535 refund cannot be approved at this time, before Inspecting your claims.Please respond back within three days of this letter if you would like accept our offer.Sincerely,

Dear [redacted], We apologies for any inconvenience  this matter may have caused you, at this time we do not service your area.The total amount you have paid is for the services provided in 2013. We do not charge for the  warranty service included in...

the invoice . Based on that information we will not be able to issue a credit .Sincerely ,Yolanda P[redacted]Advance Air Care###-###-####

Dear [redacted] ,
As we had previously discussed over the phone, we are unable to provide warranty for your dryer duct, the only time a warranty will be provided will be if 
a mold treatment was performed to your air duct system . Also I had requested from you...

 the recite in order to further review your case.
I truly apologize for the misunderstanding  regrading the  service provided.
Sincerely,
Nely S[redacted]
Advance Air Care

Dear [redacted],
We do not charge for a warranty,therefor you did  not paid for that .The warranty is simply provided once a threw out cleaning 
is performed . That information was given to several times over the phone and via email.
Sincerely ,
Nely S[redacted]
Advance Air Care

Click to send customer text message reminder           Mr. [redacted] ,Our phone records indicate you had contacted us  on April 6 at  4:42 pm ,in order to set up the warranty appointment ,the customer service...

representative was Fendi. (Please see attached file )The appointment was booked for April 19th between  9-11, our  crew has completed the inspection associatedwith the warranty. The $320 you had paid were for a treatment to your Air Duct System, and that treatment is backed upby a warranty. The price you had paid does not include an air duct cleaning. We request you remove the complaint with the Revdex.com , since the claims you had maid are proven the be untrue.The warranty service was provided and you were able to talk to our customer service team as soon as you called.RespectfullyNely S[redacted] First Name     view  Last Name   Address    City State  Zip Code Best Contact # Alternate Contact # Cell Phone E-mail Heard Via?    Customer Notes (internal only)DateNotes4/18/2015left a vm to confirm4/6/2015customer would like a follow up2/16/2014320 total 200 credit120 check for 3/1view all notesWith  Select Crew  Crew 1 Vouchers Charlie Bitsu Guy Construction Stand By Roofing Houston TX  Miami FL Atlanta GA Richmond VA Seattle WA Dallas TX Sarino       viewService  Select Service  Air Duct CleaningCarpet CleaningDryer VentADVANCED VCAIR DUCTORS VCENVIROCARE VCECO-AIR CARE VCVOUCHEREstimateEstimate BackWarrantyUV InstallationMold TestingWater Damage EstimateMold RemediationWater Damage JobGrouponLivingSocialUpholstery RedoRoof ReplacementInterior RepairsExterior Repairs Date  Select Appointment Date  Sunday, April 19, 2015 Monday, April 20, 2015 Tuesday, April 21, 2015 Wednesday, April 22, 2015 Thursday, April 23, 2015 Friday, April 24, 2015 Saturday, April 25, 2015 Sunday, April 26, 2015 Monday, April 27, 2015 Tuesday, April 28, 2015 Wednesday, April 29, 2015 Thursday, April 30, 2015 Friday, May 1, 2015 Saturday, May 2, 2015 Sunday, May 3, 2015 Monday, May 4, 2015 Tuesday, May 5, 2015 Wednesday, May 6, 2015 Thursday, May 7, 2015 Friday, May 8, 2015 Saturday, May 9, 2015 Sunday, May 10, 2015 Monday, May 11, 2015 Tuesday, May 12, 2015 Wednesday, May 13, 2015 Thursday, May 14, 2015 Friday, May 15, 2015 Saturday, May 16, 2015 Sunday, May 17, 2015 Monday, May 18, 2015 Tuesday, May 19, 2015 Wednesday, May 20, 2015 Thursday, May 21, 2015 Friday, May 22, 2015 Saturday, May 23, 2015 Sunday, May 24, 2015 Monday, May 25, 2015 Tuesday, May 26, 2015 Wednesday, May 27, 2015 Thursday, May 28, 2015 Friday, May 29, 2015 Saturday, May 30, 2015 Sunday, May 31, 2015 Monday, June 1, 2015 Tuesday, June 2, 2015 Wednesday, June 3, 2015 Thursday, June 4, 2015 Friday, June 5, 2015 Saturday, June 6, 2015 Sunday, June 7, 2015 Monday, June 8, 2015 Tuesday, June 9, 2015 Wednesday, June 10, 2015 Thursday, June 11, 2015 Friday, June 12, 2015 Saturday, June 13, 2015 Sunday, June 14, 2015 Monday, June 15, 2015 Tuesday, June 16, 2015 Wednesday, June 17, 2015 Thursday, June 18, 2015 Friday, June 19, 2015 Saturday, June 20, 2015 Sunday, June 21, 2015 Monday, June 22, 2015 Tuesday, June 23, 2015 Wednesday, June 24, 2015 Thursday, June 25, 2015 Friday, June 26, 2015 Saturday, June 27, 2015 Sunday, June 28, 2015 Monday, June 29, 2015 Tuesday, June 30, 2015 Wednesday, July 1, 2015 Thursday, July 2, 2015 Friday, July 3, 2015 Saturday, July 4, 2015 Sunday, July 5, 2015 Monday, July 6, 2015 Tuesday, July 7, 2015 Wednesday, July 8, 2015 Thursday, July 9, 2015 Friday, July 10, 2015 Saturday, July 11, 2015 Sunday, July 12, 2015 Monday, July 13, 2015 Tuesday, July 14, 2015 Wednesday, July 15, 2015 Thursday, July 16, 2015 Friday, July 17, 2015 Saturday, July 18, 2015 Sunday, July 19, 2015 Monday, July 20, 2015 Tuesday, July 21, 2015 Wednesday, July 22, 2015 Thursday, July 23, 2015 Friday, July 24, 2015 Saturday, July 25, 2015 Sunday, July 26, 2015 Monday, July 27, 2015 Tuesday, July 28, 2015 Wednesday, July 29, 2015 Thursday, July 30, 2015 Friday, July 31, 2015 Saturday, August 1, 2015 Sunday, August 2, 2015 Monday, August 3, 2015 Tuesday, August 4, 2015 Wednesday, August 5, 2015 Thursday, August 6, 2015 Friday, August 7, 2015 Saturday, August 8, 2015 Sunday, August 9, 2015 Monday, August 10, 2015 Tuesday, August 11, 2015 Wednesday, August 12, 2015 Thursday, August 13, 2015 Friday, August 14, 2015 Saturday, August 15, 2015 Sunday, August 16, 2015 Monday, August 17, 2015 Tuesday, August 18, 2015 Wednesday, August 19, 2015 Thursday, August 20, 2015 Friday, August 21, 2015 Saturday, August 22, 2015 Sunday, August 23, 2015 Monday, August 24, 2015 Tuesday, August 25, 2015 Wednesday, August 26, 2015 Thursday, August 27, 2015 Friday, August 28, 2015 Saturday, August 29, 2015 Sunday, August 30, 2015 Monday, August 31, 2015 Tuesday, September 1, 2015 Wednesday, September 2, 2015 Thursday, September 3, 2015 Friday, September 4, 2015 Saturday, September 5, 2015 Sunday, September 6, 2015 Monday, September 7, 2015 Tuesday, September 8, 2015 Wednesday, September 9, 2015 Thursday, September 10, 2015 Friday, September 11, 2015 Saturday, September 12, 2015 Sunday, September 13, 2015 Monday, September 14, 2015 Tuesday, September 15, 2015 Wednesday, September 16, 2015 Thursday, September 17, 2015 Friday, September 18, 2015 Saturday, September 19, 2015 Sunday, September 20, 2015 Monday, September 21, 2015 Tuesday, September 22, 2015 Wednesday, September 23, 2015 Thursday, September 24, 2015 Friday, September 25, 2015 Saturday, September 26, 2015 Sunday, September 27, 2015 Monday, September 28, 2015 Tuesday, September 29, 2015 Wednesday, September 30, 2015 Thursday, October 1, 2015 Friday, October 2, 2015 Saturday, October 3, 2015 Sunday, October 4, 2015 Monday, October 5, 2015 Tuesday, October 6, 2015 Wednesday, October 7, 2015 Thursday, October 8, 2015 Friday, October 9, 2015 Saturday, October 10, 2015 Sunday, October 11, 2015 Monday, October 12, 2015 Tuesday, October 13, 2015 Wednesday, October 14, 2015 Thursday, October 15, 2015 Friday, October 16, 2015  Time  Select Appointment Time  8:00am 10:00am 12:00pm 2:00pm 4:00pm  Status  Scheduled  Confirmed  Complete  No Show  Tech Late   Not Preformed  To Reschedule  Online Schedule  Cost  Tip   Via     Visa  MC  Cash  Check  Combination   Voucher  CouponSpecial Instructions from/for customerAppointment Notes (internal only)Send cancel e-mail to customer Created ByFendi on 4/6/2015 at 4:42pm  Last UpdateGuy on 4/19/2015 at 7:58am  This UpdateNelly

I telephoned advanced air care 3 weeks before I needed my appointment for carpet cleaning, as I was moving out of a house. I was scheduled for Memorial Day, which I found odd, but was assured they were open. I waited in the empty residence for 4 hours, but advanced air care never showed. I called them, but only received voice mail. I called the following day and was told not only were they closed on Memorial Day, but I wasn't even in their system at all. I asked to have a supervisor call me, which never happened. I called back again and asked for a supervisor, but I was denied.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:This correspondence started with my question to Sabrina on how was her company able to clean end to end duct work without going to the attic where the HVAC units reside. After months of back & forth, Sabrina you answered my question that your team never went to the HVAC units in my attic. So it is clear that the duct work was NOT cleaned end to end (from the units to outlets of the walls). Also, I agree with  you that I did not pay to get the HVAC units fan blades cleaned but that has nothing to do with cleaning the ducts that terminates (or start) at the units.So this what I propose, please send your team out again and have them clean the duct work from end to end. They can call me to set up a time. Once all the ducts are cleaned from end to end I will update Revdex.com to close this matter. Also, please advise the team to be professional and clean up after their job.
Regards,
[redacted]

Dear [redacted],
Our records show that you had requested a service for  Dryer vent cleaning for $44. The cleaning consistent with the coupon included only one side to be cleaned.
The dryer was cleaned as the tech has explained from the outside and it takes approximately...

10-15 min to do so.
We will be more than happy to return half of the total , $22 if that will resolve the issue .
We apologize for the inconvenience ,
Kind Regards,
Nely S[redacted]
###-###-####

Dear [redacted],We apologize for the inconvenience this matter has caused you. Our messages are retrieved every morning at the same time and it is unfortunate you could not leave a message at the time you called. The warranty on your receipt...

is not for a FREE cleaning each year for 3 years , but for a Free Inspection following  the  services performed back in 2015.You were not charged for the warranty ,rather for the Air Duct and Sanitize Cleaning, therefor we can not issue  a refund .We respect the fact you no longer wish to use our services, if you change your mind we will gladly send one of our techs to perform a free inspection in your home.Our email address is [redacted] , should you like to contact us directly and discuss a resolution for this matter.  Sincerely , Megan E[redacted]Claims Department Advanced Air