Advanced Aquacultural Technologies, Inc.

Mrs***, thank you for bringing this to our attention, having a bad experience at any of our stores is not part of what we strive for and much less getting a rude representative when you are trying to address I am contacting the District Manager to address your complaint and
he will be following up with you to assist in coming to a resolution with your complaint If you have any questions please feel free to reach out to me at *** or ***. *** *** Internal Auditor

Complaint: ***
I am rejecting this response because: I already went there I called the 1-to make a complaint spoke to a supervisor who said I will get a call from someone within hours so the general manager can go with me to the rent a tire of my choice and make sure the job is done right well that call never came so that's why I contacted Revdex.com because this is very bad customer service I paid lots of money for my rims and I deserve quality service I can barely drive my car I will not go back to Marbach or bandera I do not want more rims I just wanted my car shaking problem fixed that y'all caused that's it but instead I get no response for months
Regards,
*** *** ***

I apologize for the delay on this response Ms*** had called me regarding her situation on the refund and the call was forwarded to the District Manager who overseas that area From the response received from the District Manager, he had spoken to Ms*** and had the store
issue the refund of the $ The payment given of $was applied to the account as Ms***'s initial payment and not a deposit We do not take deposits unless a store has to special order merchandise, the deposit then is applied as the initial payments once the special ordered merchandise arrives.With the conversation had by the District Manager and Ms*** we show the situation as resolved if you have any questions please feel free to contact me at ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** ***
I did not receive new tires what is wrong with you people lying they just put weights on one of my tires the second time I was there I know he told me the location on Marbach put the wrong weights on the passenger side so he replaced them I have the same tires I got when I bought the rims on military so please stop with the lies I will not go back there I will not recommend anyone to go to any of yalls locations I want my car fixed by another company not Rent a tire thank you for your time I'm done

Ms. [redacted],  You and I have spoken regarding your situation.  In our conversation we left off that you would forward over copies of the signed documents you stated you had in order to address your situation and dealings with our store, as of today (9/15/17) I have not received what...

you and I discussed.  Please respond to the email follow up I sent with the information.

Ms. [redacted],   I was able to follow up with the District Manager and the Store Manager regarding Ms. [redacted].    I don’t know if the dates are mixed up on the complaint, but here is what I have from Ms. [redacted].    She submitted a complaint on Feb 9 2016 via email,  I...

received the email and phone call from Ms. [redacted] about her complaint, here is our response:    We received a complaint from Ms. [redacted] on Feb 9, 2016.  After the complaint was received it was forwarded to the District Manager and Store Manager to address.  I received a reply from the District Manager that he had spoken to Ms. [redacted] and was having her go out to another store location to address the shaking.   The store manager [redacted] from the other location did confirm that Ms. [redacted] did come into to the store the following business day and they addressed and resolved the shaking issue.  The Manager [redacted] informed me that he asked Ms. [redacted] if there was anything else they can assist her with and she replied “NO”.   If Ms. [redacted] is having another service issue we will be glad to assist in getting it resolved.   She can contact the Store location she got the last service and ask for [redacted] (Store Manager) at [redacted] or the District Manager [redacted]  at [redacted] and they will make sure she gets taken care of.       Thanks, [redacted]

Hello, Thank you for calling me about this complaint.  We are a rent to own company.  We deal with different vendors. Which means we really are based on the availability of their inventory.  If [redacted] was missing a ribbet for his wheels, that is a special part that we have to order...

from our vendor.  and if they tell us that is on back order unfortunately theres nothing we can do.  All though we do let our customers know about it.  Customer return the merchendise to us back on May 27, 2015.  On response what he said about being one day late on his payment.  Our company has no grace period, thefore every payment is due in the due date or before. Wich customer is notify of it at the time they are signing their conract.  And they are also aware that they can return at any time with no obligations as long as the merchendise is not damage. If you will need more information please email me and I will do my best to help you   Thank you   [redacted]

Ms. [redacted],   What was the date of the response?  I ask because I got this response from the District Manager on May 11, 2016:   Good afternoon [redacted],    Mrs. [redacted] was at store 53 on 5/9/2016 where her vehicle was serviced we placed hub rings on the wheels along with replacing all the tires. The manager of the store [redacted] also spoke to Mrs. [redacted] and asked if she had any problems for her to contact him. I called the number we have listed for her the home number is disconnected and I called the cell number and left a message. I will send an update when I speak to Mrs. [redacted]. Thank you, [redacted]     Mr. [redacted] has apparently reached out to her after the service and was awaiting a return call.  If there is anything else that needs addressing she can return the call from Mr. [redacted] from the message left for her.   Thanks, [redacted]