Advanced ATM Systems

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

As of 02/05/2016 initial funds placed in ATM by customer have already been deposited back to their business bank account. In fairness to us, we were in communication with customer since they first called our offices regarding this. It took us some time to figure out problem and we...

also understand it was frustrating for merchant as well, but we did let merchant know we would find out what issue was and correct it regardless of what the issue or cause was. We have done that, communicated that to merchant and let them know of procedures going forward to let them know how they can also monitor deposits more closely. We service over 1,000+ ATM locations and we want all of customers to be satisfied with our service. Our apologies to our customer for the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

As of 02/05/2016 initial funds placed in ATM by customer have already been deposited back to their business bank account. In fairness to us, we were in communication with customer since they first called our offices regarding this. It took us some time to figure out problem and we...

also understand it was frustrating for merchant as well, but we did let merchant know we would find out what issue was and correct it regardless of what the issue or cause was. We have done that, communicated that to merchant and let them know of procedures going forward to let them know how they can also monitor deposits more closely. We service over 1,000+ ATM locations and we want all of customers to be satisfied with our service. Our apologies to our customer for the inconvenience.