Advanced Auto Body, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did call back, in fact, I had to call back times Please see attached screenshot of my phone, I would love to subpoena your phone records to prove your lying but I just don't have the time! The first time I called back at 8:30, as you see, I waited minutes on hold After hanging up and calling back since I was on hold for so long, the person who I finally spoke to me (who wasn't very nice) said a technician will be out to my house at 4pm that day and then they never show up without a phone call or any communication back to me Also, please read here, I am not the only one they did this to *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] We were home on the scheduled service date all day There was no professionalism or customer service offered by the manager He does not want to take responsibility for the way he conducted the service call on 2/**/2016, he was inappropriate in every manner
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

As I previously stated "CUSTOMER HAD A SCHEDULED SERVICE CALL FOR 9/**/16, TECH CALLED CUSTOMER AT 8:AM TO CONFIRM THE SERVICE CALL, TECH LEFT MESSAGE ON CUSTOMER VOICEMAIL SINCE THE CUSTOMER DID NOT ANSWER THE PHONE WE GIVE OUR CUSTOMERS MINUTES TO CALL BACK TO CONFIRM A SERVICE CALL, CUSTOMER DID NOT CALL BACK DURING THAT TIME PERIOD AND HIS SERVICE CALL WAS CANCELLED."The customer has also contacted GE customer service, We are an independent contractor, the customer can also use GE technicians by contacting them at ***.If we can't verify that a customer is home and aware of the service call, we will not send a tech We call all of our customer between am - am with the time frame, all customers are made aware of the procedure at the time they originally book the service call. This customer did not book the service call directly thru my company, he contacted GE Consumer Service who placed the call on his behalf, they forward us an email with the customer information and date the call is scheduled The GE rep that placed the service call for him explained policy and procedure. We run approx40-service calls per day, we have to accommodate all of our customer, that is why follow this procedure. I don't know what type of settlement the customer is seeking since we did not provide him with any service or bill him for any service either?

The customer is a *** and a ***, his warranty company has replaced his air condtioner already because the parts for his unit are not available, he is trying to collect money for something that was already replaced...seriously????

CUSTOMER HAD A SCHEDULED SERVICE CALL FOR 9/**/16, TECH CALLED CUSTOMER AT 8:AM TO CONFIRM THE SERVICE CALL, TECH LEFT MESSAGE ON CUSTOMER VOICEMAIL SINCE THE CUSTOMER DID NOT ANSWER THE PHONE WE GIVE OUR CUSTOMERS MINUTES TO CALL BACK TO CONFIRM A SERVICE CALL, CUSTOMER DID NOT CALL
BACK DURING THAT TIME PERIOD AND HIS SERVICE CALL WAS CANCELLED. CUSTOMER HAS CALLED GE BACK AND HAS RESCHEDULED A SERVICE CALL FOR 9/**/16, IT IS THE SAME PROCEDURE....WE CALL ALL OF OUR CUSTOMERS BETWEEN AM - AM TO CONFIRM THE SERICE CALL AND TO PROVIDE THE CUSTOMERS WITH THE TIMEFRAME THAT THE TECH WILL ARRIVE...THE CUSTOMER IS MORE THAN WELCOME TO FIND A DIFFERENT SERVICE PROVIDER TO REPAIR HIS UNIT...SINCE WE HAVE NOT BEEN TO THE CUSTOMER YET OR HAVE EVER PROVIDED HIM SERVICE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The  statement made by the business is false.  The technician never came to our apartment.  My brother spoke with them on 2/**/2016 and was told that they didn't have an apartment number for our residence.  The conversation the business spoke of that took place on 2/**/201 I was continuously told that they would not do anything until the technician arrived to work that day they could ask him what happen.  I asked Ricky the "Manager" shouldn't he send out some one that Monday since his tech was a no show and I was told that it wasn't his problem to which I informed him that he was not providing any sort of customer Service and I would contacted  Revdex.com to make them aware of how he handles customers.  He replied go ahead and that we had nothing else to talk about.  When I called a couple of minutes later to get his name he said why are you calling me back weren't you going to call Revdex.com.  I was never offered another appointment and never told to call Samsung.  I reached out to Samsung to tell them of the experience I have had with this business.  I researched there ratings on various sites and I am not the first consumer they have done this to and will definitely not be the last.  They do not have the right to talk down to people then change the story around in their favor. If only I looked on [redacted] before I agreed to have Samsung pass my business to them I would have saved so much time.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

If the customer feels she was spoken to in an inappropriate manner....we apologize as this was not our intention.

Customer had a scheduled service call for Friday 2/**/2016, technician called customer that morning to confirm service call, tech informed customer that he would arrive between 12:30 - 3:30 that afternoon.Technician arrived at customers apartment at 3:26pm, customer was not home for...

scheduled/confirmed service call.Customer called Monday morning 2/**/2016 and demanded that we send another tech back to her home that day, we informed the customer that we were booked for Monday and that we would have to set up another service call for later in the week.  Customer refused, she that became extremely nasty and rude with the office staff.  We suggested that the customer contact Samsung @ [redacted] to reschedule another service call with a different service provider.  This was a warranty service call thru the mfr, customer was not being billed for the service.

We spoke with the customer on 3/**/16, we gave the customer the repair estimate of 420.11 + tax to repair her microwave oven, the customer asked how much a new microwave would cost (we do not sell, service only), I did a quick [redacted] search and found it for approx 600.00.  The customer stated...

that it may pay to purchase a new unit, she stated that she would check with her landlord to see which route they would take.We explained to the customer that if she could not commit to the repair that we would cancel the part order from Sharp, since these were special order parts once they were shipped they could not be returned.If the customer the would like her microwave returned UNREPAIRED we would be more than happy to return it her on Tuesday 3/**/16.If she decides to repair the unit, we will reorder the parts from Sharp, it should take approx 7 days to receive both parts.The customer did not pay the service call charge of 95.00 at the time of the initial service call, as a one time courtesy, if the customer decides not to repair the unit we will waive the 95.00 charge and DROP OFF the unit to her home.