Advanced Auto Body

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did call back, in fact, I had to call back times Please see attached screenshot of my phone, I would love to subpoena your phone records to prove your lying but I just don't have the time! The first time I called back at 8:30, as you see, I waited minutes on hold After hanging up and calling back since I was on hold for so long, the person who I finally spoke to me (who wasn't very nice) said a technician will be out to my house at 4pm that day and then they never show up without a phone call or any communication back to me Also, please read here, I am not the only one they did this to [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

CUSTOMER HAD A SCHEDULED SERVICE CALL FOR 916, TECH CALLED CUSTOMER AT 8:AM TO CONFIRM THE SERVICE CALL, TECH LEFT MESSAGE ON CUSTOMER VOICEMAIL SINCE THE CUSTOMER DID NOT ANSWER THE PHONE WE GIVE OUR CUSTOMERS MINUTES TO CALL BACK TO CONFIRM A SERVICE CALL, CUSTOMER DID NOT CALL BACK DURING THAT TIME PERIOD AND HIS SERVICE CALL WAS CANCELLEDCUSTOMER HAS CALLED GE BACK AND HAS RESCHEDULED A SERVICE CALL FOR 916, IT IS THE SAME PROCEDURE....WE CALL ALL OF OUR CUSTOMERS BETWEEN AM - AM TO CONFIRM THE SERICE CALL AND TO PROVIDE THE CUSTOMERS WITH THE TIMEFRAME THAT THE TECH WILL ARRIVE...THE CUSTOMER IS MORE THAN WELCOME TO FIND A DIFFERENT SERVICE PROVIDER TO REPAIR HIS UNIT...SINCE WE HAVE NOT BEEN TO THE CUSTOMER YET OR HAVE EVER PROVIDED HIM SERVICE

If the customer feels she was spoken to in an inappropriate manner....we apologize as this was not our intention

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The statement made by the business is false The technician never came to our apartment My brother spoke with them on and was told that they didn't have an apartment number for our residence The conversation the business spoke of that took place on I was continuously told that they would not do anything until the technician arrived to work that day they could ask him what happen I asked Ricky the "Manager" shouldn't he send out some one that Monday since his tech was a no show and I was told that it wasn't his problem to which I informed him that he was not providing any sort of customer Service and I would contacted Revdex.com to make them aware of how he handles customers He replied go ahead and that we had nothing else to talk about When I called a couple of minutes later to get his name he said why are you calling me back weren't you going to call Revdex.com I was never offered another appointment and never told to call Samsung I reached out to Samsung to tell them of the experience I have had with this business I researched there ratings on various sites and I am not the first consumer they have done this to and will definitely not be the last They do not have the right to talk down to people then change the story around in their favorIf only I looked on [redacted] before I agreed to have Samsung pass my business to them I would have saved so much time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We spoke with the customer on 316, we gave the customer the repair estimate of + tax to repair her microwave oven, the customer asked how much a new microwave would cost (we do not sell, service only), I did a quick [redacted] search and found it for approx The customer stated that it may pay to purchase a new unit, she stated that she would check with her landlord to see which route they would take.We explained to the customer that if she could not commit to the repair that we would cancel the part order from Sharp, since these were special order parts once they were shipped they could not be returned.If the customer the would like her microwave returned UNREPAIRED we would be more than happy to return it her on Tuesday 316.If she decides to repair the unit, we will reorder the parts from Sharp, it should take approx days to receive both parts.The customer did not pay the service call charge of at the time of the initial service call, as a one time courtesy, if the customer decides not to repair the unit we will waive the charge and DROP OFF the unit to her home

After review of the file, Mrs*** signed a repair order allowing us to work on her vehicleWe have certain Insurance procedures that need to be followed, we are instructed to write only what is visual, then after tear down we are able to add what is additionalIn this case we found
additional damage to the bumper and suspensionDuring this process Mrs*** called and wanted to take to another facilityWe advised the owner that we had advanced charges which includes tear down charges and a tow bill.We called the Insurance company to find out if they would cover the tow bill and tear down charges, which is part of the repair process, they advised us that they would only cover the tow bill, not the tear down charges because the insured ( Mrs***) decided to take it to another facilityIn most cases the insurance does cover advanced charges because it is part of the repair process.In closing if Mrs *** is not able to recover her advanced charges of dollars from her insurance company, we would take care of her reimbursement of the advanced charges for any inconvenience she may have encountered.Advanced AutoBody

The vehicle was left here to change running board, the vehicle was brought around and the sunroof was open on the corner, we spoke with the owner and insurance company to bring back in to see if somehow the sunroof was related to the loss, We were able to get the Insurance Company to allow us to
take to the *** Dealer to see if the Sunroof was RelatedThe Dealership did check the sunroof and decided the sunroof was not related to the loss, While doing this the Dealer was able to at least get the sunroof closed again, upon delivery we provided a receipt to the owner with all documentation provided from the dealership

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: while being serviced, someone who works with advanced auto body opened my sunroof and it is not closing back properly. There is a gap in one corner, where the sunroof does not sit flush. The gap is significant enough to allow air and water through. Advanced claims that their technicians didn't touch the sunroof. When the vehicle was pulled around for me to pickup, it had the windows down and sunroof vented open. Advanced is denying any responsibility, saying that it "must have popped open while I was sitting in it...or when I started the vehicle". Obviously that is an absurd statement.Desired Settlement: I would like advanced to take responsibility for compounding the problem with my sunroof. They can at the very least get it closed again.

Business

Response:

The vehicle was left here to change running board, the vehicle was brought around and the sunroof was open on the corner, we spoke with the owner and insurance company to bring back in to see if somehow the sunroof was related to the loss, We were able to get the Insurance Company to allow us to take to the [redacted] Dealer to see if the Sunroof was Related. The Dealership did check the sunroof and decided the sunroof was not related to the loss, While doing this the Dealer was able to at least get the sunroof closed again, upon delivery we provided a receipt to the owner with all documentation provided from the dealership.

I took my car to Advanced Auto Body for repairs. I had used them in 2003 and had a great experience with them. The car was fixed and looked really good. I had a little of a hassle to pick it up on the day they promised, plus I didn't receive a call the previous Friday letting me know how things were going. My estimator was out. He did call me on the following Monday and gave me a time, asked if that was for sure and he wasn't sure. As I had a rental to return also. Told him I had other things to do in Modesto and needed a time plus I didn't want to drive an hour down and back if it wasn't ready. After several phone calls I was promised a time to pick it up. I arrived a few minutes after the car was to be done only to the fact that the hatch back wouldn't open. The part that was replaced, my estimator took it to the back and came back in a few minutes with the hatch working. They do very good work but I think they should be sure the vechile will be done when promised instead of waiting over half of the day to find out if you can pick up the vechile and do your other things.

Review: I took my car to Advanced Auto Body to have my car repaired due to being involved in a car accident.The estimater [redacted] was in charge of doing the estimate on my car.He did do one estimate for the body damage to my car.I told him I wanted a new bumper .The suspension needed to be fixed also.He refused to give me a new bumper.He said im gonna repair it.I said we have a problem.My insurance said to give me a new one.He said No.On January 8,2016 I was done.I refuse to do business with someone who didnt give me what I want.So I decided to take my car else where.I went to Advanced Auto Body on Jan 8,2016 to have my car towed to another shop.I went to the front desk.I spoke to Theresa she was very helpful.Then all of a sudden [redacted] comes up to the counter yelling ""You Owe Me $300 for the tow."He was very upset and demanding me to pay him.I said im not gonna give you 300 my insurance already took care of that.I was in shock .He was very unprofessional.They called my insurance which paid the 300 I had to pay 133.00 for a tear down fee.We the tow truck guy arrived.My car front bumper was taken off and I placed on the ground.The front grill was missing.I brought my car in with everything intact.I was very upset.I asked them to put my bumper and front grill back on .They refused.Theresa said we will have to charge you for that.I told them this is how you treat your customers!.I will never do business with Advanced Auto Body.Desired Settlement: I would like to be compensated for the fees I paid out of pocket.And for being harrased.

Business

Response:

After review of the file, Mrs. [redacted] signed a repair order allowing us to work on her vehicle. We have certain Insurance procedures that need to be followed, we are instructed to write only what is visual, then after tear down we are able to add what is additional. In this case we found additional damage to the bumper and suspension. During this process Mrs. [redacted] called and wanted to take to another facility. We advised the owner that we had advanced charges which includes tear down charges and a tow bill.We called the Insurance company to find out if they would cover the tow bill and tear down charges, which is part of the normal repair process, they advised us that they would only cover the tow bill, not the tear down charges because the insured ( Mrs. [redacted]) decided to take it to another facility. In most cases the insurance does cover advanced charges because it is part of the repair process.In closing if Mrs [redacted] is not able to recover her advanced charges of 133.00 dollars from her insurance company, we would take care of her reimbursement of the advanced charges for any inconvenience she may have encountered.Advanced AutoBody

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.