Advanced Auto Service & Tire Centers

On October 21st of this year Mr.  [redacted] was escorted into our shop where our service manager pointed out the damage to the pitman arm and idler arm as well as demonstrating the looseness of the front end of his vehicle. He was also shown the condition of his tireswhich where bald with...

the inner cords showing through the rubber.  We issued a written quote at that time.  On Mr. [redacted] previous visit on August 8th 2013 he had new tires with 12/32nds of tread on his vehicle and had 192,955 miles at that time. During that inspection it was discovered that these same components were beginning to fail and Mr. [redacted] was made aware of this.  At his most recent visit his vehicle had 203,740 miles, a difference of only 10,785 miles and these tires had cords showing on the inside edge. This edge wear demonstrates the extreme condition of Mr. [redacted] front end problem.  Since receiving this complaint I have called and spoken with [redacted] at the [redacted] in [redacted] Valley as well as an unidentified person at [redacted]. [redacted] at [redacted] confirmed that Mr. [redacted] had come to their shop on the 27th of October for a free inspection. She explained that during that inspection they did not lift the front end nor did they check for loose components. This she confirmed from their file notes. They did however recommend 2 new tires and an alignment based on bad inside tire wear only. They also performed a flat repair at that time. The representative from [redacted] would not look up the customers file but did state that they usually inspect the car but could not be certain in every instance.  Our store policy is to show every customer their failing parts and explain the causes of these failures as well as any possible repairs available.  As far as the other customers Mr. [redacted] mentioned in his complaint one of them has never been to our shop and the other one has been here one time for an oil change several years ago.   I would invite Mr. [redacted] to return to our shop so we can re-inspect his vehicle and show him the failing components once again.  If he is interested in making an appointment he can feel free to call me directly [redacted]Store ManagerAdvanced Auto Service and Tire Centers

Dear B[redacted], Again, I’m sorry you were not satisfied with your visit.   To reiterate our position, with your original A/C service back in September of 2015, we found that your compressor, expansion valve, and receiver drier needed replacing.  These are the items that are covered under your Fixed Forever Warranty.  Unfortunately over time (specifically the 17 months since your air conditioning system was repaired), additional components failed.   This is what happened with your 18 year old evaporator core.    In regard to the cracked dash I will again tell you that we are not responsible. The leak check is done with a tool that sniffs for leaks. See attached photo.  The bendable end of the tool is inserted into an opening in the firewall from under the hood of your vehicle.  Our technician did not go inside the cab area of your vehicle.  Again, we noticed a new windshield was installed, which if the dash wasn’t already cracked considering it’s an 18 year old Dodge Ram 1500 truck, we’re guessing that that service may have had something to do with the crack.   It could also just be that the dashboard of your 1999 Dodge Ram 1500 is prone to cracking.  Here is a link discussing the problem:   [redacted]   Again, we still want to do what we can to help which is why we’d like to restate our offer of doing the repair at 50% off with no charge for the refrigerant.  If you would prefer that some other service company provide the repair, we will refund our cost of the a/c evacuation and recharge at $109.   Please call me if you would like us to help. Sincerely, Mgr. Mark C[redacted]###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I consider the case closed.

Regards,

Alma School Chandler AZ location:
My partner and I have used your service for a couple of years now. After repairing the brakes on my Kia several times with poor results I brought my car to Advanced. I got a coupon in the mail. Not only did Big [redacted] honor my coupon he matched the price I had been getting from Brake Masters for several years. When I drove my Kia after the repairs the brakes honestly felt new! I brought my Corolla in and it was made ready for sell so we could get our new Camry. Again, [redacted] helped me do the necessary things to make the car safe for the new owner but also kept the price down with an extremely competitive cost knowing we were simply selling the car. My brother in law still owns it and the brakes and belts and battery etc are perfect. When I purchased my Corvette last year I was nervous about finding the right mechanic for it. I was told to look for a specialist. Once again, I called [redacted] and asked if they wanted a shot at it. After a few miles I noticed a clicking and popping noise. After reading a dozen forums it was still a mystery. The original Dealership, Auto Nation, said it was normal! lol Yea, right. Anyway [redacted] asked if he could take a look at it and not only did they find the problem right away but repaired it quickly and it was all covered under my extended warranty. It drove so nice afterwards it was utterly amazing. Makes me wonder how long the previous owner had lived with the sloppy steering being told it was normal by a Chevrolet dealership! Unbelievable. Today I take all my business there. They don't argue when I want a dirt cheap tire and are totally honest when they think I'm cutting corners. The skill and professionalism in the repairs are matched by awesome and sincere customer service. If there prices are ever a little higher than I'm used to I remind myself you get what you pay for. They are honest, fair and genuinely concerned for whats best for my car, my safety and my pocket book! I would and DO recommend them every chance I get.

Recently Advanced Auto serviced, and conducted a Radiator hose repair, on our 2004 Hyndai Accent. On March 2nd 2015. Prior to this repair Advanced replaced an alternator, around April 5. The alternator was replaced three times. Failure to test the repair, afterwards led to the infamous excite wire needing replaced. Furthermore, a second attempt resulted in the return wire not being properly installed. This resulted in multiple trips, events, and involvement of an outside qualified auto technician. When given a chance to repair a leaking thermostat and radiator hose, Advanced damaged the Ignition coil wiring directly above the radiator hoses which were replaced. This resulted in multiple hours spent diagnosing and repairing damage done by a careless technician employed by Advanced Auto. The service is OK, the ability to perform repairs is deplorable. More training is needed for employees of this Advanced Auto location.

This shop was very helpful and persistent in getting my Cadillac repaired, they went out of their way to get my car fixed the service staff had to buy an special tool to fix my car problem. I appreciate their service very much, as this was first time more than an oil change was done.

After reviewing [redacted]'s complaint and investigating the situation we decided to reimburse him the cost of the diagnostic service.    In addition we are sending [redacted] a gift certificate to allow him to use us again at any location so he can experience the great service we have been...

known for as part of our culture for 26 years![redacted] accepted our offer stated he was satisfied and we are considering the complaint closed as soon as he receives his reimbursement.
Thanks for your help in this matter.
 

Given Mr. [redacted]’s previous service history with our company and past complaints about damage, I...

took personal control of this job even though my Service Manager Alvin A[redacted] was the main point of contact.  The mounting and balancing equipment we use is new state of the art equipment and is designed to protect the wheel from damage. Mr. [redacted] doesn’t describe the part of the wheel that was scratched in his complaint. For the record it was the center spoke area. The mounting machine has no contact point in that area.  The contact points are all on the outer rim of the wheel on the back of the wheel..  Leaning a mounted tire and wheel against anything would also never produce the damage he was describing.  Finally, I personally checked the tires and wheels with Mr. [redacted] and pointed out damage to the wheel that the after-market, 3rd party, wheel refurbisher did not disclose to Mr. [redacted] (wheel bend at the bead area).  It was at this time Mr. [redacted] expressed to me that he was going to seek replacement from the wheel refurbisher. The valve stems caps were on the rims at this point.  As an act of good faith, we will reimburse Mr. [redacted] the $10 for new chrome valve stem caps even though they were on the wheels when the vehicle left. We are unwilling to admit fault with the wheel damage and wish him the best when looking for a new automotive service center.  
Sincerely,
Jonathan L[redacted]

On 4-22-2013 Mr. [redacted] brought his 06 Hyundai Santa fe to the shop to have us find a noise that " no one can find". After a long inspection (at no charge) it was determined that the noise was coming from inside the gas tank. Mr. [redacted] stated that the dealer had just done...

work to the fuel pump, and he was going back to them to "have a very heated discussion with them" On 4-29-2013 Mr. [redacted] returned to the shop, this time for an oil change (with his oil), and for us to try to find yet another noise. The new noise was a faint clicking in the rear when shifting the automatic transmission from D to R. The noise was not heard at that time. During the hunt for the noise, we did note that the motor mounts had excessive movement, and an estimate was issued to replace all 4 mounts. On 5-04-2013 Mr. [redacted] brought the 06 Hyundai Santa fe back to the shop to have the motor mounts replaced. Before the work was started, we heard, and found the noise in the rear differential. It was obvious at that time that the motor mounts were not the solution for the noise that was now heard. We agreed not to replace them, and suggested that the vehicle be returned to the dealer for warranty consideration. Mr. [redacted] said he will never go back based on the fuel pump issues that are worse now than before. With that, we referred him to Certified Transmission to work on the rear differential noise. To address Mr. [redacted]'s first complaint. We apologize for his time that he had to drive down to the shop. I do feel that we did the right thing by not replacing the motor mounts, and referring him to the dealer for warranty consideration. If we were trying to be "fraudulent" we would have suggested further work after the motor mounts we replaced. The only charge ever paid by Mr. [redacted] was for $18.49 Inv.#[redacted] On 9-2-2014 Mrs. [redacted] brought her 05 Hyundai Elantra back to the shop to have some repairs done that were estimated in July of this year. She also asked us to find out why the car was vibrating when stopped at a light. After the authorized repairs were done, and test drive was completed, and the symptom was found.  Under hood inspection showed that the motor mounts were sagging, and the motor had excessive movement. At that time an estimate was issued for all 4 motor mounts. Mrs. [redacted] took the estimate, and stated she would call back to let us know when she could do the needed repairs.  On 9-8-2014 Mrs. [redacted] brought the 05 Elantra back to the shop to do the motor mount estimate, but only wanted to do the 2 torque motor mounts, as they were causing the motor movement. Again we discussed the importance of doing all the motor mounts at one time, and that the other 2 will need to be done in the near future. At that time, Mr. [redacted] requested the return of the old motor mounts, and the couple left the car for the duration of the repairs. When Mrs. [redacted] picked up the car, it was again expressed to her that the car will need the other motor mounts, and that the two mounts that were removed, were not broken, only sagging, and causing the motor to sit in the wrong position in the frame. Also causing excessive movement. At that time is was felt that she understood, and would be back for the other two, as moneys would allow. On 9-9-2014 Mr. [redacted] came into the shop with the two old motor mounts waving about in his hands, and shouting "you guys have a big problem!!!!!" He was yelling that" two other mechanics have told that there is nothing wrong with these motor mounts!!'' And you guys are just a bunch of rip off artists!! etc. After several attempts to get Mr. [redacted] to calm down, and listen to what was told to his wife. It was suggested to him that we simply put the old motor mounts back in the car, and offered a full refund. Mr. [redacted] refused to listen, and stormed off yelling about how much trouble we were going to be in. About an hour latter Mrs. [redacted] returned to the shop.  She expressed that the vibration was still there, and that her husband was not happy. We asked if she would please take us for a quick test drive, and allow us to put the car up in the air for a double check of the work performed. All work was done in completely, and professionally. We showed Mrs. [redacted] the function of all the motor mounts, she said she under stood that all the motor mounts would need to be replaced to cure the vibration. We also all agree that it would be in everyone's best interest that the work be performed at another shop, based on Mr. [redacted]'s actions. So, we asked Mrs. [redacted] if she would please recover the old motor mounts from her husband so we could reinstall them, and give her a full refund. She agreed, and quickly returned with the old motor mounts. We expedited the replacement of the old motor mounts, and sent Mrs. [redacted] off with a full refund in the interest of customer service. We apologize to the [redacted]s for their time in the matter! I hind sight, it always best to only offer complete repairs regardless of the customers financial situation. We always appreciate all of our customers, and would hate to say goodbye to anyone!! Based on our lack of communication with the [redacted]s we understand why they will not be returning to our shop in the future. As a full refund has been issued, at this time I feel this complaint should be closed.

Advanced Auto Service and Tire Center

I just came from getting my tires replaced. The job on the tires was fine. However I inquired about putting one of the used ones on the spare. I was told the mechanic checked to see what type of spare I had and where it was. I was also told there was an alignment check included free. I had recently had tires put on, I was upgrading, and the car was aligned and drove perfectly straight. I was told I didn't need to align but he checked. I was told that I had a "donut" spare and to do that I would have to buy a wheel. I declined.

Driving home the car felt fine, but there was a very slight pull to the right. When I got home I decided to check the spare. Opening the back I found stuff had to be moved to get to the floor, clearly nothing was moved so the mechanic hadn't checked as I was told. I was also told the spare was inside the back compartment. I removed everything and there was no floor compartment. I looked outside under the car and there was a holder hanging for the spare, with no tire and no wheel on it. Clearly the statements made about checking the spare and the type of spare and location made were incorrect, and lies. I now doubt alignment was checked. I don't like being lied to and it was unnecessary and inhibited the most important part of a business customer relationship... trust. Clearly they just slap everything together without real care for service or customer requests. I was also told by a senior employee if I drove out onto a nail I would not be covered, and would have to buy a new tire. Apparently there is no warranty or they will not honor one. I will not be returning to this auto repair and will seek service elsewhere.

I called this business to inquire about getting 2 front shocks and front brakes.I asked for a "ball park "figure understanding that it is hard to give quotes over the phone.The gentleman said. around 400 dollars.I set up an appointment for the next day,and after discussing the work with the service manager,I understood that if the rotors were bad and needed replacement there would be an extra charge.He said this would bring the total to around 650 dollars.I said go ahead and do the work.When all was said and done,I was told that I owed 987 dollars.Totally unacceptable,and after some arguing ,I settled for 716 dollars.They added services to the bill that I was unaware of and did not authorize.They will never get my business again,and I will do everything to discourage others from patronizing this business.

We truly regret the circumstances that created this inconvenience. It started as a credit card machine electronic error. In our efforts to resolve it with the processing company their representative made a human error adding to the problem. At this time we have refunded Ms....

[redacted] for the overcharges and have given her a $25 gift card for future service. Again we truly regret the inconvenience it created and sincerely apologize.

On October 21st of this year Mr.  [redacted] was escorted into our shop where our service manager pointed out the damage to the pitman arm and idler arm as well as demonstrating the looseness of the front end of his vehicle. He was also shown the condition of his tireswhich where bald...

with the inner cords showing through the rubber.  We issued a written quote at that time.  On Mr. [redacted] previous visit on August 8th 2013 he had new tires with 12/32nds of tread on his vehicle and had 192,955 miles at that time. During that inspection it was discovered that these same components were beginning to fail and Mr. [redacted] was made aware of this.  At his most recent visit his vehicle had 203,740 miles, a difference of only 10,785 miles and these tires had cords showing on the inside edge. This edge wear demonstrates the extreme condition of Mr. [redacted] front end problem.  Since receiving this complaint I have called and spoken with [redacted] at the [redacted] in [redacted] Valley as well as an unidentified person at [redacted]. [redacted] at [redacted] confirmed that Mr. [redacted] had come to their shop on the 27th of October for a free inspection. She explained that during that inspection they did not lift the front end nor did they check for loose components. This she confirmed from their file notes. They did however recommend 2 new tires and an alignment based on bad inside tire wear only. They also performed a flat repair at that time. The representative from [redacted] would not look up the customers file but did state that they usually inspect the car but could not be certain in every instance.  Our store policy is to show every customer their failing parts and explain the causes of these failures as well as any possible repairs available.  As far as the other customers Mr. [redacted] mentioned in his complaint one of them has never been to our shop and the other one has been here one time for an oil change several years ago.   I would invite Mr. [redacted] to return to our shop so we can re-inspect his vehicle and show him the failing components once again.  If he is interested in making an appointment he can feel free to call me directly [redacted]Store ManagerAdvanced Auto Service and Tire Centers

RIPOFF AUTO SERVICE

My wife wanted an oil change for her new (2 yr old) car. Advanced Auto on [redacted] told her that her car was required to have synthetic oil and the cost would be $64.99. I checked her previous dealer oil change records and they used conventional 5w30 oil. I checked her owner's manual and Nissan they also recommended conventional 5w30 oil. I called Advanced Auto and spoke to the Store Manager Jonathan L[redacted] and explained what I had learned. He refused to do an oil change using the recommended conventional oil. We had her oil changed later that day at a competitor for $19.99!

STAY AWAY FROM THIS AUTO SERVICE LOCATION. THEY TRY TO RIP OFF UNSUSPECTING WOMEN.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

First of all I don't want to get into a "raining" contest with Ad vanced Auto Service. will just state that the only time I raised my voice was when I walked out of the repair shop after telling the clerks that I had two mechanics state that the Motor Mounts were good and that I would ask my wife to have them replaced.

I do note that Advanced Auto Service was silent on their "miss" diagnosis on the return to [redacted] the front and rear Motor Mounts and the right window switch,  for the 2006 Hyundai Santa Fe.

I disagree with many points of their response, but rather that address each item , I will just say that I think Advanced  Auto Service  is incompetent and neither my wife or I will ever visit that business again.  And, we wil l never recommend them to anyone.

If you wish to close, this case, it's up to you.  I know you support  businesses more than complaints because that's where your revenue comes from.

Very truly yours,

This shop was very helpful and persistent in getting my Cadillac repaired, they went out of their way to get my car fixed the service staff had to buy an special tool to fix my car problem. I appreciate their service very much, as this was first time more than an oil change was done.

Alma School Chandler AZ location:
My partner and I have used your service for a couple of years now. After repairing the brakes on my Kia several times with poor results I brought my car to Advanced. I got a coupon in the mail. Not only did Big [redacted] honor my coupon he matched the price I had been getting from Brake Masters for several years. When I drove my Kia after the repairs the brakes honestly felt new! I brought my Corolla in and it was made ready for sell so we could get our new Camry. Again, [redacted] helped me do the necessary things to make the car safe for the new owner but also kept the price down with an extremely competitive cost knowing we were simply selling the car. My brother in law still owns it and the brakes and belts and battery etc are perfect. When I purchased my Corvette last year I was nervous about finding the right mechanic for it. I was told to look for a specialist. Once again, I called [redacted] and asked if they wanted a shot at it. After a few miles I noticed a clicking and popping noise. After reading a dozen forums it was still a mystery. The original Dealership, Auto Nation, said it was normal! lol Yea, right. Anyway [redacted] asked if he could take a look at it and not only did they find the problem right away but repaired it quickly and it was all covered under my extended warranty. It drove so nice afterwards it was utterly amazing. Makes me wonder how long the previous owner had lived with the sloppy steering being told it was normal by a Chevrolet dealership! Unbelievable. Today I take all my business there. They don't argue when I want a dirt cheap tire and are totally honest when they think I'm cutting corners. The skill and professionalism in the repairs are matched by awesome and sincere customer service. If there prices are ever a little higher than I'm used to I remind myself you get what you pay for. They are honest, fair and genuinely concerned for whats best for my car, my safety and my pocket book! I would and DO recommend them every chance I get.

I just came from getting my tires replaced. The job on the tires was fine. However I inquired about putting one of the used ones on the spare. I was told the mechanic checked to see what type of spare I had and where it was. I was also told there was an alignment check included free. I had recently had tires put on, I was upgrading, and the car was aligned and drove perfectly straight. I was told I didn't need to align but he checked. I was told that I had a "donut" spare and to do that I would have to buy a wheel. I declined.

Driving home the car felt fine, but there was a very slight pull to the right. When I got home I decided to check the spare. Opening the back I found stuff had to be moved to get to the floor, clearly nothing was moved so the mechanic hadn't checked as I was told. I was also told the spare was inside the back compartment. I removed everything and there was no floor compartment. I looked outside under the car and there was a holder hanging for the spare, with no tire and no wheel on it. Clearly the statements made about checking the spare and the type of spare and location made were incorrect, and lies. I now doubt alignment was checked. I don't like being lied to and it was unnecessary and inhibited the most important part of a business customer relationship... trust. Clearly they just slap everything together without real care for service or customer requests. I was also told by a senior employee if I drove out onto a nail I would not be covered, and would have to buy a new tire. Apparently there is no warranty or they will not honor one. I will not be returning to this auto repair and will seek service elsewhere.

Review: This complaint is against the Advanced Auto Service located at [redacted] I . I have two complaints. I didn't file a complaint the first time but a second incident has prompted me to file both: I. In late April, 2014 I reported a problem that was a clicking noise when I shifted gears. Advanced Auto Service said that it was faulty motor mounts that was causing the problem. They ordered new parts and also a switch for the right front window that wasn't working. When I reported to have the problem fixed, I reiterated what the problem was and was told that replacing the motor mounts would not fix the problem and the parts were being returned to the supplier. I was then referred to Certified Transmissions, Inc., in Prescott, AZ because now the problem was not within Advanced Auto Service's ability to fix. My complaint is why was I told that the problem was with motor mounts, the parts ordered, I was required to drive for an appointment to have the problem fixed, and then told by Advanced Auto Service the diagnosis was wrong, and the parts being returned? 2. The second complaint happened on September 8, 2014 involving my wife's 2005 Hyundai Elantra. My wife reported a problem with the engine idling rough when the vehicle was stopped. Advanced Auto Service told her that the problem was with the front motor mounts. She was told (and I was also, when I brought the matter up) that the faulty motor mounts was causing the engine to "rock" causing the idling problem. New motor mounts were ordered and installed on September 8, 2104. When arriving home, it was discovered that the idling problem was still there, if fact worse. Previously, I had asked for the replaced parts and received them. On September 9, 2014 I had two separate mechanics look at the replaced motor mounts and was told by both that they could see no problem with them. That same morning (Sept 9, 2014) I visited Advanced Auto Service and behind the counter were three people (known as Pauley, Jeremy, and Bobby). I asked who the mechanic was that performed the work and was told it was "Jim". This job cost over $250. After a heated discussion, I left, telling them that I was filing a complaint with the Revdex.com. After reporting home, my wife visited Advance Auto Service and they agreed to put the old motor mounts back into the vehicle and refund the amount paid. This was done today, September 9, 2014. My complaint is that Advanced Auto Service. in both cases, used the excuse that problems reported were "bad motor mounts" when this was not the problem. In both cases, motor mounts were ordered or replaced when it was not necessary and in one case (my wife), a charge of over $250 was made. This is a very poor business practice (almost fraudulent) and as far as I'm concerned, this business should not exist. Neither my wife nor I will ever use or recommend Advanced Auto Service.Desired Settlement: Please see above.

Business

Response:

On 4-22-2013 Mr. [redacted] brought his 06 Hyundai Santa fe to the shop to have us find a noise that " no one can find". After a long inspection (at no charge) it was determined that the noise was coming from inside the gas tank. Mr. [redacted] stated that the dealer had just done work to the fuel pump, and he was going back to them to "have a very heated discussion with them" On 4-29-2013 Mr. [redacted] returned to the shop, this time for an oil change (with his oil), and for us to try to find yet another noise. The new noise was a faint clicking in the rear when shifting the automatic transmission from D to R. The noise was not heard at that time. During the hunt for the noise, we did note that the motor mounts had excessive movement, and an estimate was issued to replace all 4 mounts. On 5-04-2013 Mr. [redacted] brought the 06 Hyundai Santa fe back to the shop to have the motor mounts replaced. Before the work was started, we heard, and found the noise in the rear differential. It was obvious at that time that the motor mounts were not the solution for the noise that was now heard. We agreed not to replace them, and suggested that the vehicle be returned to the dealer for warranty consideration. Mr. [redacted] said he will never go back based on the fuel pump issues that are worse now than before. With that, we referred him to Certified Transmission to work on the rear differential noise. To address Mr. [redacted]'s first complaint. We apologize for his time that he had to drive down to the shop. I do feel that we did the right thing by not replacing the motor mounts, and referring him to the dealer for warranty consideration. If we were trying to be "fraudulent" we would have suggested further work after the motor mounts we replaced. The only charge ever paid by Mr. [redacted] was for $18.49 Inv.#[redacted] On 9-2-2014 Mrs. [redacted] brought her 05 Hyundai Elantra back to the shop to have some repairs done that were estimated in July of this year. She also asked us to find out why the car was vibrating when stopped at a light. After the authorized repairs were done, and test drive was completed, and the symptom was found. Under hood inspection showed that the motor mounts were sagging, and the motor had excessive movement. At that time an estimate was issued for all 4 motor mounts. Mrs. [redacted] took the estimate, and stated she would call back to let us know when she could do the needed repairs. On 9-8-2014 Mrs. [redacted] brought the 05 Elantra back to the shop to do the motor mount estimate, but only wanted to do the 2 torque motor mounts, as they were causing the motor movement. Again we discussed the importance of doing all the motor mounts at one time, and that the other 2 will need to be done in the near future. At that time, Mr. [redacted] requested the return of the old motor mounts, and the couple left the car for the duration of the repairs. When Mrs. [redacted] picked up the car, it was again expressed to her that the car will need the other motor mounts, and that the two mounts that were removed, were not broken, only sagging, and causing the motor to sit in the wrong position in the frame. Also causing excessive movement. At that time is was felt that she understood, and would be back for the other two, as moneys would allow. On 9-9-2014 Mr. [redacted] came into the shop with the two old motor mounts waving about in his hands, and shouting "you guys have a big problem!!!!!" He was yelling that" two other mechanics have told that there is nothing wrong with these motor mounts!!'' And you guys are just a bunch of rip off artists!! etc. After several attempts to get Mr. [redacted] to calm down, and listen to what was told to his wife. It was suggested to him that we simply put the old motor mounts back in the car, and offered a full refund. Mr. [redacted] refused to listen, and stormed off yelling about how much trouble we were going to be in. About an hour latter Mrs. [redacted] returned to the shop. She expressed that the vibration was still there, and that her husband was not happy. We asked if she would please take us for a quick test drive, and allow us to put the car up in the air for a double check of the work performed. All work was done in completely, and professionally. We showed Mrs. [redacted] the function of all the motor mounts, she said she under stood that all the motor mounts would need to be replaced to cure the vibration. We also all agree that it would be in everyone's best interest that the work be performed at another shop, based on Mr. [redacted]'s actions. So, we asked Mrs. [redacted] if she would please recover the old motor mounts from her husband so we could reinstall them, and give her a full refund. She agreed, and quickly returned with the old motor mounts. We expedited the replacement of the old motor mounts, and sent Mrs. [redacted] off with a full refund in the interest of customer service. We apologize to the [redacted]s for their time in the matter! I hind sight, it always best to only offer complete repairs regardless of the customers financial situation. We always appreciate all of our customers, and would hate to say goodbye to anyone!! Based on our lack of communication with the [redacted]s we understand why they will not be returning to our shop in the future. As a full refund has been issued, at this time I feel this complaint should be closed.

Advanced Auto Service and Tire Center

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First of all I don't want to get into a "raining" contest with Ad vanced Auto Service. will just state that the only time I raised my voice was when I walked out of the repair shop after telling the clerks that I had two mechanics state that the Motor Mounts were good and that I would ask my wife to have them replaced.

I do note that Advanced Auto Service was silent on their "miss" diagnosis on the return to [redacted] the front and rear Motor Mounts and the right window switch, for the 2006 Hyundai Santa Fe.

I disagree with many points of their response, but rather that address each item , I will just say that I think Advanced Auto Service is incompetent and neither my wife or I will ever visit that business again. And, we wil l never recommend them to anyone.

If you wish to close, this case, it's up to you. I know you support businesses more than complaints because that's where your revenue comes from.

Very truly yours,

Review: I had taken my vehicle there many times for repairs and there was an issue, of a strange noise I took it there 3 times and each time they told me nothing was wrong the manager also heard the noise, finally the noise was getting loader and I dropped the vehicle off telling them that it has never had a tune up and to please do whatever they had to do to get rid of the noise underneath the vehicle because it was getting loader. After a total of $2033.65 of work I picked up my vehicle. approx 2 weeks later the vehicle stalled on the corner of Higley and Mckellips Rd two doors away from the Advanced where it was worked on. as a result of that the timing chain broke and the vehicles engine was then no good. They stated that I never told them the timing chain was never replaced, at the time of service the mileage was 124376, I was never asked about the timing chain. I at least wanted half my money back for them not fixing the problem. But they did tell me one of the workers wanted to give me $200.00 for the vehicle a 2000 Honda CRV for his son. So upset about this , they said I could leave the vehicle there until I decided on what I was going to do with it. I finally donated the vehicle to the Purple Heart Association. I feel as if I got the worse business ever, as being senior citizens in this time, I think I should have at least be reimbursed some of my money seeing I had the vehicle there three time before for the same noise, this had happened on 9-5-12 I really am not he kind of person to really complain but I don't want another person to be treated like I have been.Desired Settlement: I have original receipt for all the work done on the vehicle, and feel that my complaint, should be handles in a proper manner. I have waited a while before filing this claim but feel it needs to be done. thank you for your help.

Business

Response:

To whom it may concern,

First let me start by saying the work done was about a year ago and had nothing to do with

a timing belt breaking, The work performed was air condintioning, ( an AC KIt), cooling fans and

some fluid changes. The car was towed in by us at our expense 2 MONTHS LATER NOT TWO WEEKS.

Also there was over 2000 miles on the car since we did the work. As you know, the timing belt, not chain

as she refers to is not visible and has nothing to do with the repairs we did on the vehicle.

After we towed the vehicle to our shop, we verified that the timing belt broke and AS HER RECIEPT SAYS--" timing belt

broke and POSSIBLY damaged motor. No work done"

Thank you for the opportunity to respone to this complaint.

[redacted] Advanced Auto and Tire Service