Advanced Auto Tech

April 25, To whom it may concern;On March 31,2014, and at The customer's request, Advanced Auto Tech performed an emissions inspection on a *** *** *** with an odometer reading of 218,Our technician was given the keys, was able to drive the vehicle into the
inspection lane and preform the emissions inspectionThe vehicle failed the emissions inspection and the inspector was then able to drive the vehicle out of the inspection lane to park it.The customer became upset that his vehicle had failed the inspectionHe explained to us that another repair facility had just completed thousands of dollars in repairs, paid $for the inspection and left the shop.Minutes later he returned now stating that his *** *** will not startWe offered and proceeded to try to jump start the vehicle thinking that the battery might be discharged, However this was not the caseAfter unsuccessfully attempting to jump start the vehicle it was determined the vehicle had further electrical problem(s) preventing it from starting.At that point the customer became belligerent and told the service manager that because he has spent too much money on this car Advanced Auto Tech was going to diagnose and repair the vehicle at no chargeHe then threatened to call the Revdex.com if we did not complyThe service manager suggested that he take his vehicle to a repair shop that is more experienced repairing electrical problems on *** ***s.From that point forward, the customer called a tow service and had his vehicle towed from the facility.As requested we completed the inspection and the customer paid for services renderedAdvanced Auto Tech will not reimburse the customer for services rendered nor for towing expenses that he initiated because of his vehicle's no-start condition.Respectfully,

Review: I took the vehicle in for an emissions test & was told 2 leave the key and have a seat in the waiting room. The car was started and driven by a mechanic into a service bay, where the emissions test was performed and then driven out of the bay and parked. When I got 2 the vehicle and attempted 2 start it, the car would not start. The owner placed a battery charge test device on the battery which tested ok. I then asked the owner what they did 2 my vehicle 2 make it stop working? He claimed that I had either a battery issue or an alternator issue but did not offer to either jump the vehicle or do any other diagnostics 2 find the problem.Desired Settlement: I would like a refund on my emissions inspection and reimbursement for the cost of towing 2 another service provider (a total of $98).

Business

Response:

April 25, 2014To whom it may concern;On March 31,2014, and at The customer's request, Advanced Auto Tech performed an emissions inspection on a 2001 [redacted] with an odometer reading of 218,697. Our technician was given the keys, was able to drive the vehicle into the inspection lane and preform the emissions inspection. The vehicle failed the emissions inspection and the inspector was then able to drive the vehicle out of the inspection lane to park it.The customer became upset that his vehicle had failed the inspection. He explained to us that another repair facility had just completed thousands of dollars in repairs, paid $28.00 for the inspection and left the shop.Minutes later he returned now stating that his [redacted] will not start. We offered and proceeded to try to jump start the vehicle thinking that the battery might be discharged, However this was not the case. After unsuccessfully attempting to jump start the vehicle it was determined the vehicle had further electrical problem(s) preventing it from starting.At that point the customer became belligerent and told the service manager that because he has spent too much money on this car Advanced Auto Tech was going to diagnose and repair the vehicle at no charge. He then threatened to call the Revdex.com if we did not comply. The service manager suggested that he take his vehicle to a repair shop that is more experienced repairing electrical problems on [redacted]s.From that point forward, the customer called a tow service and had his vehicle towed from the facility.As requested we completed the inspection and the customer paid for services rendered. Advanced Auto Tech will not reimburse the customer for services rendered nor for towing expenses that he initiated because of his vehicle's no-start condition.Respectfully,