Advanced Auto

I'd like to start this response by saying that I'll break down the reply, piece by piece, given by a Mr [redacted] Note that my response will be highlighted in red and italicsPlease see below: AAMCO diagnosed the car to have a broken differential ringIt had three Teeth missingAAMCO ordered the part from the Honda DealerThe part was shipped from CaliforniaThat accounted for the time delayBuying after- market parts to rush jobs, like the customer suggests we should have done, only leads to opportunity for a less then quality job and early part failureAAMCO Stand’s for qualityThus the reason for using quality parts In no way did I suggest that the parts purchased should be some implied aftermarket partsI've had numerous Honda technicians explain to me that over a week is a bizarrely long time for a true, certified Honda part - which normally come within a 2-business daysEither way - the wait was not caused primarily by thisI'd like to point out a certain website: http://aamcowashingtonpa.com/ - the AAMCO's site in question clearly states that they have Saturday hoursHowever - this AAMCO's owner/manager(s) have decided that they don't need to work on the weekends, despite the etching on the glass door and website saying otherwiseI'm not from the town that the AAMCO is located in, and like most hard working Americans, I work 8-5pmOne of the PRIMARY reasons I even used this AAMCO was because the hours were hospitable to my schedule - as learned from their siteHere, I find out that they not only have no inclination to even come in to work on the Saturday they are scheduled, but make it a point to leave early during the week, and refuse to accommodate their customers, even within the guidelines of their own supposed business hours “The knock sensor was missing” exclaims the customerYes it was, AAMCO admitsThe customer only knew it was missing because AAMCO called and informed him of thatOur Mechanic inadvertently didn’t insert it properlyHe returned at 5:pm which is our closing time to have us insert the sensorWe waited for him to arrive and completed the repair with satisfaction, I might add, because that’s the only thing the he hasn’t complained aboutSo obviously what he brought the car in for repair functions Ah - I ONLY knew because, thank goodness, AAMCO told me my knock sensor was missingAgain - vital information here is that after my exorbitant wait on my absolutely pathetic service, I was not given any customer service towards the fact that I was using borrowed vehicles, while working and living an hour away - unable to come get my vehicle during the weekAgain - this WOULD NOT have been a problem if these dedicated mechanics actually managed to work when scheduled (Saturday) for even minutes so I could come get my car and pay in personNoInstead, I'm forced to pay over the phone for product I haven't even seen, because I can't get these people to even stay a little after work so I can leave early, get a ride, and meet them for a transactionSo here I am, putting my faith in these individuals, hoping my vehicle is as complete as any other person would I have the leave the keys in my car, and I picked it up in the evening after workUpon turning the car on, literally every service and emergency light was on, and the car was just filthySo filthy, that my hands were blackened with the grease and dirt left on my steering wheelThe car ran, so I took it to a friend's house in town (Washington PA) where we attempted to figure out what was wrongI tried calling the AAMCO, which was pointless because the employees were long gone After hours of looking up things online, checking the car all over - we were tired (againworking 8-with an hour commute) and went to bedThe next morning I had to go to work, and spent the majority of my day researching the symptoms and calling other mechanics for estimates and opinions, as well as calling the AAMCO againNo pick up - until finally at 9:I get a call with "heyuhis your check engine light on?" If memory would serve a Mr [redacted] correctly, I exclaimed "yes! I've been wondering what's going on!" I explained the symptoms and was told tosighyesbring the car backagain So I didSee below “The headlight wires broken, and my ABS is disabled.” These failuresAre coincidentalOur repairs had no connection with these problemsWhen he brought the car back for the installation of the knock sensor we quickly checked the other codes with our electronic scanner and said that More in depth diagnoses had to be done and that if he brought the car back We could check fbrtherNOT that we have “no clue.” Coincidental? Coincidental of what? Poor mechanic work? I've had two mechanics look at my car since then, fixing AAMCO's shoddy performance and terrible serviceThese lights WERE NOT on prior to coming to this AAMCOWhat kind of mechanic service just FORGETS to put vital parts of the car back on and call it "finished"? This alone is absolutely ridiculous Upon putting the sensor in and "clearing the codes" - I was given my keys and a "you're all done buddy!"except every light was STILL onThe very same lights that AAMCO triggeredI made it a point to show that nothing was fixed, which granted me quite the annoyed reaction and labored strut to my car as if I've done something wrong by exposing yet another oversightAfter about minutes of fussing with a Sndiagnostics scanner, and a mix of "I don't know what this is" and "Every time I go in this pathit blocks me out.." and a very clear visual and verbal confirmation of TOTAL CONFUSION - I was told that they "need to do some homework on this one!" and asked to bring the car backagainAGAINI even re-stated the confusion about the shop's hours, yet again wondering why I have to miss work and spend my whole day, day after day on this shop's mistakes and wasted timeI was just given run around after run around The customer never returned and then we receive a letter from the Revdex.comThe customer failed to mention in all of his melodramatics that he told us He recently purchased the car with all kind of parts hanging down from underneath the carThe car was a mess underneath, yesBut certainly notdue to actions or inactions that we causedAll of the drama contained in thecustomer’s letter is written to exude sympathy for his perceivedinconvenience and a poor acquisition of his recently purchased car Melodramatics? So this is the company in question - the company that refers to their clientele's situations as "melodramatic"How professional"Parts hanging down" is not only untrue - but totally off topic and having nothing to do with paying for a service, and instead getting terrible serviceI don't care if that car came in with both doors missing and the wheels were from a bicycle - I came to AAMCO for a repair, and in the process had my car slapped together and given terrible service taking over weeks for a basic repair (as stated by the repairman himself by the way) The only sympathy I exude is that of the other patrons that have wasted their time and money on these mediocre at best "repairmen's" place of businessTo call your poorly handled situation and lack of customer service "dramatic" just shows Mr [redacted] ' lack of professionalism and taste We do not purchase parts from foreign manufactures unless we have to Good We do not control the transportation speed It'd be nice if you actually worked on the car once you got the parts - or actually showed up on scheduled days though We do not control the condition of customer’s vehicles when they make a purchaseAnd we certainly didn’t admit we have “no clue”Finally this customer is not complaining that the repair we made to his car Is not functioning but rather that we did not pay more attention to his Feelings and the inconvenience he suffered I'm ABSOLUTELY complaining about the "repairs" you've made to my carIf I bring a car in to get new tires, and you put nice new tires on, but scratch all the paint and dent my car - you better BELIEVE I'm upset about the serviceDoes the part you replaced work? SureFor nowKnock on wood - But did you manage to take an absurd amount of time, without any - ANY consideration at all for your customers disposition, including you not even managing to show up to work weekends in a row to even make at the very least, the financial transaction in person? The answer is yes Let's not forget that you also managed to leave my car disgusting and filthy, break/dislodge several wires, "forget" to put vital parts of my car back, moan and groan about work YOU MESSED UP, and on top of it all, attempt to use your passive aggressive lack of wit to insult me after spending well over $1,at your place of business, putting trust in your tradePathetic Oh - and Revdex.com, if you're still on AAMCO Washington's site, please review the following: http://aamcowashingtonpa.com/1010.gif Right on their site is a coupon for $off of any transmission rebuildMy part was directly in the transmissionUpon asking about the coupon - I was told I was "already getting a deal buddy heh heh heh - we're basically doing this at cost" These guys are crooks, and no good will come to them I really hope the Revdex.com investigates this to the fullest extent

Please be advised that we are in the process of takingsteps to rectify Mr [redacted] ’s complaint.We have shipped a rear axle and drive shaft to the AAMCOTransmission repair shop in Monroe NC.The AAMCO Center will install the parts at no cost to Mr[redacted] .I trust this action should make Mr [redacted] whole oncemoreSincerely YoursEugene W [redacted] CC: Mr [redacted]