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Advanced Automotive, Inc

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Advanced Automotive, Inc Reviews (1)

Review: On July 5th, my car would not start. I called [redacted] and they sent a truck to my location ([redacted] shopping center in [redacted]). The driver (not from Advanced Automotive) tested my battery and told me the problem was the starter and not the battery. I called [redacted] and they sent a tow truck (not from Advanced Automotive). The drive of the tow truck towed the car to my house. He said that the first person was probably wrong and that the problem was most likely the battery. He was able to jump-start my car . I called [redacted] and told them what had happened. They sent a truck from Advanced Automotive to my house. I told the driver what had happened, inlcuding what the first driver told me. The driver of the Advanced Automotive truck tested the battery and said that the problem was the alternator, not the battery. He offered to take the car to Advanced Automotive to have the alternator replaced. He said that this would be cheaper than taking it to the dealer and said that the car definitely needed to be towed. I told him that I was going to the dealer anyway. On the next day, I called [redacted] and requested a tow truck. They sent one from Advanced Automotive. The driver towed my car to the dealer. The dealer determined that the problem was with the battery which they replaced. I filed a complaint with [redacted] about the service from Advanced Automotive. They contacted Advanced Automotive and told me that both the drive and the business owner insisted that they had told me that the problem was with the battery and that they didn't understand why I had refused to have the battery replaced. I should also mention that [redacted] told me that the battery was still under warranty and should have been replaced for free. They declined to reimburse me for the battery replacement at the dealer but did say they would reimburse me for part of the tow on the second day. and give me a partial discount on membership renewal.Desired Settlement: I believe that Advanced Automotive should pay the cost of the battery replacement and the tow on the second day (July 6th) minus the amount that I will get from [redacted] (I don't know the exact amount yet).

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Description: Auto Repair & Service

Address: 4007A Westfax Dr, Chantilly, Virginia, United States, 20151

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