Advanced Back and Neck Care

On 9/30/ [redacted] came to my office seeking care He advised us to bill [redacted] which we are IN NETWORK He advised us to balance bill him copays vs pay on the date of service He treated regularly and effectively through 4/20/with visits noted Copays as suggested on EOB (and on his insurance card for specialist) were $with some deductible left He had mentioned on several occasions that he never received a bill from us I told him id inquire with my billing company [redacted] (Leila W*** owner) and I did requesting a bill to be sent (sometime in January??) They did not and a bill was not received by [redacted] until May He promptly called expressing his concerns over the bill for which he mistook it originally for $4k as he did not realize the balance was actually about $and that each page of the statement had this total, not individual bills that would be additiveHe also claimed that we sent him to collections which he mistook the “billing and collection” company for[redacted] came in around late May/early June and expressed concerns First, I explained that it was not $4k but rather $or so (current is $See attachments).He then explained he was in financial distress and could not pay it all right away Sympathetic to my patient I told him to take his timeHe promptly filed this unfounded and downright upsetting complaint for which I am forced to respond to despite the frivolous naturePlease review the Explanation of benefits and dates received which [redacted] was surely sent from [redacted] so ignorance of the patient responsibility cannot be used as an excuseAnd for someone who we treated with dignity and respect with professional services that were even given a favorable google review , I am quite disappointed Que cera cera (from NINO at the billing company, please call her for further detail if needed)Please see attached statements, all the EOB’s and detailed explanation!!! Rec-d this file Rec'd Email from DrX - bill ptfor co-pays and balances, therefore DOS’s: 09/13/- 09/22/– billed on 10/7/- received EOB on 11/1/with $co-pay09/29/- 09/30/– billed on 11/1/– received payment on 12/7/with $co-pay10/04/- 10/21/– billed on 11/1/– received payment on 12/7/with $co-pay10/25/- 10/28/– billed on 11/29/– received payment on 1/6/17- with $co-pay11/01/– 11/01/– billed on 11/29/– received payment on 1/6/with $co-pay11/08/- 11/29/– billed on 12/23/– received payment on 12/23/with $co-pay12/13/- 12/13/– billed on 1/17/ - received payment on 2/15/with $co-pay12/22/- 12/22/– billed on 1/27/– received payment on 3/1/with $co-pay01/12/– 01/12/– billed on 2/14/– received EOB on 4/4/with $co—pay01/26/– 01/26/– billed on 3/3/– received EOB on 4/4/with $ co-pay03/02/– 03/07/- billed on 3/31/– received EOB on 4/30/with $co-pay03/30/– 03/30/– billed on 4/19/– received EOB on 5/15/with $co-pay04/20/– 04/20/– billed on 5/19/- - no EOB co-pay billed – $= $

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

On 9/30/16 [redacted] came to my office seeking care.  He advised us to bill [redacted] which we are IN NETWORK.  He advised us to balance bill him copays vs pay on the date of service.  He treated regularly and effectively through 4/20/17 with 26 visits noted.  Copays as suggested on...

EOB (and on his insurance card for specialist) were $45 with some deductible left.  He had mentioned on several occasions that he never received a bill from us.  I told him id inquire with my billing company [redacted] (Leila W[redacted] owner) and I did requesting a bill to be sent (sometime in January??)  They did not and a bill was not received by [redacted] until May.  He promptly called expressing his concerns over the bill for which he mistook it originally for $4k as he did not realize the balance was actually about $800 and that each page of the statement had this total, not individual bills that would be additive. He also claimed that we sent him to collections which he mistook the “billing and collection” company for.[redacted] came in around late May/early June and expressed concerns.  First, I explained that it was not $4k but rather $800 or so (current is $893 See attachments).He then explained he was in financial distress and could not pay it all right away.  Sympathetic to my patient I told him to take his time. He promptly filed this unfounded and downright upsetting complaint for which I am forced to respond to despite the frivolous nature. Please review the Explanation of benefits and dates received which [redacted] was surely sent from [redacted] so ignorance of the patient responsibility cannot be used as an excuse. And for someone who we treated with dignity and respect with professional services that were even given a favorable google review , I am quite disappointed.  Que cera cera (from NINO at the billing company, please call her for further detail if needed)Please see attached statements, all the EOB’s and detailed explanation!!!    Rec-d this file 09.28.16. Rec'd Email from Dr. X - bill pt. for co-pays and balances, therefore DOS’s: 09/13/16 - 09/22/16 – billed on 10/7/16 - received EOB on 11/1/16 with $118.30 co-pay09/29/16 - 09/30/16 – billed on 11/1/16 – received payment on 12/7/16 with $83.29 co-pay10/04/16 - 10/21/16 – billed on 11/1/16 – received payment on 12/7/16 with $270 co-pay10/25/16 - 10/28/16 – billed on 11/29/16 – received payment on 1/6/17-  with $90 co-pay11/01/16 – 11/01/16 – billed on 11/29/16 – received payment on 1/6/17 with $45 co-pay11/08/16 - 11/29/16 – billed on 12/23/16 – received payment on 12/23/16 with $45 co-pay12/13/16 - 12/13/16 – billed on 1/17/17  - received payment on 2/15/17 with $45 co-pay12/22/16 - 12/22/16 – billed on 1/27/17 – received payment on 3/1/17 with $45 co-pay01/12/17 – 01/12/17 – billed on 2/14/17 – received EOB on 4/4/17 with $15.19 co—pay01/26/17 – 01/26/17 – billed on 3/3/17 – received EOB on 4/4/17 with $37.70  co-pay03/02/17 – 03/07/17 -  billed on 3/31/17 – received EOB on 4/30/17 with $53.50 co-pay03/30/17 – 03/30/17 – billed on 4/19/17 – received EOB on 5/15/17 with $15.19 co-pay04/20/17 – 04/20/17 – billed on 5/19/17 - - no EOB co-pay billed – $30.00 = $893.17

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]