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Advanced Capital Solutions

555 Market Ave N Ste 205, Canton, Ohio, United States, 44702-1568

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Advanced Capital Solutions Reviews (%countItem)

Advanced Capital keeps adding on payday loans that I did not take out and have via the closed checking account that I did not have for some time.

I finally called the payday loan companies and my bank who told me that there was no evidence of a payday loan deposit.

They will not send out paperwork via the ***. Do not give them any information regarding you!

When I asked for the information in writing, the manager became testy and said that he would be busy the rest of the day. Interesting.

Very unprofessional.

Advanced Capital Solutions Response • Feb 13, 2020

There are 2 accounts in our office for *** regarding outstanding matters with *** The accounts were separated in our office so we were not aware of the other account at the time that she paid her account with *** on 2/5/20. After speaking with our manager on 2/12/20 *** was advised to verify the deposit with her bank and call us back, after reviewing the call it is of the opinion of compliance that the manager was not "testy" or "unprofessional". A letter was not refused but has been ordered to be sent out.

This company will not stop calling and harassing me! They called at least 10 times a day from different numbers and now have started calling my grandmother and giving out information. I do not owe this company ANY money! I want the harassing to STOP

Advanced Capital Solutions Response • Jan 28, 2020

I have spoke with ***his morning and advised her that we have an outstanding matter in our office for ***, she acknowledged the debt and claimns it was paid prior. She has agreed to forward any supporting documentation of those payments and we will place her account in a hold status until her claims can be verified.

Sincerely,

***

Director of Compliance

Advanced Capital Solutions

Customer Response • Jan 28, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint I ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards

They called me and left a voice message about a debt collection (I am already in contact with the 2 places I owe) and as soon as they left that message they called my father harassing him to find me.

Advanced Capital Solutions Response • Jan 15, 2020

We mailed out correspondence regarding your outstanding matter in our office please review and respond.

I got a call from Advanced Capital Solutions saying I owed a debt. Knowing I owed a debt, I set up a payment plan and paid a total of $1,137.72. I get a call a year later from a LEGIT collection agency saying it was never paid. This illegitimate company is a scam and not an actual collections agency.

Advanced Capital Solutions Response • Dec 17, 2019

There is an account in our office for *** regarding an outstanding matter with ***. She did settle her account with our office as of 3/15/19. *** made a complaint on our online site and I have communicated with her by email yesterday and explained our client and current owner of the deb***) was notified and confirmed her settled account status in their office. Their number was provided for confirmation and a final paid letter was sent out to *** She did not make me aware that another agency had called her to attempt to collect so I will advise my client and they can check if the account was sent for further collection efforts in error. We apologize if this has caused *** any inconvenience, be assured we are looking into the matter and will make sure it is resolved to completion.

Sincerely,

***

Director of Compliance

Keep receiving calls from local spoofed numbers telling me to contact their office at *** They called my wifes number, left same message, and today called my daughter-in-laws number leaving same message for me. I don't owe anything to anyone and I want them to take my name and number out of thier system. This is a very fishy way to call someone, spoofing local phone numbers.

Advanced Capital Solutions Response • Dec 09, 2019

There is an outstanding matter in our office regarding *** we do not spoof numbers, spoofing is using numbers that you do not own, we only use phone numbers that we own and ring back directly to our office when called. When any complaint is received by our office the account is placed in a hold status until a full review can be done and our client is notified. Any action found to be in violation to any state and federal law including but not limited to the F.D.C.P.A. by any employee will be subject to a negative impact on employment.

Sincerely

***

Director of Compliance

Customer Response • Dec 10, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint I ***nd have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not own the debt you mentioned, I have never dealt with ***t. In regards to the spoofing, I have proof you spoofed your numbers to my phone, my wifes phone, and my daughter in laws phone. A ***t left voice messages from the spoofed numbers. You were going against the law in contacting my daughter in law! I dispute the debt.
Regards

Advanced Capital Solutions Response • Dec 11, 2019

We have made note of your dispute and will notify our client and Advanced Capital Solutions will no longer call your account. To clarify once again, spoofing is the act of using phone numbers that belong to someone else, all of our numbers are owned and registered to our business and when dialed will ring back to our office.

Thank you for your time and attention to this matter.

Sincerely,

***

Director of Compliance

The received a phone call from a man named "***", who spoke very quickly informing me that he was calling from Advanced Capital Solution. The area code of the number he was calling from is in *** county Florida, which is different than the website and the location of the said issue. He proceeded to tell me that I had a bounced check from "***" in *** but after I asked him a few more times he changed his words and said it was from another place called ***." He asked me if I lived at a certain address in Indiana, I said NO, and that I never lived at that address nor the state in 25 years. He then insisted on getting my email address so he could send me a copy of the bounced check image, and I gave it to him and opened the email. His email address said his name was *** and when I told him that he said that was his managers name and email. (?) He asked was that my signature on the check, I said NO, he said I should file a police report. I then asked how they got my phone number, and he said from the computer database. (?) I told him that none of this was true, and that I would do some research. He said, "if it were me I would get the police involved." (?) So I said goodbye, and to send me a letter in the mail because I didn't believe him.

I immediately called the bank in *** and asked if I had an account with them that the check was drawn from, they said NO and that he was either trying to hack my computer by sending the email or fishing for personal information from me. I then immediately called him back and left two messages for him, to which I have heard nothing from "***"Mr.

This company is complete FRAUD and should not be able to continue business to scam and harass people. SHUT THEM DOWN!

Advanced Capital Solutions Response • Dec 04, 2019

There is an account in our office for *** regarding a non sufficient funds check that was originally written to ***. The check was covered by *** services who in turn sold the debt to our client *** Advanced Capital Solutions is a legitimate debt collector located in the state of Ohio (*** also with the right to operate in Florida (*** (exempt). Our client does require in cases where there may have been identity theft or fraud that we obtain proof of that dispute through an official document like a police report to show that someone has used your identity illegally. This will also assist you in any other matters that may come up from another collection attempt or false tradeline on you credit bureau report. We apologize if our communication has caused any inconvenience. We take these matters very seriously and use complaints like these as an oppotunity to improve our staffs operations and communications with consumers.

Sincerely,

***

Director of Compliance

I received a call from a *** from Advanced Cap Solutions stating they have left several messages, but not telling me about what the issue is. Just to call back to a *** They called from a local number of ***. To me this sounds like a scam. The number on their website is different *** I remember getting a call from this *** before stating the same thing 3-5 months ago. I didn't reply then and now they want to start calling again. I have received nothing in the mail from this company as well. I have seen other people have had the same issue with them via the Revdex.com website.

Advanced Capital Solutions Response • Oct 28, 2019

There is an account in our office for *** regarding an outstanding matter with *** In accordance with the consumer's request we have ceased all calls on the account and sent out a letter to the home address.

Customer Response • Oct 28, 2019

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards

After tentatively agreeing to a payment plan, without signing an ***, said company withdrew $71.88 from my bank account without my consent. I agreed but did not sign the esign email sent to me. I changed my mind my account was touched without my signed consent.

Advanced Capital Solutions Response • Oct 14, 2019

There is an account in our office for *** regarding a non-sufficient funds check that was written to *** We have refunded your payment per your request but a signed ***n is not need to process a payment, your verbal authorization is all that is needed, every recorded verification also states that your verbal authorization is all that is needed to process the payment as well. In accordance with company policy when any complaint is received we have closed the account and returned it back to our client.

Sincerelt,

***

Director of Compliance

Customer Response • Oct 14, 2019

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint I ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards

On Thursday, 09/26/2019, I received a voice mail from a customer service representative at Advanced Capital Solutions. Minutes later my phone rang for a second time and I answered. The man on the phone acknowledged that I had sent an email requesting payment arrangement options, but that they would not be willing to make arrangements in writing. After I explained to him that per my email I am not allowed to take phone calls during the day and that I would be willing to make a payment arrangement if it were in writing, he hung up on me. This company uses a "dialing system" that changes their area code to make themselves appear to be from a different area. You're also not able to call them back on the phone numbers they call you from. They don't respond to emails. And, they don't respond to questions about the amount of the balanced given to them by the original creditor.

Advanced Capital Solutions Response • Oct 01, 2019

There is an account in our office for ***s regarding an outstanding matter with ***s. We did receive your email and will only communicate through email going forward. We apologize if our communication has caused any inconvenience. We will send out a payment plan offer today.

Sincerely,

***

Director of Compliance

Advanced Capital Solutions

Received a call from *** from ACS. This came from a ***5 number. This does not come up as Advance Capital Solutions in *** that number. Shows a bunch of people claiming they received the same # to call, but nothing linked to actual site. Looked up phone # on site. Does not match. States you left multiple messages. No messages until this one. Said my name in one tone of voice live and then went to recording of *** Trying to threaten me with time to call back. Someone trying to scam with information that may have been provided my another source from ACS.

Advanced Capital Solutions Response • Aug 07, 2019

There is an account in our office for *** regarding an outstanding matter with C ***. Our client DNF and Associates owns the debt and legally placed the account for collections with our office. Please call directly to setup an arrangement to pay at ***

Sincerely,

***

Director of Compliance

Call with local cell numbers leave a message with a tol free number do not leave message who looking for or the company that supposedly hired them. Threaten message. Numbers are on do not call registry

Advanced Capital Solutions Response • Jul 15, 2019

It looks like your number was called in error, we apologize for any inconvenience this may have caused. The number has been completely removed from our system ensuring no further calls from Advanced Capital Solutions.

Sincerely,

***

Director of Compliance

I received a call from a man claiming that his name is *** from Advanced Capital Solutions, and that I have an outstanding debt witha payday loan business in ***. I did have a loan with them in 2014. I have since paid that off on Dec.1, 2018, through a different collection agency. I was told if I don't pay them $190, they will report collection to the credit bureau. I told them that this debt had been paid. They wouldn't believe me. they said unless I emailed them a copy of the paid receipt or letter, I will have to pay them. I contacted the original company and they showed that I was paid in full. The number that I was contacted by this business is different than their website shows. The number that he called me on was

Advanced Capital Solutions Response • Jul 02, 2019

We do have an account in our office for ***y regarding an outstanding matter with *** It is standard operating procedure to request a paid prior letter to properly close out an account and return it to our client. Our records from our client indicate the last pay made on the account was on 12/3/18, so it is possible the account wasn't reported as closed by the prior company if a settlement was accepted to close the account but without a letter confirming this action we have no proof to send to our client. This proof has yet to be received as of response date of this complaint on 7/2/19. Our representative did close the account as a pending dispute so no further calls will go out on the account until we have given ample time to receive Ms. paid letter. Once received the account will be closed in our office and returned back to our client with proof of paid letter.

Sincerely,

***

Director of Compliance

Customer Response • Jul 02, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards

Advance Capital has been advised NOT to call my employer several times. They do not have a judgement or anything from a judge stating that they can talk to my employer about anything. I have told them to take the number off of their contact list and they refuse. If they do not cease and desist calls to my employer, legal action will be taken.

Advanced Capital Solutions Response • Jun 21, 2019

There is an account in our office for ***r regarding an outstanding matter with ***. We have made sure that the employer phone number has been removed ensuring no further calls. We have updated your account with the correct addresses provided in your complaint so we can send out further information regarding the account and will be happy to assist with any further questions @ ***

Sincerely,

***

Director of Compliance

An extremely rude lady called me from unlisted number trying to use lame social engineering techniques to collect PII illegally for possible abuse. My number is active in the do-not-call registry and every call I receive from them is a federal violation. Also, I see that she represents a collection agency, but she did not read the mandatory text that this is an attempt to collect a debt, which I don't have, which is another violation.

Advanced Capital Solutions Response • May 31, 2019

We do have an account in our office for *** regarding an outstanding matter from *** for an outstanding check that was written originally to *** Although the gentlemen we spoke with at *** would not confirm his identity so law does not permit us to state our disclosures until we can verify we have the right party on the phone.

SIncerely,

***

Director of Compliance

This company is a big FRAUD !
Do not answer to their calls or fall for their tales about you owing money and your check bouncing. For many weeks they have called and harassed our company that we owed a certain office supply store and that they are the collection agency for *** a check verifying agency.
While they could never provide proof of the check that " was bounced " or tell a valid check number they were super rude and very convincing of our debt we owe . We called our office supply store and they assured us there is no balance owed, even a previous balance that was sent to their own credit collection agency was already paid and they had never heard of this agency or have ever used them.
Checks that get verified by *** are at the store location if you pay by a check in store ( not a company check that you mail out ) and certainly does not take 2-3 years to figure out that it bounced. We got calls in April 2019 for a check that never existed in our system or they could get us proof of bouncing supposedly from 2017 .
They do steel information from different sources and misuse it to lure you in to pay some you do not owe. They knew our old banking info and they used an old address our company name all misspelled . This alone was very fishy. They got super angry and frustrated on the phone as we persistently asked for proof , used derogatory terms when they lost patience and Justin and John both hung up on our office staff.
STAY AWAY FROM THIS Company and file a complaint immediately !

Advanced Capital Solutions Response • May 30, 2019

This debt is legitimate and was sold by ***. As the check guarantor, the check was initially covered by *** (that's the service they provide) so *** would not show a balance. We are currently awaiting a copy of the check from *** to provide to you but until it is received the account is in a hold status and no further contact will be made until we receive that information. If proof cannot be provided within 30 days then the account will be closed.

I received a threatening voicemail about imminent action that ACM would be taking against me on behalf of a client of theirs. I called them back. They asked if I was associated with *** I told them no. They asked if my name was *** I told them no, and I made sure they knew that whatever debt they were attempting to collect, it certainly wasn't associated with me. I don't like being harrassed/threatened for debts that I have never owed. I have no clue who *** are, and I don't know why ACM has my number listed for them.

Advanced Capital Solutions Response • May 16, 2019

We have removed your number from our system as a wrong number for *** Your number was hand written on the image of the original document supplied to our office. We apologize if our call has caused any inconvenience.

You will not receive any further contact from Advanced Capital Solutions.

Sincerely,

***

Director of Compliance

Customer Response • May 17, 2019

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID2, and find that this resolution would be satisfactory to me.

Regards

This company does nothing but harass people. I have made payments on time and they continue to call family members that I didn't even provide there phone numbers and leave voice mails with a lot of personal information and threats.

Customer Response • May 13, 2019

Mrs. is the main culprit.

Advanced Capital Solutions Response • May 13, 2019

We only attempted to reach back out to Mr. once the very 1st payment that had been set up had come back to our office as non-sufficient funds. So payment were NOT made on time and this complaint is a gross misrepresentation of the facts related to this consumers matter in our office.

Customer Response • May 13, 2019

I stated I made my payments not that it was on time. The first payment was rejected by the back because of suspicious activity. The second payment went through on time but you proceeded to call my mother on Friday the 10th and my brother on Saturday the 11th after payment leaving voicemails with threats and personal information.

I received the first call from ACS on Monday May 6th, 2019. I didn’t get to the call so they left a very vague and threatening toned voicemail. I called back confused as I figured it was a scam, I have no debt outstanding that I’m not currently paying on. The lady I spoke with was very rude stating I owed a debt to ***or a loan I took out in August of 2018. I did take this loan out and due to unforeseen circumstances I was unable to pay it back right away. As soon as I received my tax money on 2/27/19 I called the number on the letter I received and paid it in full. The customer service lady I spoke with basically called me a liar and until I can prove I paid it with a paid in full letter it’ll be outstanding for them to take further action. I attempted to call the *** the next 2 days and was unable to get ahold of anyone. I received another call today from a customer service rep at ACS and he was also very rude threatening legal action if I don’t have proof of this loan being paid in full by Friday. I let him know all I could do is send in a bank statement showing the same amount taken out of my account that they’re showing is still owed. I faxed it over and called C ***, they stated my account is in fact paid in full and ACS is probably a scam call. I called ACS back and the man I spoke with said he believed me but basically stated none of what I’m saying makes sense and until they receive proof there’s nothing they can do. I’m not a liar and I hate having outstanding balances on things, I just hit a rough patch and as soon as I had the extra money I paid it. I have two children and don’t need to be threatened with legal action for a loan I had already paid or treated like crap because the two companies that bought an already paid off account obviously don’t communicate

Advanced Capital Solutions Response • May 09, 2019

We did have an account in our office for *** regarding *** and the correct proof was finally faxed over to our office confirmibng redceipt of payment through *** on 5/8/19 at such time the account was closed and reported back to our client *** as paid in full and closed within our office.

Customer Response • May 09, 2019

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID5, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards

Received another phone call today on my cell phone from ***. Stated that they have made several attempts to reach me and have been unsuccessful and their "client" has authorized them to seek further action etc. Last week they called my work and shared with my coworker that I need to be here at work on Friday as they are serving me papers. I called back and listened to the guys mumbo jumbo and called him out on his practice. He had no account number, but he had my social and my bank name etc. What he didn't know is that I called the people I owed the debt to before I called him and they said the account was "sold" to advanced capital solutions and they were not hired by them to collect for the debt. So #1 they lied, #2 they called my work and shared my private information with a coworker, who works for me and that made me look like garbage. I called my attorney and they can not share my info with anyone other then my spouse, which I don't have one. They also can not threaten me with serving me papers or legal action. It was quite humiliating for my staff member to come tell me I was being served papers for a debt I owed. This company buys your debt from the original creditor for pennies on the dollar and then tries to lie to you into thinking they are hired by said creditor. And they make a fortune because they try to collect for the whole amount you owed when they paid about 3% for it. Nothing has ever been sent to me via mail, just harassment through phone calls and telling people you are close to. This needs to stop!!

Advanced Capital Solutions Response • Apr 11, 2019

There is an account in our office for *** regarding an outstanding matter with ***. Advanced Capital Solutions does not own this debt. It was placed with us for collections by our client *** who is the current owner. After a review of our calls we show no record of him talking with a representative from our office nor did we talk to anyone at his work. It does not appear we even have a work # for ***. He may be getting phone calls from a different collection agency for another matter. In accordance with company policy when any compliant is received by our office this account have been closed and sent back to our client for review.

Any action found to be in violation to any state or federal laws by any employee will be subject to a negative impact on employment up to and including possible termination.

Sincerely,

***

Director of Compliance

Received phone call from advanced capital solutions regarding a returned check from 2years ago First time I was made aware of this. The man I spoke with was very aggressive and rude, treated legal action and wanted an enormous amount of money to take care of this today. I tried to talk with the man telling him this is the first I heard if this, when I asked for detailed information he became even more aggressive, sent me an email of the printed check. Told him I was unable to view the email at this time, he flipped out on me, I also tried to explain to him that my husband had been a victim f identity theft, he screamed at me that this had nothing to do with that, that the check was written by me, stating that obviously we were not going to get this taken care of today and I needed to look into the laws in my state on bad checks, that I would be going to jail, asked how I paid my bills, and that I was not being cooperative just making one excuse after another, that there was no working with me, I replied I don't even know you, and I needed time to check into this matter myself, before I paid anyone anything, tried to get more info from him, he became verbally aggressive and even ruder with me, when I asked him his name, he stated I told you that at the beginning of our conversation, check your state laws and hung up on me, I viewed the email he sent, and when I tried to call him back, two different numbers one from my callet i.d. and another listed on the companies letter head from the email, neither number I called identified the company in anyway, they were just numbers to leave a message. I will not be harassed or threatened in any way over a debt, and I will not give out my banking information to anyone until I know which am speaking with and all the details of any debt. I think it is really weird that it took 2 years for anyone to contact me about this. A 56.00 dollar check from a bank I have not banked with for several years, should not cost me 600.00 plus to resolve. I contacted th

Advanced Capital Solutions Response • Mar 26, 2019

We do have an account in our office for *** regarding an insufficient funds check that was originally written to ***. After a review of the call, at no time was our representative rude or aggressive with Ms.. At no time was the threat of jail time mentioned either. In accordance with company policy when any complaint is received this account has been closed and all numbers locked ensuring no further calls from our office. If Ms. still wishes to resolve the balance she can call our office directly once she has reviewed a copy of the check that we sent.

We take these matters and complaints very seriously and any actions found to be in violation to any state and or federal laws by any employee will be subject to a negative impact on employment up to and including potential termination.

Sincerely,

***

Director of Compliance

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Address: 555 Market Ave N Ste 205, Canton, Ohio, United States, 44702-1568

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