Advanced Cardiac Specialists

My company responded to this client with a heat treatment to the entire structure in the month of December our contract clearly states that all heat treatments are back by a [redacted] inspectionat that time the [redacted] cleared the entire homethe client then had a new tenant move in in December of In May of the client contacted me to inform me that his tenant is getting bit.(no bed bug sightings, just being bit) I told him that we cleared his home several months agoHe was not happy with that so I offered to have a [redacted] (at my companies expense) come out to run through the structureAt that time, the [redacted] alerted in the master bedroomno visual activity was foundMy company went back to the location at no charge and reheated the entire structureNo bed bug activity or evidence of activity was found during treatmentMy company then payed again to have a [redacted] come through the home and cleared the property( the same [redacted] was use on the pre and post inspection.) We normally wait two weeks to bring the [redacted] through but the client insisted because the tenant's boyfriend wanted to move in and he wanted it cleared A few weeks later the client called my company and stated that the client saw a bugHe then proceeded to be extremely aggressive on the phone and called my assistant an it My company prides its self on a very high level of customer service and we are always willing to go the extra mile for our clientsUnfortunately, With bed bugs on the rise we can not ever guarantee that a client will not ever experience another bed bug problemwe always do our best to give each client as much information as we can to help limit the likelihood of a re infestation Currently the national average is one in ten homes are experiencing bed bugs Rental properties have additional challenges because of the tenant turnover We strongly feel that we have gone above and beyond for this clientWe can not be held responsible for a structure that has had a new tenant for six months with no signs of bedbug and now finding a bug [redacted]

Here is a copy Extreme heat's service
agreement
" SERVICE GUARANTEE:
Extreme Heat Pest Control, LLC Service
Guarantee is a promise to eliminate target pests during treatment,
If necessary as determined by a certified canine inspection after
treatment additional treatments will be performed until
locations in 100% bed bug free at no additional charge unless otherwise noted,
After final canine inspection it
will be understood, by both parties, that target pests are controlled and any
other pest management services are chargeable to the customer."
The above client was made aware of this agreement prior to any
service being performed at his location.
This has always been Extreme Heat's protocolWe offer this post ** service for
peace of mind**'s are the most reliable detection tool in the industry to
date
It is noted in the above agreement that **
will be used to determine if problem has been resolved.
Extreme Heat does not guarantee that client will never experience bed bug
activity againThe above client has had a tenet in this location for over
months with no visual bed bug activity foundWe also agreed to treat this
location at no charge to the client months after tenant moved inWe then hired
an outside ** company to do the follow up inspection. We have gone above
and beyond our service agreement with this client

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
My complaint about this company was regarding deceptive advertising aimed at misleading the consumer. The company did not address this issue in their reply.
 
The amount in dispute is $4,000.00
 
Sent from Windows Mail

My company responded to this client with a heat treatment to the entire structure in the month of December 2013. our contract clearly states that all  heat treatments are back by a ** inspection. at that time the ** cleared the entire home. the client then had a new tenant move in in December...

of 2013. In May of 2014 the client contacted me to inform me that his tenant is getting bit.(no bed bug sightings, just being bit) I told him that we cleared his home several months ago. He was not happy with that so I offered to have a ** (at my companies expense) come out to run through the structure. At that time, the ** alerted in the master bedroom. no visual activity was found. My company went back to the location at no charge and reheated the entire structure. No bed bug activity or evidence of activity was found during treatment. My company then payed again to have a ** come through the home and cleared the property. ( the same ** was use on the pre and post inspection.) We normally wait two weeks to bring the ** through but the client insisted because the tenant's boyfriend wanted to move in and he wanted it cleared. 
A few weeks later the client called my company and stated that the client saw a bug. He then proceeded to be extremely aggressive on the phone and called my assistant an it.
My company prides its self on a very high level of customer service and we are always willing to go the extra mile for our clients. Unfortunately, With bed bugs on the rise we can not ever guarantee that a client will not ever experience another bed bug problem. we always do our best to give each client as much information as we can to help limit the likelihood of a re infestation.
Currently the national average is one in ten homes are experiencing bed bugs.
Rental properties have additional challenges because of the tenant turnover.
We strongly feel that we have gone above and beyond for this client. We can not be held responsible for a structure that has had a new tenant  for six months with no signs of bedbug and now finding a bug.
[redacted]
[redacted]