Advanced Carpet Cleaning

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am still not 100% satisfied but am settling because going back and forth is becoming exhuastingI will not recommend nor return as a customer to this company Regards, Lindsey ***

Company states that they followed the instructions per the tag, as well as according to the importer and the seller of the productCompany advised that they did view the rug and it looks fine, but the consumer is claiming that it looks brighterCompany advised that a rug may look brighter after being cleaned as they are removing all dirtCompany offered to give her next cleaning, free of charge

Company states that they proposed that they would give her 50% back if she kept it or 100% refund is they gave them the rug for testingShe wanted to keep it so she was refunded $

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am still not 100% satisfied but am settling because going back and forth is becoming exhuasting. I will not recommend nor return as a customer to this company. 
Regards,
Lindsey [redacted]

Company states that they followed the instructions per the tag, as well as according to the importer and the seller of the product. Company advised that they did view the rug and it looks fine, but the consumer is claiming that it looks brighter. Company advised that a rug may look brighter after...

being cleaned as they are removing all dirt. Company offered to give her next cleaning, free of charge.