Attached is Mr [redacted] 's statementAs you can see, it does show his balance is He wasn't levied late fees (at least any time very recently), but we removed the $differenceHis comment that the problem had to do with a scam is ignorant and uninformedWe do not keep any of this moneyIt is his HOA and they directed us to set forth the policies that he is complaining about, not ACS
The “Customer’s Statement of the Problem” is false Mrs [redacted] said that ACS “placed a lien on or [sic] home months ago without our knowledge.” This is not trueFirst, ACS did not place a lien on the [redacted] homeThe HOA’s attorney, [redacted] , placed a lien on the [redacted] *** property at the direction of the Sunset Hollow HOA Board Second, it is untrue that the lien was recorded on the property without noticeThe [redacted] ***’s received notice from both ACS and the attorney that a lien was going to be placed on their property On January 12, 2016, ACS sent the [redacted] ***s a “Final Warning” that they were $in arrears and that if they did not pay or set up an agreement to pay, the matter would be sent to a collections attorneyThis letter also specifically warned them that “a lien will be placed on the title of your property if you do not pay.” The [redacted] ***s failed to respond and the matter was sent to the collections attorneyThe attorney sent a notice of continuing lien, which was also recorded with the countyThe [redacted] ***s also failed to respond to this notice It wasn’t ACS that placed the lien and multiple notices were sent about the lien Mrs [redacted] said “they raised the dues without notifying us, and I had no idea.” This is also falseAgain, ACS did not raise the duesThe HOA Board raised the duesFurther, the raising of the dues isn’t why the [redacted] ***’s got behind in their payments eitherThe dues were raised in March of The [redacted] ***’s were already badly in arrears before the dues were increasedAs noted above, ACS sent a Final Warning to the [redacted] ***s two and a half months earlierIndeed, the [redacted] ***s were in arrears before ACS even managed the Sunset Hollow HOA Also, if the [redacted] s “had no idea” of the dues increase, that is due to their own failureThe [redacted] ***s were provided notice of the dues increaseThree notices were sent to themEvery Sunset Hollow owner, including the [redacted] ***s, were sent a mailing on February – explaining that “It was voted upon at the annual meeting to increase the monthly dues to $per month.” Other details were also includedThe exact some notification was repeated the next month and mailed March – The exact same notice was also sent May -- Notice was also posted on the HOA website for three months It wasn’t ACS that raised the dues and multiple notices were sent about the increase Mrs [redacted] said “I mailed them a check for two months worth [sic] of dues to the address provided, but it was returned.” ACS obviously cannot know whether this actually occurred since we never received the checkHowever, thousands of other checks are successfully mailed to that address every month Mrs [redacted] said “They charge a lot to make payments on their website, which is ridiculous.” This is also not trueACS provides free ACH automatic withdrawalWe also provide a paylease option where paylease charges a small amount, but we discourage owners form doing thatIf owners pay via credit card through the website, the credit card merchant processor does charge for the transaction, but ACS isn’t the one charging for the serviceFurther, in addition to free ACH through the website, owners can also use other free payment services like bill pay or just mailing a check I’m sorry the [redacted] ***s are frustrated, but their complaints about ACS are in many cases misdirected and in other cases simply untrueThis is nothing more than a classic case of someone failing to make payments and then getting frustrated at the legal consequences of that failureTell us why here
Attached is Mr [redacted] 's statementAs you can see, it does show his balance is He wasn't levied late fees (at least any time very recently), but we removed the $differenceHis comment that the problem had to do with a scam is ignorant and uninformedWe do not keep any of this moneyIt is his HOA and they directed us to set forth the policies that he is complaining about, not ACS
The “Customer’s Statement of the Problem” is false Mrs [redacted] said that ACS “placed a lien on or [sic] home months ago without our knowledge.” This is not trueFirst, ACS did not place a lien on the [redacted] homeThe HOA’s attorney, [redacted] , placed a lien on the [redacted] *** property at the direction of the Sunset Hollow HOA Board Second, it is untrue that the lien was recorded on the property without noticeThe [redacted] ***’s received notice from both ACS and the attorney that a lien was going to be placed on their property On January 12, 2016, ACS sent the [redacted] ***s a “Final Warning” that they were $in arrears and that if they did not pay or set up an agreement to pay, the matter would be sent to a collections attorneyThis letter also specifically warned them that “a lien will be placed on the title of your property if you do not pay.” The [redacted] ***s failed to respond and the matter was sent to the collections attorneyThe attorney sent a notice of continuing lien, which was also recorded with the countyThe [redacted] ***s also failed to respond to this notice It wasn’t ACS that placed the lien and multiple notices were sent about the lien Mrs [redacted] said “they raised the dues without notifying us, and I had no idea.” This is also falseAgain, ACS did not raise the duesThe HOA Board raised the duesFurther, the raising of the dues isn’t why the [redacted] ***’s got behind in their payments eitherThe dues were raised in March of The [redacted] ***’s were already badly in arrears before the dues were increasedAs noted above, ACS sent a Final Warning to the [redacted] ***s two and a half months earlierIndeed, the [redacted] ***s were in arrears before ACS even managed the Sunset Hollow HOA Also, if the [redacted] s “had no idea” of the dues increase, that is due to their own failureThe [redacted] ***s were provided notice of the dues increaseThree notices were sent to themEvery Sunset Hollow owner, including the [redacted] ***s, were sent a mailing on February – explaining that “It was voted upon at the annual meeting to increase the monthly dues to $per month.” Other details were also includedThe exact some notification was repeated the next month and mailed March – The exact same notice was also sent May -- Notice was also posted on the HOA website for three months It wasn’t ACS that raised the dues and multiple notices were sent about the increase Mrs [redacted] said “I mailed them a check for two months worth [sic] of dues to the address provided, but it was returned.” ACS obviously cannot know whether this actually occurred since we never received the checkHowever, thousands of other checks are successfully mailed to that address every month Mrs [redacted] said “They charge a lot to make payments on their website, which is ridiculous.” This is also not trueACS provides free ACH automatic withdrawalWe also provide a paylease option where paylease charges a small amount, but we discourage owners form doing thatIf owners pay via credit card through the website, the credit card merchant processor does charge for the transaction, but ACS isn’t the one charging for the serviceFurther, in addition to free ACH through the website, owners can also use other free payment services like bill pay or just mailing a check I’m sorry the [redacted] ***s are frustrated, but their complaints about ACS are in many cases misdirected and in other cases simply untrueThis is nothing more than a classic case of someone failing to make payments and then getting frustrated at the legal consequences of that failureTell us why here