Advanced Community Services

Reading reviews is very shocking! Rock Creek HOA sadly is nothing like the praise other HOA are saying. Why is our HOA/ACS so lacking. We live in a community that struggles with the HOA/ACS. Nothing gets fixed or done when asked or takes forever to get a response and get problems addressed. Especially with payments. They keep rising! 2005 it was $75 now it’s $200 and I’m sure will rise again in 2021. Why? Our community doesn’t look like the 200 dollars goes to the community. If I owned a home in non HOA area, I wouldn’t pay 200 a month on upkeep, so disappointing and frustrating.
It feels like if they could get the community full of renters instead of owners they would be happy, then it wouldn’t matter if anything got done and keep there pockets full, because renters don’t care and the owners renting don’t care as long as they have renters. Us who actually live and own our homes have to deal with the downfall of our community.

We have paid our HOA dues Quarterly, Jan-March, April-June, July-Sept, Oct-Dec, they list the bill for two months but charge us for three. We have called, written, told our HOA board, still the same error. Also, they spell my name wrong even though the correct spelling is on the check. If they can't get the quarterly details correct...what else do they do they get wrong?
Why can't they fix simple mistakes. We are now transferring to monthly payments in the new year . Hopefully, they can firgure that out!
They are not listed under the Revdex.com..no wonder!
The person who answers the phone is pleasant...that's where the abilities seem to end.

Our community has been with ACS for 18 months. The website is very effective for posting complaints, concerns and receiving answers for the many questions that arise when you live in a community with an HOA. It has proven to be a great asset when it comes to communicating with homeowners. They are knowledgeable and quick to respond. Problems and complaints are handled professionally and in a confidential manner. They are also a great resource for contractors, insurance companies and the accounting side takes care of collecting dues and paying invoices as well as all the and legal aspects associated with an HOA. The Boulders at Bell Canyon

The action items on the website are a great tool only ACS has, allowing their customers, the board members, to see all the work the company is doing for them.

The customer service is always amazing! The office ladies are kind and helpfull.

Advanced community services is a wonderful company with great staff!

Great company caring employees helpful and knowledgeable! Love this company

Very professional, also get the resolution that you are looking for.

I have a bird stuck in a pipe leading from my furnace area to the roof. Animal control’s policy is that the property management needs to take care of the problem. I called ACS this morning about the problem using their immediate needs phone number. I was told by the representative who answered the phone that I had to post an action item online. I have had to do this in the past with very poor response (I had a plumbing company out 1.5 years ago and had to take multiple times off of work waiting for their response so the plumber and ACS could coordinate). I specifically asked the rep. how quickly I would be responded to. I was told that it would be checked soon, and that the person in charge of reading the action items would be sent an extra message. I waited for over an hour. I called back again. This time a different rep. answered the phone. She told me I was misinformed, and that action items have up to a 48 hour response time. She said she would tag my request as an immediate need. It is now almost three hours since my first call. I still have a bird in my pipe. I have gone back to work because I can’t wait any longer.

I request three actions.
1) The bird is taken out of my pipe immediately.
2) The pipe is covered with some kind of mesh. I have had another bird get stuck but was able to free itself within the past year.
3) Advanced Community Services improves how it handles immediate needs.

I moved out of my previous apartment that this business became the HOA of, and although the owner said he would mail out my security deposit I never received it. When I called him, he said that he wouldn't overnight or expedite the new check despite it being more than 30 days.

According to the Utah law, I have to receive my security deposit within 30 days of moving out, which this business failed to adhere to. And to not receive my check within 6-7 days (not including the holiday), you would think the owner, Jeremy J, would offer to overnight it as a courtesy since it seems clear that there was a mistake made on his end.

It's frustrating; companies demand you pay your security deposit and rent ASAP or you lose the apartment, yet a business acts with no urgency when they are inconveniencing tenants.

This is a disgrace. I thought I was done with the ineptitude of this company after I moved out, but this needs to be remedies quickly.

Very nice and friendly and helped me figure out what I was looking for

The three words I would use to describe this place are phenomenal, professional, and amazing. This companies work ethic is breathtaking. The staff is super nice and always willing to help, if give a 6/5 stars if I could

I absolutely love the fact that I have a voice in all this. When I called I expected to be tossed here and there but they were super kind, respectful and the level of professionalism made me feel like I have a say. I know there has been more and more rental properties as the years go by (thinking that that the neighborhood would become inhabitable and uncomfortable) I can tell they do not focus on Maintaining but TRUELY seek for progression of keeping any property clean, organized and chic.
As well the response time is like none other. Within the first 3 weeks of signing them on to do landscaping I was out of town when I received a call from a friend who was stopping by to drop off a package and saw a broken sprinkler that started to flood my basement. I called them immediately and they came out instantly to fix it. If it wasn’t for them I would of came home to a flooded basement that could of cost me THOUSANDS AND THOUSANDS of dollars to repair. Most people that write reviews are unfortunately the unhappy ones and all the content customer normally don’t consider to write something. So for the 99% of happy customers I’m speaking for them, so if you don’t want to be let down and want a TRUE reliable service this is the way to go.

They are always helpful and willing to troubleshoot our issues.

Their staff is always helpful over the phone. They are always available and super friendly!

Anytime I had issues the staff has always been super helpful and professional! Nothing but great experiences with them!

Company sent invoices to an email that I have never owned.
Lost the checks that I sent them from my mortgage company, then added fees.
took pictures of my yard and charged fees for a utility trailer I was actively using.

Placed a lien on my house, I did not receive notice but then had to pay their attorney fees.

They are somehow not responsible for improvements or maintenance regarding the HOA.

I wonder where the money goes?

Amazing costumer service, love working with them. Super professional and helpful staff. Keep it up!

Great service. I have had two needs to talk to ACS who manages our community. Both times Jeremy responded within a few minutes. I was uncertain about using the action items, but he responded really fast.

This company is very professional, they are always helping others with their problems in any way that they can. The staff is very helpful and very friendly. I feel this company is very helpful.