Purchased windows One of the windows had a defect which I wanted corrected I contacted the local vendor, the broken part was covered under their lifetime warranty
However, I was VERY surprised that it cost the vendor and I $each ($total) for freight charges, the vendor stated that their policy is to split the cost of the freight with their customers The vendor also wanted an additional $to install the part
I checked with USPS the same package would have cost $for delivery and UPS would have charged $
Had it not been for the failure of one of their windows I would endorse their product However, gouging their customers to correct a structural failure of their product that came with a life-time warranty and then for the local vendor to add insult to injury with their $install fee ($to fix something under warranty) goes beyond anything I can endorse Buyer beware
Purchased windows One of the windows had a defect which I wanted corrected I contacted the local vendor, the broken part was covered under their lifetime warranty
However, I was VERY surprised that it cost the vendor and I $each ($total) for freight charges, the vendor stated that their policy is to split the cost of the freight with their customers The vendor also wanted an additional $to install the part
I checked with USPS the same package would have cost $for delivery and UPS would have charged $
Had it not been for the failure of one of their windows I would endorse their product However, gouging their customers to correct a structural failure of their product that came with a life-time warranty and then for the local vendor to add insult to injury with their $install fee ($to fix something under warranty) goes beyond anything I can endorse Buyer beware