Advanced Cosmetic Surgery

Hello,9/12/- Patient cancelled her surgery dateDeposit was still in our systemA refund was not requested on this date.9/28/- Patient requested a refund of her surgery depositA refund was made to her Credit Card on this day(not a check)10/2/- The notice that was sent to L [redacted] H [redacted] did not reach our officeL [redacted] no longer works for this office and her email is no longer valid 10/13/- First time that Advanced Cosmetic Surgery received a notice about this complaint and responded on the same dayHopefully the patient has received the deposit backPlease keep us updated Thank you,M [redacted] S [redacted]

12/17/ Dear Ms [redacted] RE: [redacted] ( [redacted] ) This patient was seen in our office initially on 11/30/and again on 09/14/for a second problemHer insurance was billed 10/05/for the 09/14/visit She states that the purchase date was 12/11/ This is false The following are comments taken exactly from the office notes stored in the computer 07/18/ The patient stated that she didn't believe that she had any kind of lesion removal after I explained that there is a signed consent and results from [redacted] where we sent off specimen from She said that she would contact insurance company and find out whats going onLtb Comment: The patient was seen for lesion removal originally on 11/30/Her statement is false 08/01/lacy - pt cld back and stated that her insurance co said that if we could provide proof of timely filing that they would pay for claimLtb Comment: We sent the insurance company proof that the claim was filed on 10/05/which is well within the timely filing periodHer subsequent claims that this was not filed in a timely fashion are false 10/11/ ACS sent bill with EOB (explanation of benefits ) stating patient owes Pt sent letter with EOB saying we did not file in a timely fashion However EOB states pt is responsible for chargesComment: [redacted] processed this claim and stated that the PATIENT’S balance is $ The patient was also sent a copy of the claim history that the insurance was filed in a timely fashion The patient has ignored the billing, the EOB and has refused to make paymentsShe has made zero effort to contact us after October considering that bills were sent to her home The patient owes the balance of $per the EOB from her insurance companyShe has been billed many times and has refused to pay balance or acknowledge that she has received a bill 03/26/– after exhausted efforts to obtain payment, the patient was sent to collections Copies of the claim history along with the EOB are included This patient claims to have called the office and asked to speak to the office manager on 12/11/2013, 12/11/2013, and 12/11/ We have no record of any conversations with her after 08/01/and no effort to pay her bill We received a complaint from the Revdex.com on 12/11/about her refusal to pay her billThe record speaks for itself Sincerely, [redacted] *** MD

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Again I ask for copies of bills that were sent to me in I would have settled this bill years ago if I had known about this and had been giving the opportunity to do soI will not pay this bill as I do not feel it is my responsibility as I was not informed in a timely manner so that my insurance company could have paid itI ask that the Revdex.com please advise me how to handle this issue as Advanced Cosmetics is unwilling to provide me the information I have requested Regards, [redacted] ***

Revdex.com: I havIe reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to meI did as you instructed and once I filled out the forms [redacted] returned a call stating [redacted] said I must sign a release from you allOnce again I feel i'm being bamboozled because once they found out what it concerned they were nonchalant and fault searchingI feel it was wrong to take a thousand dollars from me like that and I simply want my money back because they didnt do anything for me to earn it Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
*** *** denies that they received a claim from ACS prior to If indeed it was
filed in and my insurance did not respond, why was I not notified in a timely manner? If I had been aware that the insurance company had not paid, I would have attended to this at that timeNot knowing about this bill until years later has made it impossible for me to request the insurance company to pay. They have refused to pay as they say they received no claim until I requested ACS to file in 2013.I requested from ACS copies of bills that were sent to me after the service which they have not provided. I do not feel it is ethical business practice to inform a customer of a bill years later when there is no chance for that person to request their insurance company to pay the claim."accusation" #from ACS - I did not know the exact dates when the procedure was done as I no longer had the records"accusation" #from ACS - I did not remember the procedure at that the time I received a bill years later, but after they told me they had a signed consent from me, I did not dispute this."accusation" #from ACS - My claim that this bill was not filed with my insurance company in a timely manner was based on what the insurance company told meI personally had no record from ACS that this claim was filed."accusation" #from ACS - Yes, I was sent a bill in showing that my insurance company had denied the claim, but again, this was received in 2013, not and was based on a claim made to the insurance company in 2013, not 2009.I have not ignored any billings from ACSIndeed, I have done everything I can in regards to this billI did not even know I owed this bill until when I responded immediately to them, my insurance company and again back to themThe fact that they have no record of my calls is not anything I can resolveI had no notice that this was still an issue until I received a call from the collection agencyI called ACS on that same day, spoke with the office manager who said she would return my call, but did notAt this time I filed my complaint with Revdex.com as I do not know of another way to resolve this issueI feel I am being unjustly charged for inaction on the part of ACSI resent ACS basically calling me a liarAgain, this is not what I would expect from an ethical, professionally ran place of business
Regards,*** ***

To the Revdex.com of Upstate South Carolina,
We cannot reply unless the patient signs complete medical release forms This is the first email we have received in regards to the complaint through the Revdex.com from this patient Once we
have the necessary completed medical release forms from the patient we will be able to respond Please confirm that you received my emailThank you.
Kindest regards,
*** ***
Practice Administrator
Advanced Cosmetic Surgery
** *** *** Road
*** SC
(864)*** ***)
(866)***)
Fax(***
***

Dear Ms***RE: ***The patient was seen initially on 01/30/and received same day treatment from a nurse so as a courtesy we waived the $doctor consultation fee On this day *** signed our financial agreement that states "I understand that Advanced Cosmetic Surgery has a "NO
REFUND" Policy I agree, in the event of non-payment, to assume ALL COSTS INCLUDING THE COSTS OF INTEREST COLLECTION AND LEGAL ACTION (IF REQUIRED) *** then signed this form again on June 3rd, Our "No-show $fee" is also in writing, explained to every patient when they make their first appointment, and is posted in the office.On February 9th the patient submitted a $deposit for a special event held on February 18th The patient no-showed the February 18th appointment and we not only waived the $no-show fee, we also gave her the $credit towards a future appointment.The patient then no-showed her next appointment We have no record of any calls, emails, text messages, or communications of any kind where she tried to cancel or reschedule this appointment within the proper window The $no-show fee was placed on her account.The patient then purchased a package of treatments The cost of an individual treatment is $325, and a package of for $900, a discount of $ *** received a promotional discount of 20% or $off, for a total discount of $ The patient should have been charged $for the package, $for the no-show fee, $in tax, and given a credit for $25, which would have been a total of $ Due to a tax miscalculation, the patient was actually undercharged $ When the patient has asked if she was charged correctly, she has always been told "yes", as we didn't feel it was necessary to charge her the $she rightfully owes, due to our miscalculation On June 30th we received an email after hours from the patient, yet again asking how her charges were going to be corrected Her email was returned at 10am the next day, and *** was phoned as well so that we could explain the charges again *** did not return the phone call or email She was also called times the next week as we tried to follow up with her and explain the charges, she did not return any of those calls.On July 21st we received another call from ***, again asking for her charges to be explained and corrected We explained the charges again, admitted that we actually undercharged her $8.20, due to a tax miscalculation, which we have already waived *** expressed that she was pleased with her previous experiences, and happy with the results after using the first in her series of treatments We offered to waive the $no-show fee, and credit that to her account *** then asked for a full refund, and was reminded of our no refund policy, which she has signed multiple times *** promptly hung up and did not give us a chance to work out any sort of arrangements for her On July 21st we also received ***'s complaint filed with the Revdex.com. All of the ***'s communications, including her emails to our practice and this complaint, do not logically sequence and are difficult to follow ***'s biggest complaint actually seems to be that she was under charged, and we are not sure why that "offends" her To date she has received $in discounts, credits, and special considerations. The record speaks for itself.Sincerely,Dr*** *** JrMD*** ***

01/05/ Dear Ms***, RE: *** *** (*** Upon being admitted to our practice, every patient signs an agreement that he/she is responsible for all charges. Ms*** signed her agreement on 11/30/which states: “I understand that I am responsible for charges not covered or reimbursed by the above agents. I agree, in the event on non-payment, to assume ALL COSTS INCLUDEING THE COSTS OF INTEREST COLLECTION AND LEGAL ACTION (IF REQUIRED).” A copy of the document is attached As Ms*** does not keep copies of her records, it is implausible that she actually can support her claim. We HAVE copies of her records which we sent her. She has had plenty of opportunity to come by and pick up any records she required All interactions with her have been documented. If Ms*** ***) cannot remember the procedure she had or find her records, then how is it possible she can accurately remember anything regarding her discussions with this office? There were no conversations after Oct Regardless, she signed an agreement that she is responsible for payment with or without her insurance. It is her responsibility to ensure payment. The balance is past due. This is our last correspondence regarding this issue Sincerely, *** ** *** JrMD

I gave deposit in JulyRequested refund in September

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Again I ask for copies of bills that were sent to me in 2009. I would have settled this bill years ago if I had known about this and had been giving the opportunity to do so. I will not pay this bill as I do not feel it is my responsibility as I was not informed in a timely manner so that my insurance company could have paid it. I ask that the Revdex.com please advise me how to handle this issue as Advanced Cosmetics is unwilling to provide me the information I have requested.
Regards,[redacted]

Revdex.com:
I havIe reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is not satisfactory to me. I did as you instructed and once I filled out the forms [redacted] returned a call stating [redacted] said I must sign a release from you all. Once again I feel i'm being bamboozled because once they found out what it concerned they were nonchalant and fault searching. I feel it was wrong to take a thousand dollars from me like that and I simply want my money back because they didnt do anything for me to earn it.
Regards,
[redacted]

12/17/2014   Dear Ms. [redacted]   RE: [redacted])   This patient was seen in our office initially on 11/30/2006 and again on 09/14/2009 for a second problem. Her insurance was billed 10/05/2009 for the 09/14/2009 visit.  She states that the purchase date was 12/11/2009.  This is false.   The following are comments taken exactly from the office notes stored in the computer.   07/18/2013.  The patient stated that she didn't believe that she had any kind of lesion removal after 2006.  I explained that there is a signed consent and results from [redacted] where we sent off specimen from 2009.  She said that she would contact insurance company and find out whats going on. Ltb Comment: The patient was seen for lesion removal originally on 11/30/2006. Her statement is false.   08/01/2013 lacy - pt cld back and stated that her insurance co said that if we could provide proof of timely filing that they would pay for claim. Ltb Comment: We sent the insurance company proof that the claim was filed on 10/05/2009 which is well within the timely filing period. Her subsequent claims that this was not filed in a timely fashion are false.   10/11/2013  ACS sent bill with EOB (explanation of benefits ) stating patient owes 1290.00. Pt sent letter with EOB saying we did not file in a timely fashion.  However EOB states pt is responsible for charges. Comment: [redacted] processed this claim and stated that the PATIENT’S balance is $1290.00.  The patient was also sent a copy of the claim history that the insurance was filed in a timely fashion.   The patient has ignored the billing, the EOB and has refused to make payments. She has made zero effort to contact us after October 2013 considering that 4 bills were sent to her home.   The patient owes the balance of $1290.00 per the EOB from her insurance company. She has been billed many times and has refused to pay balance or acknowledge that she has received a bill.   03/26/2014 – after exhausted efforts to obtain payment, the patient was sent to collections.    Copies of the claim history along with the EOB are included.   This patient claims to have called the office and asked to speak to the office manager on 12/11/2013, 12/11/2013, and 12/11/2014.  We have no record of any conversations with her after 08/01/2013 and no effort to pay her bill.    We received a complaint from the Revdex.com on 12/11/2014 about her refusal to pay her bill. The record speaks for itself.       Sincerely,       [redacted] MD

Hello,9/12/17 - Patient cancelled her surgery date. Deposit was still in our system. A refund was not requested on this date.9/28/17 - Patient requested a refund of her surgery deposit. A refund was made to her Credit Card on this...

day. (not a check)10/2/17 - The notice that was sent to L[redacted] did not reach our office. L[redacted] no longer works for this office and her email is no longer valid.  10/13/17 - First time that Advanced Cosmetic Surgery received a notice about this complaint and responded on the same day. Hopefully the patient has received the deposit back. Please keep us updated.  Thank you,M[redacted]

Dear Ms. [redacted]
RE: [redacted]
The patient was seen initially on 01/30/2015 and received same day treatment from a nurse so as a courtesy we waived the $75 doctor consultation fee.  On this day [redacted] signed our financial agreement that...

states "I understand that Advanced Cosmetic Surgery has a "NO REFUND" Policy.  I agree, in the event of non-payment, to assume ALL COSTS INCLUDING THE COSTS OF INTEREST COLLECTION AND LEGAL ACTION (IF REQUIRED).  [redacted] then signed this form again on June 3rd, 2015.  Our "No-show $50 fee" is also in writing, explained to every patient when they make their first appointment, and is posted in the office.
On February 9th the patient submitted a $25 deposit for a special event held on February 18th.  The patient no-showed the February 18th appointment and we not only waived the $50 no-show fee, we also gave her the $25 credit towards a future appointment.
The patient then no-showed her next appointment.  We have no record of any calls, emails, text messages, or communications of any kind where she tried to cancel or reschedule this appointment within the proper window.  The $50 no-show fee was placed on her account.
The patient then purchased a package of treatments.  The cost of an individual treatment is $325, and a package of 3 for $900, a discount of $75.  [redacted] received a promotional discount of 20% or $180 off, for a total discount of $255.  The patient should have been charged $720 for the package, $50 for the no-show fee, $43.20 in tax, and given a credit for $25, which would have been a total of $788.20.  Due to a tax miscalculation, the patient was actually undercharged $8.20.  When the patient has asked if she was charged correctly, she has always been told "yes", as we didn't feel it was necessary to charge her the $8.20 she rightfully owes, due to our miscalculation.  
On June 30th we received an email after hours from the patient, yet again asking how her charges were going to be corrected.  Her email was returned at 10am the next day, and [redacted] was phoned as well so that we could explain the charges again.  [redacted] did not return the phone call or email.  She was also called 3 times the next week as we tried to follow up with her and explain the charges, she did not return any of those calls.
On July 21st we received another call from [redacted], again asking for her charges to be explained and corrected.  We explained the charges again, admitted that we actually undercharged her $8.20, due to a tax miscalculation, which we have already waived.  [redacted] expressed that she was pleased with her previous experiences, and happy with the results after using the first in her series of 3 treatments.  We offered to waive the $50 no-show fee, and credit that to her account.  [redacted] then asked for a full refund, and was reminded of our no refund policy, which she has signed multiple times.  [redacted] promptly hung up and did not give us a chance to work out any sort of arrangements for her.  On July 21st we also received [redacted]'s complaint filed with the Revdex.com. 
All of the [redacted]'s communications, including her emails to our practice and this complaint, do not logically sequence and are difficult to follow.  [redacted]'s biggest complaint actually seems to be that she was under charged, and we are not sure why that "offends" her.  To date she has received $363.20 in discounts, credits, and special considerations. 
The record speaks for itself.
Sincerely,
Dr. [redacted] Jr. MD
[redacted]