Advanced Data Systems

I am rejecting this response because:1) ADSC oftentimes did not audit my claims and or did not meet deadlines so many claims are cancelled by the insurers.2) Many claims, on audit, were submitted inappropriately.2) ADSC often cancelled accounts receivable items due from insurers and patients without my permission; they zeroed out account balances without explanation.4) on many accounts, they billed the patients incorrectly leading to many many patient complaints and even patient threats to leave the practice because of poor billing. 5) Secondary insurance claims rarely submitted to insurance.As a result these problems, I lost a lot of money.I have accounting and billing documentation for all of the above problems, as well as patient testimony of cancelled claims. In one three way converstation ADSC told my patient that I cannot bill for a claim ADSC deleted My office manager was on the line as ADSC told my patient this and refuted that statement on the spot

We are in receipt of everything the practice ever sent to us for billing, some of which included old dates of service that were already past their filing dates when they were sent to us. Obviously we have no control over that. The practice claims we didn't send patient statements yet we have plenty...

of statements the practice themselves sent back to us with notes telling us to write off the balance, or with patient proof of payments attached. ADS trained the client as comprehensively as any other client, so we deny the allegation of insufficient training. The client's contract shows nothing about ADS setting up any computers, and we didn't. We make the software available to the client which is done remotely, and which is called for in the contract. ADS categorically denies having misinformed the practice about Meaningful Use deadlines. On the contrary, we worked as closely with them on assisting with Meaningful Use as we have for the scores of other physicians who were successful in attaining Meaningful Use and have documentation to that effect. What the practice may be referring to is that we (ADS) did not attest FOR them. If that's the allegation, then that is absolutely correct: we do not, actually CANNOT attest for physicians. Physicians must go through their registration and attestation process themselves. We guide them and provide suggestions and answers to questions if anything is unclear, but to our knowledge, NO VENDOR CAN ATTEST FOR PHYSICIANS. Ultimately they need to attest for themselves. In other words, we can bring the doctor directly to the well, pull up the bucket of water and put it to their mouth, but we can't drink the water for them. The billing program is highly sophisticated and the exact same system is in use by practices and billing companies handling tens of thousands of physicians with as many system users. The system even handles intricate billing protocols for radiology, behavioral health and anesthesia. It is extremely deep and comprehensive.

Review: Medical Billing Service:

1) They promised free training and setting up our computers but very little service was given so that our office

never became fully trained in their computer system.

2) cheated us on billing: did not follow up on claims

did not send out patient bills (opposite of what contracted for )

-purposely deleted outstanding balances and told patients they owed us nothing

3) did not educate us about the billing system

4) missed deadlines to file claims and fix insurance claims causing us to lose money

and opportunity to bill for services rendered..

-as a result we lost a lot of money

5) ignored many emails requesting billing service

6) billing needs to be sent to patients and accounts need followup.

7) Misinfomred us about deadlines and requirements for passing Medicare Electronic Health Record "Meaningful Use" program:

-caused massive staff effort, diverting us from usual patient care

8) Salesman George has described company

as having the best system and storngest EHR. Butthis was not the case.. The billing program

was very basic.Desired Settlement: They are billing us still for almost $4000.00. My losses are between $40,000 to $50,000.

I request that they cancel our bills and reimburse us for some of our losses.

I request they continue to allow me access to my account on the computers

so that I can analyze the accounts.

Business

Response:

We are in receipt of everything the practice ever sent to us for billing, some of which included old dates of service that were already past their filing dates when they were sent to us. Obviously we have no control over that. The practice claims we didn't send patient statements yet we have plenty of statements the practice themselves sent back to us with notes telling us to write off the balance, or with patient proof of payments attached. ADS trained the client as comprehensively as any other client, so we deny the allegation of insufficient training. The client's contract shows nothing about ADS setting up any computers, and we didn't. We make the software available to the client which is done remotely, and which is called for in the contract. ADS categorically denies having misinformed the practice about Meaningful Use deadlines. On the contrary, we worked as closely with them on assisting with Meaningful Use as we have for the scores of other physicians who were successful in attaining Meaningful Use and have documentation to that effect. What the practice may be referring to is that we (ADS) did not attest FOR them. If that's the allegation, then that is absolutely correct: we do not, actually CANNOT attest for physicians. Physicians must go through their registration and attestation process themselves. We guide them and provide suggestions and answers to questions if anything is unclear, but to our knowledge, NO VENDOR CAN ATTEST FOR PHYSICIANS. Ultimately they need to attest for themselves. In other words, we can bring the doctor directly to the well, pull up the bucket of water and put it to their mouth, but we can't drink the water for them. The billing program is highly sophisticated and the exact same system is in use by practices and billing companies handling tens of thousands of physicians with as many system users. The system even handles intricate billing protocols for radiology, behavioral health and anesthesia. It is extremely deep and comprehensive.

Consumer

Response:

I am rejecting this response because:1) ADSC oftentimes did not audit my claims and or did not meet deadlines so many claims are cancelled by the insurers.2) Many claims, on audit, were submitted inappropriately.2) ADSC often cancelled accounts receivable items due from insurers and patients without my permission; they zeroed out account balances without explanation.4) on many accounts, they billed the patients incorrectly leading to many many patient complaints and even patient threats to leave the practice because of poor billing. 5) Secondary insurance claims rarely submitted to insurance.As a result these problems, I lost a lot of money.I have accounting and billing documentation for all of the above problems, as well as patient testimony of cancelled claims. In one three way converstation ADSC told my patient that I cannot bill for a claim ADSC deleted. My office manager was on the line as ADSC told my patient this and refuted that statement on the spot.