Advanced Dental Group Reviews (1)
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Advanced Dental Group Rating
Description: DENTISTS
Address: 358 East Olive Avenue, Burbank, California, United States, 91502-1215
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Review: On July 24th, I had a full set of x-rays performed at Advanced Dental. I placed a call to Advanced Dental on July 25th requesting to pick up my x-rays on Monday, July 29th. They responded to my inquiry with " why"? I advised them that I needed my films for a second opinion. They assured me that my films would be ready for pick up on Monday, July 29th. When I arrived at the office, I asked the receptionist for the x-rays. She went and spoke with the dental hygenist who gave her a folder with an x-ray. I specifically asked if the folder contained the full set of x-rays that were performed on July 24th. She assured me everything was in the folder and charged me $25.00. Upon arrival at my new dentist, the dentist informed me that there was ONE PHOTO COPIED x-ray in the folder and questioned why I would be charged $25.00 for a photocopied x-ray. At that time, the new dentist performed his own set of x-rays due to the uselessness of the photocopied x-ray. When I left the office, I contacted Advanced Dental questioning why I was charged $25.00 for a photocopied x-ray. After voicing my concerns about the situation, the girl was rude and said " I will call you back". She never called back so I then spoke to the Manager [redacted] who apologized and said I will get your full set of x-rays. I explained that I appreciated her offer but that, at this time, I was already inconvenienced enough and would just like to have my $25.00 refunded. [redacted] stated that "she will not be refunding my $25.00." Another concern about Advanced Dental is regarding dental practice. I was told by Advanced Dental that I had eight cavities (within a three month period). On the x-rays the new dentist performed, it showed I have 3 cavities. This is a major discrepancy and makes me questions their motives.Desired Settlement: I would like my 25$ refunded.
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Response:
{Please see attachment.}