Advanced Dentistry & Implant Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dr [redacted] is being very unprofessional in her response, blaming us or explaining Math instead of being genuine and accepting her faults/correcting the un-applicable charges.She wants her patients to pay with a blind eye to whatever she charges them rather than being fair and prompt to her profession In our case, the estimates that she had initially given was way off by 50% to the charges billed, this is unacceptable, she is charging an excess of $for general cleaning to what the insurance has already paidThis is the first time that any dentist is charging us for regular cleaning, moreover she is charging us for the treatments that were not even done on the patient like fluoride treatment, charges for educating on how to brush for a 17year old ?? I mean ridiculous.we have no interest to ever continue with her forget about her dismissing us, saying such things in writing she is demoralizing herself, we will take this further if she does not correct the unnecessary charges upon us Regards, [redacted]

This office represents the interests of Dr [redacted] , [redacted] and Advanced Dentistry and Implant CenterTherefore, this response is made on behalf of Dr [redacted] and Advanced Dentistry and Implant CenterI have read the Revdex.com's (hereafter “Revdex.com”) Complaint number [redacted] and also the Complainant's response to Dr [redacted] 's original responseObviously, this matter cannot be resolved by continuously going back and forth between Dr [redacted] 's office and the patientBased on the patient's response to Dr [redacted] 's original response, it is evident that the patient's dispute is primarily a billing dispute pertaining to the prices of services offered by Dr [redacted] There are no allegations that the services were not performed as promised, or that the quality of services were substandardFurthermore, patient has signed documents agreeing to pay for any charges that were not covered by her insurance (See enclosed documents)Therefore, patient's allegations that she should not be charged for anything that her insurance does not cover, is baselessIf you carefully read the patient's original Complaint, the patient even agrees to pay $for her husband's treatmentThus, this whole Complaint is based entirely on “Issues based solely on dissatisfaction with a company's price” and “Buyers Remorse” and according to Revdex.com's own Policy applicable to Complaints, Revdex.com does not handle this type of a ComplaintSee Revdex.com's own Complaint resolution guidelines enclosed with this letterAccordingly, I ask that the Revdex.com inform the patient about the fact that its Complaint procedures may not be utilized to resolve a dispute over the price of a Company's services and close the Complaint in accordance with Revdex.com's stated policyI thank you for your prompt attention to this matter and should you have any questions or concerns, please let me knowSincerely, [redacted] ***

This letter is to be considered as our office response to the patient complaintPer our phone conversation, and my first receipt of your notification letter last week regarding a billing complaint received to your office by patient named, [redacted] , I am enclosing documents to prove otherwise.Enclosed, please find all documents regarding the services provided, fees charged and Explanation Of Benefits from their insurance company whom I am a provider withAlong with patient signatures acknowledging them that the portion not payable by insurance Company will be patient responsibilityYou can see on their EOBs from insurance company the patient portion, $as "the patient responsibility" determined by the insurance companyAllowed charged amount is $with $deductiblePatient paid $Insurance paid $Therefore; $(patient responsibility) minus $(the amount patient paid)=$This is considered a simple mathematics.We have tried to make this clear to the patient, but she does not accept itShe does not accept what her insurance is telling herShe herself, sets the rules, sets fee for services rendered and wants to pay the amount she wantsWe have only sent her one billing statementAlthough she is overly past due but we have not made any attempts to collect the amount owed to our officeThere has been some phone conversation, regarding explanation of the billing statementInstead, she sends a baseless complaint report to your company for non-paymentI have just dismissed her as a patient for non-payment of her billsThe dismissal letter is also enclosed.Please review carefully and treat accordingly, My office at Advanced Dentistry & Implant Center has many happy and friendly patients for the past years of practiceSee my website at [redacted] and read our reviews.if you have any other questions and or concerns please feel free to contact me at *** [redacted] or e-mail me at [redacted] Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowDr *** is being very unprofessional in her response, blaming us or explaining Math instead of being genuine and accepting her faults/correcting the un-applicable chargesShe wants her patients to pay with a blind eye to whatever she charges them rather than being fair and prompt to her profession In our case, the estimates that she had initially given was way off by 50% to the charges billed, this is unacceptable, she is charging an excess of $for general cleaning to what the insurance has already paidThis is the first time that any dentist is charging us for regular cleaning, moreover she is charging us for the treatments that were not even done on the patient like fluoride treatment, charges for educating on how to brush for a 17year old ?? I mean ridiculouswe have no interest to ever continue with her forget about her dismissing us, saying such things in writing she is demoralizing herself, we will take this further if she does not correct the unnecessary charges upon us
Regards,
*** ***

This office represents the interests of Dr*** ***, *** *** and Advanced Dentistry and Implant CenterTherefore, this response is made on behalf of Dr*** and Advanced Dentistry and Implant CenterI have read the Revdex.com's (hereafter “Revdex.com”) Complaint number *** and also the Complainant's response to Dr***'s original responseObviously, this matter cannot be resolved by continuously going back and forth between Dr***'s office and the patient.Based on the patient's response to Dr***'s original response, it is evident that the patient's dispute is primarily a billing dispute pertaining to the prices of services offered by Dr***There are no allegations that the services were not performed as promised, or that the quality of services were substandard.Furthermore, patient has signed documents agreeing to pay for any charges that were not covered by her insurance (See enclosed documents)Therefore, patient's allegations that she should not be charged for anything that her insurance does not cover, is baselessIf you carefully read the patient's original Complaint, the patient even agrees to pay $for her husband's treatmentThus, this whole Complaint is based entirely on “Issues based solely on dissatisfaction with a company's price” and “Buyers Remorse” and according to Revdex.com's own Policy applicable to Complaints, Revdex.com does not handle this type of a ComplaintSee Revdex.com's own Complaint resolution guidelines enclosed with this letter.Accordingly, I ask that the Revdex.com inform the patient about the fact that its Complaint procedures may not be utilized to resolve a dispute over the price of a Company's services and close the Complaint inaccordance with Revdex.com's stated policy.I thank you for your prompt attention to this matter and should you have any questions or concerns,please let me know.Sincerely,*** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dr *** is being very unprofessional in her response, blaming us or explaining Math instead of being genuine and accepting her faults/correcting the un-applicable charges.She wants her patients to pay with a blind eye to whatever she charges them rather than being fair and prompt to her profession In our case, the estimates that she had initially given was way off by 50% to the charges billed, this is unacceptable, she is charging an excess of $for general cleaning to what the insurance has already paidThis is the first time that any dentist is charging us for regular cleaning, moreover she is charging us for the treatments that were not even done on the patient like fluoride treatment, charges for educating on how to brush for a 17year old ?? I mean ridiculous.we have no interest to ever continue with her forget about her dismissing us, saying such things in writing she is demoralizing herself, we will take this further if she does not correct the unnecessary charges upon us
Regards,
*** ***

This letter is to be considered as our office response to the patient complaintPer our phone conversation, and my first receipt of your notification letter last week regarding a billing complaint received to your office by patient named, *** ***, I am enclosing documents to prove
otherwise.Enclosed, please find all documents regarding the services provided, fees charged and Explanation Of Benefits from their insurance company whom I am a provider withAlong with patient signatures acknowledging them that the portion not payable by insurance Company will be patient responsibilityYou can see on their EOBs from insurance company the patient portion, $as "the patient responsibility" determined by the insurance companyAllowed charged amount is $with $deductiblePatient paid $Insurance paid $Therefore; $(patient responsibility) minus $(the amount patient paid)=$This is considered a simple mathematics.We have tried to make this clear to the patient, but she does not accept itShe does not accept what her insurance is telling herShe herself, sets the rules, sets fee for services rendered and wants to pay the amount she wantsWe have only sent her one billing statementAlthough she is overly past due but we have not made any attempts to collect the amount owed to our officeThere has been some phone conversation, regarding explanation of the billing statementInstead, she sends a baseless complaint report to your company for non-paymentI have just dismissed her as a patient for non-payment of her billsThe dismissal letter is also enclosed.Please review carefully and treat accordingly, My office at Advanced Dentistry & Implant Center has many happy and friendly patients for the past years of practiceSee my website at *** and read our reviews.if you have any other questions and or concerns please feel free to contact me at *** *** or e-mail me at ***Sincerely,*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dr [redacted] is being very unprofessional in her response, blaming us or explaining Math instead of being genuine and accepting her faults/correcting the un-applicable charges.She wants her patients to pay with a blind eye to whatever she charges them rather than being fair and prompt to her profession.  In our case, the estimates that she had initially given was way off by 50% to the charges billed, this is unacceptable,  she is charging an excess of $60 for general cleaning to what the insurance has already paid. This is the first time that any dentist is charging us for regular cleaning, moreover she is charging us for the treatments that were not even done on the patient like fluoride treatment, charges for educating on how to brush for a 17year old  ??  I mean ridiculous.we have no interest to ever continue with her forget about her dismissing us, saying such things in writing she is demoralizing herself, we will take this further if she does not correct the unnecessary charges upon us.
Regards,
[redacted]

This letter is to be considered as our office response to the patient complaint. Per our phone conversation, and my first receipt of your notification letter last week regarding a billing complaint received to your office by patient named, [redacted], I am enclosing documents to prove...

otherwise.Enclosed, please find all documents regarding the services provided, fees charged and Explanation Of Benefits from their insurance company whom I am a provider with. Along with patient signatures acknowledging them that the portion not payable by insurance Company will be patient responsibility. You can see on their EOBs from insurance company the patient portion, $212.20 as "the patient responsibility" determined by the insurance company. Allowed charged amount is $665.00 with $50 deductible. Patient paid $128. Insurance paid $452.80. Therefore; $212.20 (patient responsibility) minus $128 (the amount patient paid)=$84.20 This is considered a simple mathematics.We have tried to make this clear to the patient, but she does not accept it. She does not accept what her insurance is telling her. She herself, sets the rules, sets fee for services rendered and wants to pay the amount she wants. We have only sent her one billing statement. Although she is overly past due but we have not made any attempts to collect the amount owed to our office. There has been some phone conversation, regarding explanation of the billing statement. Instead, she sends a baseless complaint report to your company for non-payment. I have just dismissed her as a patient for non-payment of her bills. The dismissal letter is also enclosed.Please review carefully and treat accordingly, My office at Advanced Dentistry & Implant Center has many happy and friendly patients for the past 17 years of practice. See my website at [redacted] and read our reviews.if you have any other questions and or concerns please feel free to contact me at [redacted] or e-mail me at [redacted]Sincerely,[redacted]

This office represents the interests of Dr. [redacted], [redacted] and Advanced Dentistry and Implant Center. Therefore, this response is made on behalf of Dr. [redacted] and Advanced Dentistry and Implant Center. I have read the Revdex.com's (hereafter “Revdex.com”) Complaint number [redacted] and also the Complainant's response to Dr. [redacted]'s original response. Obviously, this matter cannot be resolved by continuously going back and forth between Dr. [redacted]'s office and the patient.
Based on the patient's response to Dr. [redacted]'s original response, it is evident that the patient's dispute is primarily a billing dispute pertaining to the prices of services offered by Dr. [redacted]. There are no allegations that the services were not performed as promised, or that the quality of services were substandard.
Furthermore, patient has signed documents agreeing to pay for any charges that were not covered by her insurance (See enclosed documents). Therefore, patient's allegations that she should not be charged for anything that her insurance does not cover, is baseless. If you carefully read the patient's original Complaint, the patient even agrees to pay $14.40 for her husband's treatment. Thus, this whole Complaint is based entirely on “Issues based solely on dissatisfaction with a company's price” and “Buyers Remorse” and according to Revdex.com's own Policy applicable to Complaints, Revdex.com does not handle this type of a Complaint. See Revdex.com's own Complaint resolution guidelines enclosed with this letter.
Accordingly, I ask that the Revdex.com inform the patient about the fact that its Complaint procedures may not be utilized to resolve a dispute over the price of a Company's services and close the Complaint in
accordance with Revdex.com's stated policy.
I thank you for your prompt attention to this matter and should you have any questions or concerns,
please let me know.
Sincerely,
[redacted]

This office represents the interests of Dr. [redacted], [redacted] and Advanced Dentistry and Implant Center. Therefore, this response is made on behalf of Dr. [redacted] and Advanced Dentistry and Implant Center. I have read the Revdex.com's (hereafter “Revdex.com”) Complaint number [redacted] and also the Complainant's response to Dr. [redacted]'s original response. Obviously, this matter cannot be resolved by continuously going back and forth between Dr. [redacted]'s office and the patient.Based on the patient's response to Dr. [redacted]'s original response, it is evident that the patient's dispute is primarily a billing dispute pertaining to the prices of services offered by Dr. [redacted]. There are no allegations that the services were not performed as promised, or that the quality of services were substandard.Furthermore, patient has signed documents agreeing to pay for any charges that were not covered by her insurance (See enclosed documents). Therefore, patient's allegations that she should not be charged for anything that her insurance does not cover, is baseless. If you carefully read the patient's original Complaint, the patient even agrees to pay $14.40 for her husband's treatment. Thus, this whole Complaint is based entirely on “Issues based solely on dissatisfaction with a company's price” and “Buyers Remorse” and according to Revdex.com's own Policy applicable to Complaints, Revdex.com does not handle this type of a Complaint. See Revdex.com's own Complaint resolution guidelines enclosed with this letter.Accordingly, I ask that the Revdex.com inform the patient about the fact that its Complaint procedures may not be utilized to resolve a dispute over the price of a Company's services and close the Complaint inaccordance with Revdex.com's stated policy.I thank you for your prompt attention to this matter and should you have any questions or concerns,please let me know.Sincerely,[redacted]

This letter is to be considered as our office response to the patient complaint....

Per our phone conversation, and my first receipt of your notification letter last week regarding a billing complaint received to your office by patient named, [redacted], I am enclosing documents to prove otherwise.
Enclosed, please find all documents regarding the services provided, fees charged and Explanation Of Benefits from their insurance company whom I am a provider with. Along with patient signatures acknowledging them that the portion not payable by insurance Company will be patient responsibility. You can see on their EOBs from insurance company the patient portion, $212.20 as "the patient responsibility" determined by the insurance company. Allowed charged amount is $665.00 with $50 deductible. Patient paid $128. Insurance paid $452.80. Therefore; $212.20 (patient responsibility) minus $128 (the amount patient paid)=$84.20 This is considered a simple mathematics.
We have tried to make this clear to the patient, but she does not accept it. She does not accept what her insurance is telling her. She herself, sets the rules, sets fee for services rendered and wants to pay the amount she wants. We have only sent her one billing statement. Although she is overly past due but we have not made any attempts to collect the amount owed to our office. There has been some phone conversation, regarding explanation of the billing statement. Instead, she sends a baseless complaint report to your company for non-payment. I have just dismissed her as a patient for non-payment of her bills. The dismissal letter is also enclosed.
Please review carefully and treat accordingly, My office at Advanced Dentistry & Implant Center has many happy and friendly patients for the past 17 years of practice. See my website at [redacted] and read our reviews.
if you have any other questions and or concerns please feel free to contact me at [redacted] or e-mail me at [redacted]
Sincerely,
[redacted]

Review: This is regarding my husband and daughter's dental service with Dr [redacted]. Apparently, before visiting the doctor I had called them and asked for estimates for my husbands deep dental cleaning, they gave an estimate which was in the range of our budget line and my husband got the treatment from her, after which we got a bill for 84.40$, we had already paid $129 before the treatment based on her estimate charges earlier.

Also we have been charged for fluoride treatment but my husband said they didnt put fluoride, moreover xrays could be avoided as well.

In addition to the above, my daughter went for regular yearly dental cleaning, this is 100% covered by insurance however we are charged $60 which included fluoride treatment, antibacterial treatment and going over brushing instructions for a 17year old.

I was over there and they didnt check with me or mention that this would cause additional charges.

I wrote them emails, phonecalls to see if they can waive off some charges but nothing has been done to waive off the charges.

We really think it is unfair to charge us so heavily despite repeated requests. We did not budget for over price of the treatment and the estimates given for deep cleaning were over 60% off.

we do not want to pay the additional charges of $84.40 and $60 to them as we do not think it is legit. We could pay her 84.40-60= $14.40 for my husband's treatment only and $0 for my daughter's cleaning treatment.

please look into this matter and help us out. thank you Revdex.com.Desired Settlement: waive off the charges, worst case we will pay $14.40 toward my husbands charges

Business

Response:

This letter is to be considered as our office response to the patient complaint. Per our phone conversation, and my first receipt of your notification letter last week regarding a billing complaint received to your office by patient named, [redacted], I am enclosing documents to prove otherwise.Enclosed, please find all documents regarding the services provided, fees charged and Explanation Of Benefits from their insurance company whom I am a provider with. Along with patient signatures acknowledging them that the portion not payable by insurance Company will be patient responsibility. You can see on their EOBs from insurance company the patient portion, $212.20 as "the patient responsibility" determined by the insurance company. Allowed charged amount is $665.00 with $50 deductible. Patient paid $128. Insurance paid $452.80. Therefore; $212.20 (patient responsibility) minus $128 (the amount patient paid)=$84.20 This is considered a simple mathematics.We have tried to make this clear to the patient, but she does not accept it. She does not accept what her insurance is telling her. She herself, sets the rules, sets fee for services rendered and wants to pay the amount she wants. We have only sent her one billing statement. Although she is overly past due but we have not made any attempts to collect the amount owed to our office. There has been some phone conversation, regarding explanation of the billing statement. Instead, she sends a baseless complaint report to your company for non-payment. I have just dismissed her as a patient for non-payment of her bills. The dismissal letter is also enclosed.Please review carefully and treat accordingly, My office at Advanced Dentistry & Implant Center has many happy and friendly patients for the past 17 years of practice. See my website at [redacted] and read our reviews.if you have any other questions and or concerns please feel free to contact me at [redacted] or e-mail me at [redacted]Sincerely,[redacted]