Advanced Dermatology and Skin Care, PA

When the guest checked out, housekeeping to head housekeeper that items were missing from roomThe room was inspected by head housekeeper and guest was charged for the replacement of missing itemsGuest has called and talked to manager and I did explain to guest reason for chargesGuest also called the property and told front desk person manager said it was ok to refund money back to themWhich was a statement the guest made to front desk personThe charges will stay as is.Management1/8/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [.indeed, we talked several times the issue without any solution by the doctor, this charge is a billing error, which cancel the insurance money collected, but no treatment described is no place in the bill which I am claiming I am requesting the cancellation of this charge, it does not correspond to any treatment received Regards,

I am writing this email in regards to Reference #***This issue with Mr*** has been resolved as of March 17, I provided Mr*** with a credit in the amount of $Mr*** has wrote me an email confirming that he did receive this credit and is
satisfied. The issue has been resolvedIf you have any questions please feel free to contact me. Regards, Jessica H*** Quality Inn and Suites State Road East Lafayette, IN Phone: 765- 447-Fax: 765-447-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I made multiple attempts to tell the property manager that there must have been an error made when recording the room number of the room with missing items, because we did not steal any items from the property In all of my attempts to explain this to the property manager and ask that they review the charge, they took my phone number and said they would look into the charges and call me back They have not called me back any of the times I gave them my number I also did not tell the front desk person that the manager said it was ok to refund the money back to me That is a claim made by the property manager in this case.When we checked into the hotel, I was the 3rd person in line The first person had returned to the front desk because the front desk person had assigned them a room which was already occupied by other guests The second person had returned to the front desk because the front desk person had assigned them a room that smelled like smoke, and stated that they asked for a non-smoking room Both of these instances show that the property does not have good organization/record keeping policies in place I am another victim of this un-organized/miss-recorded information, and firmly attest that there is a mistake in the room number for the missing information, and that the $charge as been assigned to the wrong guest.I am requesting a full refund of the $
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[.indeed, we talked several times the issue without any solution by the doctor, this charge is a billing error, which cancel the insurance money collected, but no treatment described is no place in the bill which I am claiming.  I am requesting the cancellation of this charge, it does not correspond to any treatment received. 
Regards,

When the guest checked out, housekeeping to head housekeeper that items were missing from room. The room was inspected by head housekeeper and guest was charged for the replacement of missing items. Guest has called and talked to manager and I did explain to guest reason for charges. Guest also...

called the property and told front desk person manager said it was ok to refund money back to them. Which was a false statement the guest made to front desk person. The charges will stay as is.Management1/8/2016

The charge was for treatment of a dependent of Mr [redacted]. We have had several conversations with the mother regarding this bill. All documentation was submitted to his insurance company and he owes the balance.