Advanced Disposal Services Solid Waste Midwest LLC

To Whom It May Concern:We have received your letter electronically regarding the complaint from Linda and Red [redacted] regarding their issueThis account has been closed and we will be sending a refund of $(July-January) that wasn't usedthey do need to allow 4-weeks for delivery of this refund checkThe dumpster should be removed soon as wellI believe that this resolves the issue.If you need anything further, please feel free to call or e-mail meThanks!Sincerely, [redacted] Customer Service ManagerAdvanced Disposal Services Solid Waste Midwest, LLCPO Box 247Macon, MO [email protected]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 1 [redacted] and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2015/08/05) */
The customer is right they had two accts with us.
FX XXXXXX [redacted] in Assumption they cancelled 04/22/2015. They paid through March 2015 We adjusted off all charges for April - June. They should have paid a portion of April...

however we adjusted off. The Ops Team has been notified to remove the totes (4) and reminded again yesterday 08/04/2015 & today 08/05/2015. There is no indication of service issues with the service from Dec 14.
F3324378 [redacted] N [redacted] N [redacted] is the 2nd account a residential account. Cancelled 02/26/2015 the customer paid through December $69.00 and We adjusted off all other charges. Again the Ops team has been reminded 08/04 & 08/05 to remove these totes ASAP. They have been behind on tote removals due to man power. I'm confident they will be removed from both accts today. The refund information given was incorrect as there were duplicate adjustments sent in making the account appear that there was a refund due. That had been corrected. As far as no pick up in Dec the customers account show no indication of any service issues in Dec, there were some misses that were entered into the system in Feb and we sent drivers back to service. I spoke to Mr. [redacted] on 08/04/2015 and explained all information to him, he said all he wanted at this point was to have the totes removed and be done with the whole issue. I apologized for the delay in the removals and promised him I'd get them taken care of and I have been in communication with Ops team to do so. I explained to Mr. Forelines no refunds would be issued and he understood and again asked me to get the totes removed and that was all that needed to be done.
I feel that we have done our part and closed both accounts , adjusted the monies owed and we are getting totes removed, and working on that today.
I feel nothing more needs to be done on either of these accounts accept to verify totes are removed and accounts noted. At this point both accounts are 0 balance with no monies owed, and no credits to refund. Thank you

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Initial Consumer Rebuttal /* (2000, 7, 2015/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Only accept response to be done with this. We do not agree with their story. We had 3 accts in fact including parsonage which is why phone calls began in December when diapers add up week after week...get the picture? I asked to cancel service on all accts same day in February but they closed church in april. Again we paid for service THROUGH March 31and our argument was for the times they did not pick up in that quarter and before. Our tote has been picked up so thankful for that. We will always feel we were taken advantage of so not completely satisfied but they win.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12485565So far last 2 weeks trash is being picked up as supposed to be. The person who called and left me a voicemail. I forget his name. I returned the call 2 times once leaving a message. He never called back. It's been. Over 2 weeks now. I'm assuming he was from dispatch or operations from previous conversations with a supervisor. If someone leaves a message asking to speak with you about an issue and the call is returned. You'd think calling the customer back would be done to discuss the issues. The person must not care to discuss anything

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution is satisfactory to me.

To Whom It May Concern:We have received your letter electronically regarding the complaint from Linda and Red [redacted] regarding their issue. This account has been closed and we will be sending a refund of $295.00 (July-January) that wasn't used. they do need to allow 4-6 weeks for delivery of this...

refund check. The dumpster should be removed soon as well. I believe that this resolves the issue.If you need anything further, please feel free to call or e-mail me. Thanks!Sincerely,[redacted] Customer Service ManagerAdvanced Disposal Services Solid Waste Midwest, LLCPO Box 247Macon, MO [email protected]

[redacted] is a 1 x week pick up on Thursday.  I have spoken to [redacted] as well as the Route Manager in the past regarding the burn barrel situation. We don't like dumping them for various reasons biggest one being safety. The driver can become injured as well as the ashes can catch trucks, and...

landfills on fire. This has happened - I have given the Ops Manager a copy of this compliant and once again asked him [redacted] Cullison to reach out to the customer to discuss the best possible way to help resolve the issue with the burn barrel/pick up.  However we will continue to service the home as long as there is no issues with the stop - and the correct cans are used and acceptable for pick up. We here at Advanced Disposal want to provide the best possible service we can give with consistency as well. We will do our best to get Mr. [redacted] serviced up to his expectations. Thank you -