Advanced Electrical

I am sorry about the situation that arose with Mr [redacted] but it was the result of human error not unethical behaviorMy [redacted] put in a booking request for a property and the system quoted a rate that was less than half of the actual rateWe had been updating our seasons and had suffered a power outage so some of the rates did not populate correctlyWhen [redacted] discovered this she spoke to Mr [redacted] and explained the situation to which he responded by threatening to sue us and was so rude to her that she came into my office cryingNormally the contract would have been immediately deleted but I can only assume that [redacted] forgot in her distress [redacted] has since resigned, not in small part because of the rude way she is treated by some customers [redacted] who replaced her was unaware of the situation and inadvertently processed the contractAs soon as the mistake was caught the money was immediately refundedMy employees corresponded with Mr [redacted] by emailThey did not answer his phone calls as the way he bullied my employee last time was unacceptable and I did not feel that they should be subject to his bad behavior againAny information he needed was provided by emailThe website that Mr [redacted] referred to; www.hometogo.com is not one we were familiar with, we do not official advertise with them, which is why [redacted] told him to deal with us directly

I am rejecting this response because: First of all when I spoke with [redacted] , she confirmed the rate and took my credit card information to secure the rental It wasn't till the next day that I was notified that there was a problem and I was notified by email They couldn't even give me the courtesy of a telephone call I was extremely upset by this .Yes, I did tell [redacted] that if I was not able to get a refund for the travel arrangements I made I would take them to court I also said that I would file a complaint with the Revdex.com and anyone else so other customers would not have to experience what I did I told [redacted] to make sure all of my information was deleted from their system and was told it was If one of my employees came into my office crying due to a conversation with a client I would call them to rectify the situation Again I have not received a call from anyone! I ended up letting it go until a month later they sent me a new contract which I signed The next day they charged my credit card, that they obviously never destroyed I figured, great, something has changed Well a few hours later I get an email that there was another system error and they apologized, cancelled the reservation and two days later (not immediately) the money was back in my account You would think, knowing how upset I was that someone would've called, maybe the owner would take the time The reason why [redacted] said to deal directly with them was due to my payment request I did not want to pay the balance in days I wanted to make two payments (February & March) instead That is why she said it would be better to deal with them directly As far as [redacted] resigning has nothing to do with me Per the response from Tahoe Moon Properties, it sounds like she was treated poorly by some customers It makes you wonder how many other customers have had to deal with advertisement and poor customer service! Again I go back to my request to make sure that my information was deleted from their systems It was not I question how a cancelled reservation/contract was processed again What type of systems do they have in place to protect client information As a business owner, you are ultimately responsible and need to take accountability All it takes is a phone call I in no way bullied an employee Yes I was upset and yes I raised my voice, but never bullied anyone For you to make accusations is completely unacceptable! Shame on you!

As soon as the refund was completed we deleted all of Mr *** personal information from our system.We hope that he is able to find a suitable property for his stay in the Tahoe area

I am sorry about the situation that arose with Mr [redacted] but it was the result of human error not unethical behavior. My [redacted] put in a booking request for a property and the system quoted a rate that was less than half of the actual rate. We had been updating our seasons and had suffered a power...

outage so some of the rates did not populate correctly. When [redacted] discovered this she spoke to Mr [redacted] and explained the situation to which he responded by threatening to sue us and was so rude to her that she came into my office crying. Normally the contract would have been immediately deleted but I can only assume that [redacted] forgot in her distress. [redacted] has since resigned, not in small part because of the rude way she is treated by some customers. [redacted] who replaced her was unaware of the situation and inadvertently processed the contract. As soon as the mistake was caught the money was immediately refunded. My employees corresponded with Mr [redacted] by email. They did not answer his phone calls as the way he bullied my employee last time was unacceptable and I did not feel that they should be subject to his bad behavior again. Any information he needed was provided by email. The website that Mr [redacted] referred to; www.hometogo.com is not one we were familiar with, we do not official advertise with them, which is why [redacted] told him to deal with us directly.

I am rejecting this response because:  First of all when I spoke with [redacted], she confirmed the rate and took my credit card information to secure the rental.  It wasn't till the next day that I was notified that there was a problem and I was notified by email.  They couldn't even give me the courtesy of a telephone call.  I was extremely upset by this  .Yes, I did tell [redacted] that if I was not able to get a refund for the travel arrangements I made I would take them to court.  I also said that I would file a complaint with the Revdex.com and anyone else so other customers would not have to experience what I did.  I told [redacted] to make sure all of my information was deleted from their system and was told it was.  If one of my employees came into my office crying due to a conversation with a client I would call them to rectify the situation.  Again I have not received a call from anyone!  I ended up letting it go until a month later they sent me a new contract which I signed.  The next day they charged my credit card, that they obviously never destroyed.  I figured, great, something has changed.  Well a few hours later I get an email that there was another system error and they apologized, cancelled the reservation and two days later (not immediately) the money was back in my account.  You would think, knowing how upset I was that someone would've called, maybe the owner would take the time.  The reason why [redacted] said to deal directly with them was due to my payment request.  I did not want to pay the balance in 60 days.  I wanted to make two payments (February & March) instead.  That is why she said it would be better to deal with them directly.  As far as [redacted] resigning has nothing to do with me.  Per the response from Tahoe Moon Properties, it sounds like she was treated poorly by some customers.  It makes you wonder how many other customers have had to deal with false advertisement and poor customer service!  Again I go back to my request to make sure that my information was deleted from their systems.  It was not.  I question how a cancelled reservation/contract was processed again.  What type of systems do they have in place to protect client information.  As a business owner, you are ultimately responsible and need to take accountability.  All it takes is a phone call.  I in no way bullied an employee.  Yes I was upset and yes I raised my voice, but never bullied anyone.  For you to make false accusations is completely unacceptable!   Shame on you!