Advanced Electronic Systems

Review: I own an alarm system and the programmer's/installer's code was changed by the company. Such code controls the entire system. I requested that such master code be supplied to me and the company has refused to comply with my request and stalled and offered irrelevant excuses about providing me with such code.Desired Settlement: I want the company to supply such code immediately.

Business

Response:

Revdex.com,

Please let me know how to respond to this fabrication...... his statement does not represent our conversation.

The client has not paid their annual monitoring fee of $320 from September of 2013. They called yesterday demanding our Program code because they want to change providers.

Meanwhile, they never responded to our requests for payment.

I clearly told the client that once we were paid, we will send a technician to their home to program a basic Program Code for the system (1,2,3,4) at NO CHARGE. We have been providing services, which I can prove.

[redacted] states that AES changed his system program code….this is not true.

[redacted] purchased the house in 2004, which contained an alarm system from [redacted] Systems. Advanced Electronic Systems, LLC purchased [redacted] in June, 2012 when the owner/operator retired to Florida.

AES has never been to [redacted]’s house….. we have never changed any codes.

We have been monitoring the system, which can be proven by signals received from his home.

We have a clean record with Revdex.com, and never had a complaint from [redacted].

I appreciate your response with guidance.

Thank you,

President

AES

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

[redacted] is not telling the truth. I requested the code. End of story. He has refused to turn over the code to me. With respect to the money, he owes me $500 for contractors that were unable to complete there work because he would not hand over the code. He uses the excuse that he only has 1 code for all of his clients. In this way, he is able to extort and control his clients by using the excuse that to turn over the code would compromise all the other security systems. Thus, he can always delay turning over a client to another provider. It is an old trick in his business. [redacted] owes me the code and the money ($500 - invoice amount through June 15th). I gave him until Friday, June 20th to correct the situation or I will begin legal proceedings and he can hire an attorney to defend himself.

Sincerely,

Business

Response:

[redacted] is incorrect.

First, I have always spoken the truth.

Second, [redacted] has not paid his bill since September. He calls in June requesting, then demanding, a Program code instead of paying his nine month old debt. Once the debt is paid, we will provide him with a new program code.

Third, [redacted] purchased the house in 2004. The house had a system installed by [redacted] and he contracted them to provide monitoring. In June of 2012, we purchased [redacted] as the owner retired to Florida. His claims that we changed his Code without his knowledge or authorization is False. Our company, AES, has never been to his home.

Fourth, we are not an extortionist company. His claims are baseless as we have never had this type of issue any client.

Fifth, we are not delaying the process. Very simple; pay your bill and we will provide you with your own Program code.

We have been providing service per the contract with [redacted]. Why he decided not to pay and respond to all our collection calls until June is baffling.

If he would simply pay his bill, which he said he would do during our telephone conversation on 6/17/14, there would not be an issue.

Thank you,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This is just becoming a waste of everyone's time. The lawsuit starts after tomorrow if I haven't received the code. [redacted] has given me the name of his attorney for service of process. In simple terms, my wife and I repeatedly requested the Installer's Code. AES has refused to give it to us. It has nothing to do with the invoice. Thus, bringing in the invoice is extortion/blackmail. With respect to the invoice, I disagree that I owe AES any money and counter-claim that AES owes me money damages. Further, their service caused the fire department to come to my house for a false alarm. I expressed my dissatisfaction at that time. Since then, I have incurred additional charges. That matter, re invoice and damages, is completely separate from the code. I am not going to litigate this matter via Revdex.com email. My position is clear, turn over the code or get sued.

I have made this public on social media. I will continue with social media posts in addition to utilizing the court system. It appears that AES wants to spend its monies on attorneys in addition to paying my damages. As an attorney myself, I am sure of my position. Additionally, I have contractors coming again to try to access the system next week. If they fail, it will cost another $500. I will add that to the damages.

I will let Revdex.com know after the filing of the lawsuit, assuming AES doesn't turn over the code.

Sincerely,

Review: We have contacted AES’s senior management to clarify and solve the following matters but did not have success so far.

1) Technician visit (failed communication message on the alarm monitoring panel): AES did not inform us that there would be any costs associated with sending a technician to our home to check the issue related to failed communication message on the alarm monitoring panel on 11/13/14. In three occasions no information was provided on extra fees/costs: a) When the alarms was activated in July, b) When my wife called to report the communication problem to the representative, and c) When the technician came home to check the issue with the failed communication. AES billed us $132.94 (invoice S 24625) without our acceptance on price for the service. We thought the technician visit was included in the monthly service fee. We believe we had not obligation to guess that there would be fees for the technician visit.

2) False Alarm: We had problems with false alarms while we were traveling between mid December and beginning of January this year and although we had given instructions to AES central of monitoring to contact the second person on the list (secondary contact name, our neighbor) it never happened. The alarm went off for 3 times (always the same issue - the sensor on basement door) and the police was dispatched for 3 times. It cost us $300.00 to pay for the false alarms. I was only contacted on the 3rd time and not advised by the operator that it had happened for 3rd times already. Should the operator explained to me that it was the 3rd time that the alarm was going off for the same reason I would not have agreed to the dispatch of the police for the 3rd time in a row. The operator also did not mention anything that the police would charge us violation fines for false alarms. We were charged for 3 violations for the same false alarm in a very short period of time, December 15th, 16th and 21st. Had AES contacted our neighbor or even advised us on what was really happening the violations could have been avoided.Desired Settlement: We expect the invoice S 24625 of $132.94 to be cancelled and to receive proof/evidence that our neighbor was contacted on December 15th, 16th and 21st.

Consumer

Response:

Revdex.com, This is the second complaint we are filing. Now AES is billing us for a service we already stated is longer needed. Although we had requested the cancelation of AES alarm monitoring service on March 2nd, we received by mail an invoice of 82.95 (invoice number [redacted]) for the period of May 1st to July 31st. We have contacted AES for clarification but did not receive any reply. We also want to receive a signed copy of the agreement AES claims my wife signed on the moment the alarm system was activated last July. I had requested a copy of it by e-mail for three times but did not received it to date. As previously, stated on my e-mails we were not advised that we had to sign a contract with a fixed term that includes penalties and fines. My wife does not remember to have signed a contract/agreement either. We request the cancelation the invoice [redacted]