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Advanced Electronics Reviews (6)

This company took 4 months on my items still has item I paid for laptop repair costing more the laptop service rude requesting item back refund This company has my speaker had my laptop and gave me promise repair pick up date made several trips always said repairman was gone or he will get to it this went on for 4 months I got my laptop back charged me over 436.oo for repair and know my laptop when I received it had new problems unable to communicate with the lady owner and she will never let husband talk when I did talk to him he stated he would repair a return of my sisters laptop at no charge to replace the charger port that he did prior know they have had her laptop since November doing her the same way run aroundDesired Settlementpartial refund return remaining items no further involvement with this companyBusiness Response [redacted]:Sorry for the delay in responding, however this is the first I have heard of the complaint. Our mail delivery service in [redacted] is a little less than perfect. Never know which box the carrier may leave our mail in.This is concerning case# XXXXXXXX. I looked up the computer for [redacted] Claim# 3100. The unit was brought in on 9/11/14 and the estimate was given on 9/12/14. The customer did not approve the repair until 10/16/14. The unit was repaired on 10/17/14. We replaced the screen and the HDMI port. Customer picked it up on 10/18/14. As for the computer for his sister it was never written up but the technician looked at it free of charge and told her what it would cost to repair. She decided not to repair and she picked up her laptop back in 2014. She was never charged for the check out or anything. Both of these units have been returned to the rightful owner. Mr. [redacted] however did bring his computer back in when he broke the charging port. He asked the technician if the power supply could be hardwired in. The technician did this for Mr. [redacted] at no charge and returned the laptop to him.Mr. [redacted] also brought in a Sony Stereo Claim# [redacted] It came in on 9/11/14 and the estimate was given on 9/26/14. It was explained to the customer that it took a while finding the parts due to the age of unit. The customer did not approve the repair until 10/16/14 and parts were placed on order. Some of the parts backordered and we were placed on a list to receive them when the distributor has them back in stock. We update the customer periodically to any change. If the customer had any question to the security of his unit he was told he could pick it up and we would call him as soon as all parts were in. Unfortunately we have no control over this. Had the customer approved when he was given the estimate we would have been able to get them then. As of now we have received all but two parts and we check every week with the distributor.Thank You,[redacted], Office mngr.Advanced Electronics Inc.[redacted] N [redacted] XXXXXXXX-XXX-XXXX

Company has not fulfilled obligation or returning my TV after 5 month Repair sessionAccredited Electronics picked up my Sharp TV in August 2013 for warranties repairs. There has been a 5 month long process with Sharp blaming Accredited and Accredited blaming Sharp. November 28th, accredited left a voicemail for me that they need to set a time to deliver my TV. I called them back on Monday, and I received an excuse that their delivery truck was decommissioned. And I have been told the same excuse. Finally I told them on December 17 2013, that they should have a backup plan get a rental or something, but I need my TV as I have been more than patient. They promised that my TV would be delivered by December 21, 2013. They have not delivered my TV. Accredited Electronics is making me pay for their lack of business planning. Your truck breaks you need to get a rental and continue service. Don't make the customer Desired SettlementDelivery of my TV by December 24, 2013. These delivery costs have already been paid by Sharp under the warranty. I shouldn't have to drive the distance to pick up my TV.Business Response [redacted]:We received a call from Sharp Electronics about doing a warranty repair for Ms. [redacted] back in August of this year. Since we were not set up with Sharp to do warranty repairs they made special arrangements on this set saying they had no one in the area to do their warranties. We tried contacting the customer to set up a service call but were unable to reach her. Finally while speaking with Sharp they were able to reach her. We set the service call for 8/24/2013. Upon receiving the unit we checked it out and contacted Sharp with the est. Sharp approved the repair on 9/3/2013 and we ordered the parts. We received the parts on 9/11/2013 and the unit was completed on 9/12/2013. The paperwork was faxed over to Sharp on 9/12. Sharp informed us they had not received the paperwork so it was faxed over again on 9/16. This continued with Sharp saying they had not received any paperwork so we e-mailed it as well as faxed it several more times. Ms. [redacted] contacted me on several occasions even stating that Sharp had asked her to pay the repair bill and that they would reimburse her. As she stated she didn't feel it was her responsibility to pay for this considering it was a warranty repair and I agreed with her completely. Sharp contacted us and said they were going to replace Ms. [redacted] television and they were refusing to pay the repair on this unit. After speaking with Ms. [redacted] concerning this matter she said she did not want a replacement tv that she wanted hers. I spoke with Sharp several more times and they informed me it was none of my business. Normally sets are only held for 30 days once they are repaired but since this was a special circumstance I had the set held until we could get this sorted out. Finally in the middle of November I was able to talk to one of the people at sharp in charge of customer relations and was able to get everything sorted out with them. They finally agreed to pay for the repair. I called Ms. [redacted] and left her a message to call so we could set up a delivery. Unfortunately, the week of Thanksgiving our service vehicle was hit on hwy. 51 by a deer and had to be repaired. As with any dealing with an insurance company this took some time. As soon as we received our service vehicle back I started calling customers and setting up deliveries. We had set Ms. [redacted] for 12/21/2013 along with several other customers, unfortunately it was pouring down rain on this day so we had to cancel deliveries as the rain and any moisture is not good for electronics. I explained this to all customers and most were understanding and thanked us for taking extra care for their units. I spoke with Ms. [redacted] on 12/30/2013 and set for delivery to be made on 12/31/2013. She was extremely rude and informed me I would deliver today or I would here from her and it wouldn't be nice and she hung up on me. I called her back and left a message for her to please give me a call so I could find out when someone would be home on 12/31/2013. She finally returned my call and said someone would be home all day. I told her I would give her a call that morning between 9:30 and 10:00 am to set a time with her ad she said fine.I understand that she was a casualty of the situation with Sharp, but she should understand that we received her unit and repaired it in a timely manner but could not release it without payment. Sharp was trying not to have to cover their warranty but it was not our responsibility no more so than it was for Ms. [redacted] to pay for this repair. I personally spent many hours talking to everyone I could at Sharp to help resolve this matter for her. I even risked my position to hold this set after Sharp informed this company that they were replacing Ms. [redacted]'s' set. As for the service vehicle being out of commission-that was out of my control. We even explained that she could come and pick up her set at any time if she needed it before we could get our service vehicle back in working order. Several of our customers did this. We demo'd the sets at our facility so they could see them in working order. She chose to wait. I apologized for any inconvenience. Most were understanding. We try to get the units repaired and back to the customer as soon as we can. We do a large volume of repairs and due to room we do not like to have them sitting around taking up space. Sincerely,Ms. [redacted]Accredited Electronics (901) 837-4490Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Accredited Electronics has done nothing but made excuse after excuse. I have called them nearly every day for the past 2 weeks and each day, the representative who never gives her name says I am going to call you to set up a time to deliver your tv tomorrow. Tomorrow never comes. Each day it's the same answer. We will deliver your tv tomorrow. I called 12/31/2013 at noon and the rep once again said we will deliver your tv by today, we close at 6pm and it will be delivered today. then she hung up the phone. Once again I say Accredited Electronics is playing numerous games and expect a customer to absorb their mishaps of a decommissioned truck. It is now 5:18 CST and I have yet to hear back from them or knock on my door delivering my tv. Accredited Electronics is full of hot air and excuses.They picked it up and promised to deliver back a working tv and they have failed miserably on their obligation. I am about to file suit on them for breach of contract and witholding my item without just cause. Final Business Response Ms. [redacted]:Spoke with Ms. [redacted] on 12/31/2014 to set delivery with her. During our conversation she proceeded to make threats about how it had best be delivered by a certain time or else. I informed the road crew of her behavior and they do not feel it is safe for them to go to her home. She will need to have the television picked up at our service center. We were contracted to repair the unit which we have done. After the threats being made I feel it unsafe to send anyone to her home.Sincerely,Ms. [redacted]Accredited Electronics901-837-4490[redacted]@hotmail.com

My [redacted] player says there is no disk when you insert a disk. I took it to [redacted]. on December 2, 2015. The person that took the player in acted like I would get the report that afternoon or the next day on what was wrong with it. On Saturday December 19, 2015 I got a call from [redacted] saying that they needed to order a part. On December 31, 2015 I got another call from [redacted] saying that they needed another $75 dollars to order a servo for the [redacted] player and I payed the $75 dollars with my check card and It cleared my checking account on January 4, 2016. After that I kept calling to check on the part [redacted] said that the part was not in. In March of 2016 I called [redacted] and they said that the part was back ordered. Every time that I called since I have gotten the run-around. It has been 4 and half months waiting on this product to be fixed.Desired SettlementI would like to get the [redacted] player back and the $75 dollars returned to me. I do not believe this company is capable of fixing this [redacted] player.Business Response Dear Ms. [redacted]:This is concerning a complaint made by [redacted] about a [redacted] player. This unit was brought in on 12/2/15 and the estimate was given to his father on 12/19/15 and as we explained the part would require a parts deposit. He said he would let his son know and have him call us. On 12/31/15 we were finally able to get in touch with [redacted] and gave him the estimate. [redacted] at that point said he needed to talk to his dad and would call us back. He called back and approved the repair and paid his parts deposit. We sent the deposit to the distributor and ordered the part. The part was on backorder at that point but we were told that they had more coming in from the factory. We informed the customer of this. They originally had parts on 12/19 but we were unable to get an approval until 12/31.The part was shipped to us on 4/16/16, but our office was closed and there was no one there to sign for it. After a couple of attempts it was shipped back as undeliverable. Unfortunately we had a medical emergency and were closed from 4/11/16 until 4/25/16. We have contacted all the distributors for re-shipment of parts. Upon receipt of parts required this is on our priority list. Sorry for any inconvenience.Thank You,[redacted], Office ManagerAdvanced Electronics Inc.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)After 5 plus months of excuses I do not feel that I can trust any more excuses from Advanced Electronics, Inc.Final Business Response Ms. [redacted]:We spoke with [redacted] and his mother concerning this unit. As we explained parts were in but his mother said no that they did not want to repair and that they had never approved the repair. She informed me that they had bought him another DVR and did not need that one repaired. We put the unit back together in the state it was brought in and returned it to the customer. Customer picked the unit up on 6/16/2016.Thank You,[redacted]/Office ManagerAdvanced Electronics Inc.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

I took my computer tower in for repairs on 03/06/2014 and left a $35.00 deposit. I called in 3 days to find out the status of my computer. The receptionist told me what was discovered wrong with it and the parts were on order. She also told me it would end up costing $205.00 for the repairs. I called back in a week and was told they were still waiting on other parts. I called again on 03/19/2014 and talked to the Technician and he told me he had all the parts and would have it ready for pick-up on 03/20/2014. I called the afternoon of 03/20/2014. The receptionist said she would call me as soon as my tower was ready for pick-up and they close at 6 P.M. I drove to their shop at 4:30 P.M. and was told by the receptionist that it wasn't up front and as soon as the Technician brought it up front she would call me. I asked to speak to the Technician and was told he wasn't there.Product_Or_Service: RepairOrder_Number: Claim # 2977Desired SettlementTo receive my computer tower as promised. Business Response [redacted]:I received this complaint today, 3/27/14 regarding a [redacted] Wayne [redacted]. Mr. [redacted] did bring his computer in on 3/6/14 and as with all units a deposit was made. On 3/7/14 we called him with his estimate. We explained that he had a bad motherboard and possible power supply problem. He was told parts would take anywhere from 7-10 work days for delivery. He approved and parts were placed on order. Parts were delivered the afternoon of 3/19/14. Our technician proceeded to repair unit on 3/20/14. He spoke with the customer and said he would try to have it by 3/20/14-but normally to set the unit up completely takes 1-2 days. Mr. [redacted] called our office on 3/20/14 approx. 10 a.m. I explained the tech was working with the unit and I would call as soon as it was complete. He asked what time we closed and I told him at 6 p.m. He came in the office between 4-4:30 that same day and I explained that the technician was not finished with the unit but I would call him as soon as it was completed. He asked to speak with the technician and I explained that he had stepped out for a few minutes. That afternoon I called him back to let him know that the unit would be ready for pick up and he said he would pick up in the morning. He picked up his unit and paid for it on 3/21/14. I noticed that this letter was written on 3/20/14. When he picked up he never mentioned a problem. I explained that his power button couldn't be glued and he said no problem and that he had been using it with the button broken for some time. His main concern was that after a power outage the unit wouldn't come on. That problem was resolved and he seemed to be pleased.Thank You,[redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I was told my computer wouldn't be ready on 03/XX-XXXX as promised. That they would call me when it was ready the next day. I never told them I would pick the computer up the next morning. I was called at 430 pm on 03/21/2014 and my computer was ready for pick-up. I drove up the repair shop and paid for their services. They replaced the mother board and refused to give me the old mother board that was replaced. I left and half way home I pulled over to check the computer tower. I noticed they didn't fix the power button. So, I pulled off the front cover to see if I could see the broken button. It was not to be found. I called Accredited Electronics and she said the button was on the work bench of the Technician. I drove back and was told they couldn't fix it. Not satisfied with their turn around time on repairs. I took the button and left. When I returned home I set my computer back up and checked the performance. Yes, it did start back up but they didn't fix the one disk drive that was on the original work request order. This was a very educational learning experience. Right at the beginning when I walked in the door of the business. I should have realized that with the disorganization and clutter their quality of work would be poor and it did reflect in the results I received.Final Business Response I spoke with the customer on 3/20/14 when he called that morning then when he came in that afternoon around 4-4:30 and the last time when I called him to let him know unit was ready. When he brought the unit in he stated the problem was that it wouldn't power up. He also said the power button was broke and that one of the drives didn't open but that it had been that way for some time. His main concern was that it wouldn't power up. He was given an estimate on 3/7/14 to repair this problem and was told the motherboard would have to be ordered and that it would take anywhere between 7-10 work days. He said that would be fine and that he couldn't get it until the following week anyway. After the board was ordered he asked if he could have the old board and as I explained to him there was a core charge on the board if we don't send the old one back, and the cost for the board would be a little higher. He said never mind. I had no problem if he wanted the old mother board he would just have to pay full price for it. When he picked up his unit I showed him the old motherboard that was being shipped back to the distributor. As for turnaround time he brought the unit in on 3/6/14 unit was checked out and the estimate given within 1 day then parts were placed on order and received within the time he was told. As for the button only the cosmetic part was broken and as I told him you couldn't glue it back but the button itself worked fine. As for the dvd that wouldn't open he was never given an estimate on that since he stated that his main concern was the unit wouldn't power up and that the other things had been that way for some time. He was never charged for the dvd or the cosmetic part of the power button. He was only charged for the work performed on the unit, which he himself approved prior to it being done. I am sorry he feels the way he does. He even states that the unit powers up and that is what he asked for us to do, get the unit to power up. As far as him stating the repair facility is cluttered name one repair place that doesn't appear cluttered. Thank You,[redacted]

I took my TV to this repairs shop and agreed to pay 150 for a diagnostic fee then they figured it out and they charged my another 275 and added the 150 to it but that was after we waited 3 months to hear from them then we waited six more months to hear from them they so called got the wrong part sent it back and here it is almost a year I went to the store demanded my TV they wouldn't give it to me they have a sign up stiating no refunds on already purchased part that's fine I want my TV and the and my labor fees I don't want them to touch my TV no more a year has been to long thank you if you can help meProduct_Or_Service: proscan 46 inch tvAccount_Number: 2685Desired SettlementWant my TV put together or not the part a labor refund or no part and a full refund thank youP.s. and a apology for being made to wait so long with no progressBusiness response[redacted]:Case# XXXXXXXX.After researching this matter I found a [redacted] address: [redacted] He brought in a 42" Proscan not a 46". His ticket # was [redacted] the office called and left several messages with his father In-law for a couple of months. Finally, May 15th we were able to speak with his wife and gave her an estimate. The tv had a bad power supply board. As I explained to her we had located one board and had ordered it as we had two set that required this part. I gave her first option on it-she said they didn't have the money for it at that time. I explained I could order a second one when they were ready for it but we would be placed on BO status and placed on a waiting list. I ordered the board and sent in the payment to assure we would get it when it was available. I also explained once parts were ordered and payment sent in there would be no refunds. She said that would be fine. On August 31st the customer decided they wanted to pick their set up. I explained that once the part was in I would call. I once again explained I could not refund and they signed a document that they knew this.I spoke with [redacted] later and she wanted to know if maybe we could exchange their non-working set for a larger working set and they would pay the difference. She said that she would like to get her husband a larger tv anyway. I spoke with my boss and was told we could work something out with them. We had a 50" flat screen for sale and I told them we would let them have it for what they had paid plus $150.00 + tax additional. This would give them a larger set, they had a 42", and we would give them a warranty with the set. They felt we should give them the 50" in place of their 42" at no additional cost. I explained that I couldn't do that and she said fine we will wait on the BO board. As of now the board is still on nationwide factory back order. We are still willing to work with them if they would like to get a larger set. [redacted]/Office ManagerAccredited Electronics Inc.

service was not rendered and a request of merchandise and refund of services not rendered were requested by mail. (copies can be provided)My third requested letter on May 12, 2014, states "Thank you for returning my merchandise on April 24, 2014. However, I am still dissatisfied. I placed my desk top, 2 lap tops and 2 car DVD players in you custody for service. I have receipts showing that I have already made payments for services that are incomplete.I would also like to recoup 85% of the money already provided for services not available for use. Should we have to go to court I will request all of my funds to be provided back, time from work be compensated, gas for compensation, lawyer fees paid by you etc...However, I would like to refrain from going that route if at all possible.Please send me a cashier's check or money order with a tracking number attached and sent to the address listed below with the tracking number provided to me no later than June 1, 2014 in the amount of $415.34, which is the amount chosen to settle with for services not rendered.Thanking you in advance for your full cooperation in this matter.[redacted] TN XXXXX"Now I would like to request a full refund! I have a total of three letters that describe everything in even greater detail, however, it is too much to type here.Desired SettlementI am now requesting all funds be returned vice the initial 85% that was requested within the letters.Should there be a need for court cost all requested funds are stated within the letters.Business Response **.[redacted]: 6/10/2014This is in response to [redacted]'s complaint received in this office on 6/10/2014. On 10/14/2013 the customer brought in a[redacted] desktop computer stating she had a possible virus, upon checking the unit out it was determined she did have a virus and it was affecting her operating system. She was given an estimate on 10/21/2013 and she approved the repair. It was completed on 10/22/2013 and the customer picked it up paid for the repair and signed that it was in good working order on 10/24/2013. On 10/19/2013 the customer brought in a[redacted] laptop that she wanted wiped clean. She was given an est. to wipe clean and put on an operating system which she approved on 10/21/2013-this repair was completed on 10/22/2014 and the customer picked up paid and signed that it was in good working order on 10/24/2013. On 10/28/2013 the customer brought in a [redacted] laptop wanting us to check for viruses and that her power supply cord had a crack in it. She was given an estimate on 11/8/2013 to clean and put on virus protection which she approved and the repair was completed on 11/9/2013. She picked up and paid for repair and signed that it was in good working order on 11/9/2013. If the[redacted] and the[redacted] did not work then why would she have brought in the [redacted] after picking up the other two units? She did call and say she was having trouble connecting to her router because it was password protected. As we explained to her she would have to reinstall the router password. On 10/28/2013 she also brought in two Venturer auto dvd players both of which were not playing. After checking the units out it was determined that it was not feasible to repair them and the only thing she was charged for was the check-out fees and she picked these up on 4/26/2014 non-repaired. On 11/9/2013 she had us order 2 laptop batteries and RAM for a desktop and Ram for a laptop. She paid 1/2 down and as we explained to her and is posted on the wall once parts are ordered all deposits are final. She later decided that she no longer wanted these items. The company still had to pay for them. This is why we require deposits on such items and have it posted that the deposits are final. She has all her units back and all were in working order when she received them-except the 2 DVD players that were not repaired and she was not charged for repair of them. All of the repairs were completed back in October and November of 2013.We sincerely regret that the customer is not satisfied and we understand that with the economy the way it is people will try to get money any way they can, but after 7 months even the warranty has run out on these units. If the customer feels that the units are having a problem we would appreciate her letting us know what it is doing and maybe we can still try to resolve it for her. If her operating systems are having a problem we will gladly do what we can for her. Thank you for your time and assistance in this matter.Thank You,[redacted]Accredited Electronics [email protected] Response (The consumer indicated he/she DID NOT accept the response from the business.)Services rendered faltered and merchandise was returned because it didn't work. Thank goodness the [redacted] was quickly retrieved as it to would have been completely hosed up like everything else. The [redacted] is still waiting on a new battery and cord that was stated to be on back order from November and was spliced and taped together by Accredited Electronics as a "temporary fix". I wouldn't nor did I change my mind about something I needed!All supporting documents will be sent and I look forward to receiving all of my money! People look to prey on individuals who are not quite savvy in specific fields as a easy get rich quick scheme, but common sense should play a part regardless of the schemes people try to play on them.I plan to use my common sense and I thoroughly look forward to the long process that awaits! Nothing but my money will do! Final Business Response Ms.[redacted]:All units were taken care of-no damage to any. Two of the computers ([redacted] Desktop and[redacted] Laptop) were completed and returned on 10/24/2013 and the [redacted] laptop was completed and returned on 11/09/2013. When the customer said she was having trouble with the[redacted] Desktop we had her bring it back in and upon hooking it up we found no problems. The tech was able to get on internet without any problem. Any and all documents-pic-etc. Are put back on the units under documents and labeled with the claim #. The customer requested that the[redacted] Laptop be completely wiped cleaned so there wouldn't have been anything but the operating system on it. We have signed documents that are dated with the date each unit is picked up.We have tried to work with the customer-offering to look at the units, even though they are well out of warranty. Any reasonable person reading the complaints that have been written would see if the units were not working why she would bring another unit in after picking up the first ones. These units were all repaired back in October and November of last year. Even the purchase of a new unit gives only 90 days warranty-unless you purchase the extended warranty plan. We have gone beyond what most service centers would have gone in trying to make the customer satisfied. She seems to want nothing but her money back and keep the repaired units. That's not how business works. If she was having a problem with the repairs that were done she could have contacted us and we would have gladly taken care of anything we worked on under warranty. I am amazed that anyone would attempt to fraud a company by using a respected company such as the Revdex.com as their weapon. I am sure that the Revdex.com receives many complaints and can read between the lines of a legitimate claim and that of someone trying to get something for nothing. It totally behooves me that anyone could believe that an intelligent company such as the Revdex.com that has been dealing with people for such a long time are amateurs, and knowing that, would still try to insult the intelligence of such a company by thinking that anyone would be of such limited intelligence as to buy into such a ludicrous claim.Me, if I take something in for any kind of service anywhere, and I find their services or product to be substandard , I surely would not take anything else right back to this business, and I am sure that you would agree that to do so would be absurd.In closing I would like to say thank you for your time and assistance in this matter.Sincerely,[redacted]Accredited Electronics Inc.

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Address: 721 Winston St, West Chicago, Illinois, United States, 60185-5121

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