Advanced Energy Diagnostics

Revdex.com N Delaware St #Indianapolis, IN 46204-Dear Revdex.com, Regarding Case Number ***,would like to state our case and resolution for this issueI had refunded this order in its entirety prior to receiving this notice, but as we always
want to make sure that we have treated our customers fairly and left them satisfied with their transaction with GreenTec Nursery, I have also offered the customer, *** ***, a coupon for 50% off the order total of the next purchase with our company, if she so chooses to use our companyThe explanation given to *** was as follows: Due to an onset of hot, wet weather in August and September, we had lost about 75% of our entire year's crop of seedlings by the end of SeptemberWe were rendered unable to ship in August and September due to this weather, and tried to update customers accordinglyThough we certainly haven't been perfect in communication, we have been trying continually to improveWe are a small, family-owned and operated business started in the last years, and there has certainly been a learning curve both with growing stock and dealing with customer service issuesWe sincerely hope that our offering and acknowledgement of error will provide sufficient answer to the complaint filed to the Revdex.comServing our customers to the best of our ability remains priority in our company, and we certainly are trying to perform better going forwardKindest Regards, Aaron D*** | Sales 8i Customer Service GreenTec Nursery, LLC