Advanced Energy Equipment & Supply, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I don't even know where to go with this as this whole process has been absolutely useless This business response neither makes any sense NOR is any of it true NO ONE SAID A SINGLE WORD TO ME ABOUT THISNO ONE As a matter of fact, the gentleman at the desk had my paperwork at hand and immediately handed me off to a kid to take me a room There was NO CONVERSATION between the desk clerk and myself other than "Thank you"Period Someone needs to seriously review the business, mechanical and hygiene practices of this establishmentI guess that's how they do people...including doubling their rates to take advantage of stranded travelers so they have an excuse to avoid remunerationGive customers the run around until they give up and go awayZERO customer satisfaction In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Check out time is noonCheck out time is clearly displayed at the front desk and it is distinctly visible upon check inAlso, check out time is written on the room key card which is used to open the room door, along with other information's about our establishmentFurthermore, check out time
is repeated constantly, and displayed on the welcome channel on our in room televisionsWelcome channel is the first channel that comes on once TV is turned onRegardless of check in time, it can be 6pm, 10pm, 1am, 4am, etc., check out time is always noonThere are exceptions which are frequently granted if requested for late check out which is normally at 2pmHotel rooms are not rented hours which counts from the time of check inOur guest in question checked in at 1am on September ***, check out time was at noon on September ***, not at 1am or am on September ***, as our guest claimsAs per our policy, if guest does not inform us of extending the stay and provides the payment for extension, belongings are removed from the room hours after check out time, in this case 2pm on September the ***, and stored in the secured storage area until they are claimedIn this case hotel employee extended the courtesy of an excellent customer service and provided a transportation back to the airport, at the hotel expense, by calling a taxi and paying for itIf the guest was dissatisfied with the taxi service, which was paid for by the hotel, than we sincerely apologize for that, even though taxi driver is not our employee

** *** *** *** saw long waiting line to get the room at our front desk area due to LaGuardia airport major snow storm shut downWe told her that last one room left over as smoking roomIf she decided not to stay within an hour, the refund must be done immediatelyAll our guests are respected but not in this case Regards Andrew S*** Airway inn

She was informed that non- smoking rooms were sold out due to overfilled guestsfrom LaGuardia Airport cancellationsHer *** reservation came through after our sold outnotice to ***We could ask *** to take care of her room at other hotels if she wanted.Water pipe leak made no damage to
her room.Many smoker guests were looking for the rooms but we sold it to her.RegardsAndrew S*Airway Inn

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was NOT in any way shape or form told that ANY rooms were sold out. Their statement is 100% UNTRUE.  I was NOT given any information as such.  The gentleman picked up my booking sheet and did NOT say a word.  I PAID FOR A DELUXE KING NON-SMOKING ROOM and instead was given a ratty FULL BED with filthy, cigarette burned linens, no quilt, no heat AT THE FULL PRICE.  NOT ACCEPTABLE.  Tell me how it is justified for them to ADVERTISE and take my money as they do for the first picture while substituting a filthy clandestine affair room that rents for $16 per hour? Even for the five hours I stayed sitting in the freezing room, in the chair with my coat and gloves on, would be less than being taken advantage of by this unfortunate establishment.  The health department should be notified of the filth in this place.  I demand a refund.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don't even know where to go with this as this whole process has been absolutely useless.  This business response neither makes any sense NOR is any of it true.  NO ONE SAID A SINGLE WORD TO ME ABOUT THIS. NO ONE.  As a matter of fact, the gentleman at the desk had my paperwork at hand and immediately handed me off to a kid to take me a room.  There was NO CONVERSATION between the desk clerk and myself other than "Thank you". Period.  Someone needs to seriously review the business, mechanical and hygiene practices of this establishment. I guess that's how they do people...including doubling their rates to take advantage of stranded travelers so they have an excuse to avoid remuneration. Give customers the run around until they give up and go away. ZERO customer satisfaction.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]