Advanced Family Dental & Orthodontics, PC

The dental treatment for Ms [redacted] began in March of Ms [redacted] presented to our office with severe periodontal disease with a complaint of "bad teeth" and painAfter x-rays were performed, along with a clinical evaluation, the patient was presented with several options, to give her back her smileDue to the diseased teeth, the patient was referred to our Periodontal surgeon, Dr ***Due to the patient's expressed financial situation, she made a decision to remove her remaining teethAfter consent for extraction, patient was fitted for partial dentures and was informed of the sequence of appointments required, over the course of the next few months (As noted in the consent, after teeth are extracted, it is important for the patient to remember that bone and tissue does take time to shrink and that adjustments will be required in a timely manner)The doctors saw the patient up until March She did not return until over a year later in January of (at this appointment, the staff attempted to appoint the patient for follow up but she did not make an appointment)If the patient had returned in a timely manner, the doctor's could have made additional adjustments to the partial dentures in sequence with the change of tissue and boneIn clinical terms and by definition from the ADA, this patient is non-compliantWe have pages of notations, consent and xrays availableIf you require these, please let us knowWe would be happy to send

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Mr *** was seen in our practice for the first time on 08/24/At the conclusion of the visit, Mr *** did schedule a follow up appointment for 04/26/This appointment was cancelled by the patientMr *** did reschedule his appointmentWhen he called to confirm the appointment, the
scheduler could not find record of the appointment. In a call to our dental software company ***, they were able to confirm that the rescheduled appointment was in fact in a appointment column that is not visible to usThey are unsure how this happened but have their techs looking into it. We apologized to Mr *** for the error and did make another appointment for him on 5/31/If an appointment opens sooner, we will contact Mr ***

The patient had a failed bridge on the lower left in 11/His options were discussed and included implants, a partial or a new large bridge which was not recommended due to the span of the bridgeIt was discussed that a large bridge would be problematicPatient decided to proceed with the
bridgeA consent was signed prior to treatmentHe also had a partial re-made, at no cost, to fit the bridgeI recommended always wearing the partial and a night guard to balance and protect his bite.The patient had sensitivity on the a front tooth and the bridge with the temporary placementAfter delivery of the bridge patient said it was becoming painful and he returned to adjust the occlusion of the bridgeHe stated it relieved some of the discomfort and later returned seeing another doctor in the practice for an adjustmentHe returned again saying he was in "severe pain"After listening to his complaint, I began to explain that he was describing nerve pain that would require a root canalHe became furious, started yelling and jumped out the chair, slammed the door and threatened legal action. We are more than confident that the conversation we had from inception of treatment (recommendation to not do the bridge) to the patient's decision to proceed with a large bridge, leaves us without fault. If we were to consider refunding money, we would not do so without a signed release

The mother of the patient was informed that the child was in need of sealants but they would not be covered by the InsuranceThe mother insisted that her Insurance would cover if a narrative was sent to the carrier - which she herself providedWe performed the sealants and submitted to the
Insurance with the letter of narrativeAs suspected, the Insurance denied the claim and stated they were responsible for the balanceOver months of attempting to communicate with the mother, we were unsuccessful and placed the account with our collection agencyAll staff, doctors and managers went above and beyond to work with and communicate to the motherHer account of staff being rude is unfoundedIn regards to the sealants being "faulty", there are different products out there that have different ways to cure the sealantIf she felt they were coming off, she should have returned to have them replaced at no charge - sealants can come off sooner than expected, it happens in all dental offices, most time to no fault of the doctorIn order to move on from a lengthy and somewhat unfair account of the visits and communication, we will pull the account from collections and place the balance at $

The patient balance was adjusted to $and a new statement was sent to the patientTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

In review of the chart notations and xrays, we stand behind the work that was performed. In order to find a conclusion, we are willing to reimburse (with a release) a total of $3500.00. We feel this is more than fair. If this is not accepted,we will not consider a different amount. Tell us why here...

The dental treatment for Ms. [redacted] began in March of 2015. Ms. [redacted] presented to our office with severe periodontal disease with a complaint of "bad teeth" and pain. After x-rays were performed, along with a clinical evaluation, the patient was presented with several options, to give her...

back her smile. Due to the diseased teeth, the patient was referred to our Periodontal surgeon, Dr [redacted]. Due to the patient's expressed financial situation, she made a decision to remove her remaining teeth. After consent for extraction, patient was fitted for partial dentures and was informed of the sequence of appointments required, over the course of the next few months (As noted in the consent, after teeth are extracted, it is important for the patient to remember that bone and tissue does take time to shrink and that adjustments will be required in a timely manner). The doctors saw the patient up until March 2016. She did not return until over a year later in January of 2017 (at this appointment, the staff attempted to appoint the patient for follow up but she did not make an appointment). If the patient had returned in a timely manner, the doctor's could have made additional adjustments to the partial dentures in sequence with the change of tissue and bone. In clinical terms and by definition from the ADA, this patient is non-compliant. We have 59 pages of notations, consent and xrays available. If you require these, please let us know. We would be happy to send.