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Advanced Fitness Reviews (1)

We have read the complaint from [redacted]. In the complaint, the merchant states that this has happened to their account in the past and funds were released when they called in to our company. This is exactly what happened in this instance as well. There is no letter to be sent...

as this issue is, as the merchant observes, no different than any of the other instances where they did not have funds available in their checking account to pay for their end of month fees. The merchant states that they are aware that this has happened numerous times and, to clarify, this is actually not a normal occurrence and actually means we did not receive payment for our services when due. When the end of month fees are debited from their bank account, we receive notice back that there are not enough funds to pay for the debit. Instead of closing the account for non payment, as a courtesy we will keep the account open and it goes on reserve. When the merchant processes transactions, payments to his bank are diverted to the reserve account to satisfy the outstanding balance. This can take a few days or weeks depending on when the merchant processes sales on the account. In this particular instance, it took a few weeks for the merchant to process funds in excess of the amount owed. The account is put on reserve automatically when an NSF notice comes from their bank. The release process is a manual process as it must be reviewed by a risk representative in order to review the account to verify there are no other issues and then the release takes place. At times, because this is a manual process, additional batches may get caught up in the reserve process. As the merchant stated, when he called in, the funds were released. I want to make it clear that this issue only occurred because the merchant did not have enough funds in their bank account to pay what they owed for our services. This has happened numerous times in the past and, as I write this response, the merchant has actually again rejected the fees owed to us--this time for October's fees due November *. The account will once again go through the reserve process only due to the actions of the merchant. We would prefer to collect our fees as agreed upon in the original merchant contract. The reserve process is a courtesy extended to the merchant to allow the account to stay open so they can pay what is owed. The merchant can keep this from ever happening in the future by keeping enough funds in their bank account to pay the fees they have incurred during the month.

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Address: 900 S Central Ave, New Albany, Mississippi, United States, 38652

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