Advanced Home Improvement, LLC

Initial Business Response / [redacted] (1000, 7, 2015/09/18) */ Jeff said the work will be done by next Thursday, September 24th Thanks! ***copied and pasted from email Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) we accept the response but we have heard this before for himHe is always promising to come out and make the repairsIt will be wonderful if he gets the repairs done by the September 24thThat is acceptable and that is all we ever wantedThank you Final Business Response / [redacted] (4000, 21, 2015/10/20) */ AHI was prepared to complete the repairs on the project by the previously discussed dateA few days prior to us doing so, we were notified by the homeowner NOT to complete the repairs because they had a city inspector out and the city was going to write up a letter instructing how the repairs should be made - which ended up being exactly what AHI had planned on doing in the first place So yes; the work was delayed per the homeowners requestWe have had someone on their project every day since the 15th; we are dealing with these repairs as quickly as we can as we had to re-schedule them Final Consumer Response / [redacted] (2000, 37, 2015/11/23) */ From: [redacted] (mailto: [redacted] @comcast.net) Sent: Monday, November 23, 11:AM To: [redacted] Cc: [redacted] Subject: Re: Patio- [redacted] Sounds good, thanks Sent from my iPhone On Nov 23, 2015, at 9:AM, [redacted] wrote: Harold will be out tomorrow to get that taken care of On Mon, Nov 23, at 9:AM, [redacted] wrote: Wonderful, thank you Sent from my iPhone On Nov 23, 2015, at 8:AM, [redacted] wrote: Yes, someone will be out this week, should be done by thanksgivingThank you On Nov 20, 5:AM, " [redacted] " wrote: Good morning, Checking to see when someone will be out to fix the siding and the bottom of the screen door Please let us know, thanks, Debby Sent from my iPhone ***copied and pasted from email, aca

Initial Business Response / [redacted] (1000, 11, 2015/10/01) */ First, I want to respond to this complaint by letting you know that [redacted] is the co-worker of one of my best friendsShe was referred to me by himI have read through all of the allegations and comments and can only respond to this by stating facts and the truth Before I state anything; her bathroom is 95% finished and looks amazingThe tile on the floor and tub walls is something we are very proud of The job started on the dated listed; however, the scope of work changed dramaticallyOriginally, we were not tearing anything outThis was added in along with many other items throughout the duration of the projectWe tore out her tiled walls and ceramic tub 1) [redacted] was to supply all the materials for this project, except the durarockMany things weren't there and we needed to make trips to pick them up 2) It was stated in the that Jeff was picking up a progress check earlyThe job was well over half done and we worked out a payment plan so they could afford to do this jobMy final check was not to be due until a month after the job would have been done 3) [redacted] stated that the tile grout was bad and going to cost $600-$1,to fixThis statement was made without her being in any conversationThe grout had not been wiped clean yetAfter the grout was cleaned, it looked greatShe is stating things that were never saidShe also stated that the installers quit, which is also falseThey worked there the whole day, and still work for me today 4) [redacted] sent a text terminating the agreement with a balance of $1,left 5) We made a small hole in the downstairs bath ceiling to get to the tub plumbingThere were multiple holes already in the downstairs bathroom made from a different company or homeowner [redacted] asked us to fixThis work was not included in the contract price 6) As stated in her complaint - she asked AHI not to return 7) That is why the job is unfinished - We had always intended on going back to complete the work 8) We are always open to come fix things that need to be correctedEven with past customers As of today, the total bills for her project (labor & material) are $3,At this point; we can take the profit loss on this job and she can keep the balance due, which is $1, Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) ***See attached photos I think what hurts the most is that the owner of Advance Home Improvement is not manning up to his mistakes and is trying to make me, the consumer, look as if I am lyingFirst, there is no reason what so ever for me to make these things upI contacted the Revdex.com for a reason and that reason is because of the horrible experience I had with this company and the poor/sloppy job they did on my bathroom as well as not complying with the contractHis workers even seemed unhappy with him and how he conducted his business, not just with me, but with them and other customers just based on some of the things they have told me while working on this project Here are my responses to the owner who after attempts from the Revdex.com to contact them, has not responded back to them until nowI will try to respond in the order of his response to the Revdex.comHe stated that the scope of work changed dramatically and that is not trueThe contract was originally created by Jeff on 5/10/and it did state that we would be doing the tear out of the tub etc., however, after Jeff contacted me in early July to follow up to see if we were still interested, he asked me what he can do to get the workSo after that discussion, I re-negotiated with him and told him that if he'd do the tear outs, and if he can get the project done within weeks, he could have the jobHe agreed and I asked him to put that into a contractHe then added that to the original (See exhibit A) 1) I supplied everything for this job to be completed, including my own ladders, stepstools, wheelbarrow, buckets, trash can, etcin which the workers did not have or bring with them when they arrivedIf the workers had to leave and pick up additional material, I was unaware of that until nowI do know they left during the lunch hour on the days that they were working, but never informed me or anyone in the household that they needed something additional for the project 2) When Jeff arrived on 8/5/to pick up his check and stated that the job was "Well over half done" that is not trueThe tub, toilet and sink were just removed on 8/4/and the plumbing, tiles, etcwere still not completed, so not sure why Jeff is stated that 3) I received several estimates on the grouting that needed to be re-grouted and done correctlyOne of them was from his own Tile guy, which is the same one that put in the tileJeff is the one that was not in the conversation because it was in my house and I was thereI also received another estimate from another contractor not related to this project and received the same ballpark estimate that Jeff's guy gave meI stated that the tile guy quit that day, but was referring to my project; he told me personally that he was going to quitIt doesn't matter to me one way or another if he left Jeff or notI just know that he was very upset and never came back to clean up the poor grouting that H guy didThe tile guy apologized to me before he left and told me that Jeff better make this right for meHe told me that he hated that I was going through this and that he was truly sorryThat was kind of him but I expected this to come from JeffYes, some of the grouting was wiped clean, but most of grouting had dried, so it left hard, dry residue on my freshly painted walls, and in the creases and cracks of the tileThere were also quite a few uneven applications from the grouting (see exhibit E and F)These photos are how my bathroom looks todayI will have to re-paint the walls because I tried to remove the grout/residue smears, but they do not come offThe tile, as stated before will cost $600-$to remove the grout and re-grout it correctly 4) I did indeed fire/terminate AHI on 8/because they broke the contract that we hadThe contract stated that they would be complete in weeks and they did not complete itIt also stated that the walls would be paint ready and that did not happenToo many mistakes were being made and Jeff did not step in and help the situationWe no longer trusted him at that point 5) Jeff stated that there were already multiple holes in the ceilingThat is also untrueWe had one other hole in the ceiling that was nowhere near the holes that they createdThe hole is located over the toilet and our insurance company covered that, so I never asked him to fix the hole and there would be no reason toI only expected him to fix the holes that he put in the ceiling to get to the pipes, which is standardThe large holes they created are nowhere near "small" holes as he stated (See exhibit J) The job is unfinished because Jeff did not fulfill the contractWe severed ties on 8/that is one full month after the job startedDo the mathAt this point, the holes were not patched up, the floors, tile and walls, still were not clean, other hardware such as bathroom light, towel rack and etcwas still not installed like we were told it would beJeff said that he was proud of the work they did, but is he really? Would you be proud of this? (See exhibits C, D, K and J)The tile was initially installed correctly and looked great, until it was grouted incorrectly and sloppyLike I stated before, there were too many issues and mistakes that were madeThey did a very sloppy jobEvery day, they left materials all over the place; they left dust, debris on the floor and a mess in my finished bathroom on the lower levelWe even found tools left up inside the holes in the ceiling that they madeI don't think anyone would allow someone like this company, back into their home after so many mistakes including leaving a major water pipe unhooked, and allow it to create water damage (See exhibit K)I think that was really the last straw because the water leakage created a mess! The only reason that Jeff was open to make things right with me is because I made this complaint with the Revdex.comHe texted me on 9/telling me that he would take the complaint away and we can work something out, really? (See exhibit B) He was more worried about the complaint and how his business looked, then my experience and how upset I wasAny numbers as far as his estimate of labor and material are falseI do not believe he took a loss, on this project because for almost month, he had someone working on most of the work, that performed/worked very slow and insufficient as well as having to do over, multiple mistakes that were made during the projectThat is not my issue that is Jeff's callIf he took any losses, it was due to poor work that needed to be re-done, or poor time management and paceI am the one that lost out and this projectI will spend a lot more money cleaning up and correcting his mistakesMy bathroom is very small, two weeks to finish this project was well enough timeI noticed there is another complaint under Jeff's company from another customer that experienced many similarities with her bathroom that I did

In order to resolve the situation with Mr& Mrs***, Advanced Home Improvements proposes the following:
Mr& Mrs*** still have an open balance due on their project in the amount of $2,The door we purchased cost $2,We will come pick up the door
This
project is over 90% completedThere is work that has not been performed which we will be willing to deduct from their contract (installation of door, trim and approx sq ft of tongue & groove)When we deduct the balance due to Advanced Home Improvements, and the work we did not perform, the ***'s will be due a credit of $1,
We hope that this will resolve the complaintAny questions, please contact Jeff *** ###-###-####
Thank you

Initial Business Response /* (1000, 5, 2015/11/24) */
Advanced Home Improvements is willing to redo the outer portion of the concrete and fix the concrete against the house for the homeowner in order to remedy this situation
Initial Consumer Rebuttal /* (3000, 7, 2015/11/24) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
I do not except their response due to the amount of stress I was put under during the time of the projectI received two consultations from other contractors on the extent of how poorly the job was done and would not feel comfortable having Advanced Home Improvement out at my home again
Final Business Response /* (4000, 13, 2015/12/02) */
That sounds fine - if we can mutually agree on a contractor and their pricing we can make that work
Final Consumer Response /* (4200, 30, 2016/01/11) */
Before I can agree to this offer I would like the name and contact information for the contractor you plan to use and a list of references for them so that I can have them come out and discuss with me a plan and make sure what you are suggesting is possible being as the concrete I have has never been levelIf after discussion with "separate contractor" I decide to move forward with this offer I would like to have a binding contract in place with set dates of this project and design so that there is no "grey areas" on when, what and who should be doing things and that the work is done correctly with the (stamped)design I have chosenI would also like to request that the warranty you are offering covers all areas: labor, materials, wear and tear and that it be for years instead of being this wouldn't be a brand new construction but merely a face lift

As previously stated, Mr. & Mrs. [redacted] still have an open balance due on their project in the amount of $2,450.00. In order to resolve this complaint we will zero out their job balance, and offer a refund in the amount of $1,950.00. Advanced Home Improvements will then be out $4,400.00 total on this project. We believe a refund of $1,950.00 is fair.
We hope that this will resolve the complaint. Any questions, please contact Jeff [redacted] ###-###-####.
Thank you.

Initial Business Response /* (1000, 7, 2015/09/18) */
Jeff said the work will be done by next Thursday, September 24th.
Thanks!
[redacted]copied and pasted from email.
Initial Consumer Rebuttal /* (2000, 9, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)
we accept the response but we have heard this before for him. He is always promising to come out and make the repairs. It will be wonderful if he gets the repairs done by the September 24th. That is acceptable and that is all we ever wanted. Thank you
Final Business Response /* (4000, 21, 2015/10/20) */
AHI was prepared to complete the repairs on the project by the previously discussed date. A few days prior to us doing so, we were notified by the homeowner NOT to complete the repairs because they had a city inspector out and the city was going to write up a letter instructing how the repairs should be made - which ended up being exactly what AHI had planned on doing in the first place.
So yes; the work was delayed per the homeowners request. We have had someone on their project every day since the 15th; we are dealing with these repairs as quickly as we can as we had to re-schedule them.
Final Consumer Response /* (2000, 37, 2015/11/23) */
From: [redacted] (mailto:[redacted]@comcast.net)
Sent: Monday, November 23, 2015 11:52 AM
To: [redacted]
Cc: [redacted]
Subject: Re: Patio-[redacted]
Sounds good, thanks
Sent from my iPhone
On Nov 23, 2015, at 9:32 AM, [redacted] wrote:
Harold will be out tomorrow to get that taken care of.
On Mon, Nov 23, 2015 at 9:30 AM, [redacted] wrote:
Wonderful, thank you.
Sent from my iPhone
On Nov 23, 2015, at 8:09 AM, [redacted] wrote:
Yes, someone will be out this week, should be done by thanksgiving. Thank you
On Nov 20, 2015 5:58 AM, "[redacted]" wrote:
Good morning,
Checking to see when someone will be out to fix the siding and the bottom of the screen door.
Please let us know, thanks, Debby
Sent from my iPhone
[redacted]copied and pasted from email, aca.

Initial Business Response /* (1000, 11, 2015/10/01) */
First, I want to respond to this complaint by letting you know that [redacted] is the co-worker of one of my best friends. She was referred to me by him. I have read through all of the allegations and comments and can only respond to this by stating...

facts and the truth.
Before I state anything; her bathroom is 95% finished and looks amazing. The tile on the floor and tub walls is something we are very proud of.
The job started on the dated listed; however, the scope of work changed dramatically. Originally, we were not tearing anything out. This was added in along with many other items throughout the duration of the project. We tore out her tiled walls and ceramic tub.
1) [redacted] was to supply all the materials for this project, except the durarock. Many things weren't there and we needed to make trips to pick them up.
2) It was stated in the that Jeff was picking up a progress check early. The job was well over half done and we worked out a payment plan so they could afford to do this job. My final check was not to be due until a month after the job would have been done.
3) [redacted] stated that the tile grout was bad and going to cost $600-$1,000 to fix. This statement was made without her being in any conversation. The grout had not been wiped clean yet. After the grout was cleaned, it looked great. She is stating things that were never said. She also stated that the installers quit, which is also false. They worked there the whole day, and still work for me today.
4) [redacted] sent a text terminating the agreement with a balance of $1,400.00 left.
5) We made a small hole in the downstairs bath ceiling to get to the tub plumbing. There were multiple holes already in the downstairs bathroom made from a different company or homeowner. [redacted] asked us to fix. This work was not included in the contract price.
6) As stated in her complaint - she asked AHI not to return.
7) That is why the job is unfinished - We had always intended on going back to complete the work.
8) We are always open to come fix things that need to be corrected. Even with past customers.
As of today, the total bills for her project (labor & material) are $3,925.00 . At this point; we can take the profit loss on this job and she can keep the balance due, which is $1,400.00.
Initial Consumer Rebuttal /* (3000, 13, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
[redacted]See attached photos.
I think what hurts the most is that the owner of Advance Home Improvement is not manning up to his mistakes and is trying to make me, the consumer, look as if I am lying. First, there is no reason what so ever for me to make these things up. I contacted the Revdex.com for a reason and that reason is because of the horrible experience I had with this company and the poor/sloppy job they did on my bathroom as well as not complying with the contract. His workers even seemed unhappy with him and how he conducted his business, not just with me, but with them and other customers just based on some of the things they have told me while working on this project.
Here are my responses to the owner who after 3 attempts from the Revdex.com to contact them, has not responded back to them until now. I will try to respond in the order of his response to the Revdex.com. He stated that the scope of work changed dramatically and that is not true. The contract was originally created by Jeff on 5/10/15 and it did state that we would be doing the tear out of the tub etc., however, after Jeff contacted me in early July to follow up to see if we were still interested, he asked me what he can do to get the work. So after that discussion, I re-negotiated with him and told him that if he'd do the tear outs, and if he can get the project done within 2 weeks, he could have the job. He agreed and I asked him to put that into a contract. He then added that to the original (See exhibit A).
1) I supplied everything for this job to be completed, including my own ladders, stepstools, wheelbarrow, buckets, trash can, etc. in which the workers did not have or bring with them when they arrived. If the workers had to leave and pick up additional material, I was unaware of that until now. I do know they left during the lunch hour on the days that they were working, but never informed me or anyone in the household that they needed something additional for the project.
2) When Jeff arrived on 8/5/15 to pick up his check and stated that the job was "Well over half done" that is not true. The tub, toilet and sink were just removed on 8/4/15 and the plumbing, tiles, etc. were still not completed, so not sure why Jeff is stated that.
3) I received several estimates on the grouting that needed to be re-grouted and done correctly. One of them was from his own Tile guy, which is the same one that put in the tile. Jeff is the one that was not in the conversation because it was in my house and I was there. I also received another estimate from another contractor not related to this project and received the same ballpark estimate that Jeff's guy gave me. I stated that the tile guy quit that day, but was referring to my project; he told me personally that he was going to quit. It doesn't matter to me one way or another if he left Jeff or not. I just know that he was very upset and never came back to clean up the poor grouting that H guy did. The tile guy apologized to me before he left and told me that Jeff better make this right for me. He told me that he hated that I was going through this and that he was truly sorry. That was kind of him but I expected this to come from Jeff. Yes, some of the grouting was wiped clean, but most of grouting had dried, so it left hard, dry residue on my freshly painted walls, and in the creases and cracks of the tile. There were also quite a few uneven applications from the grouting (see exhibit E and F). These photos are how my bathroom looks today. I will have to re-paint the walls because I tried to remove the grout/residue smears, but they do not come off. The tile, as stated before will cost $600-$1000 to remove the grout and re-grout it correctly.
4) I did indeed fire/terminate AHI on 8/21 because they broke the contract that we had. The contract stated that they would be complete in 2 weeks and they did not complete it. It also stated that the walls would be paint ready and that did not happen. Too many mistakes were being made and Jeff did not step in and help the situation. We no longer trusted him at that point.
5) Jeff stated that there were already multiple holes in the ceiling. That is also untrue. We had one other hole in the ceiling that was nowhere near the holes that they created. The hole is located over the toilet and our insurance company covered that, so I never asked him to fix the hole and there would be no reason to. I only expected him to fix the holes that he put in the ceiling to get to the pipes, which is standard. The 2 large holes they created are nowhere near "small" holes as he stated (See exhibit J).
The job is unfinished because Jeff did not fulfill the contract. We severed ties on 8/21 that is one full month after the job started. Do the math. At this point, the holes were not patched up, the floors, tile and walls, still were not clean, other hardware such as bathroom light, towel rack and etc. was still not installed like we were told it would be. Jeff said that he was proud of the work they did, but is he really? Would you be proud of this? (See exhibits C, D, K and J)The tile was initially installed correctly and looked great, until it was grouted incorrectly and sloppy. Like I stated before, there were too many issues and mistakes that were made. They did a very sloppy job. Every day, they left materials all over the place; they left dust, debris on the floor and a mess in my finished bathroom on the lower level. We even found tools left up inside the holes in the ceiling that they made. I don't think anyone would allow someone like this company, back into their home after so many mistakes including leaving a major water pipe unhooked, and allow it to create water damage (See exhibit K). I think that was really the last straw because the water leakage created a mess!
The only reason that Jeff was open to make things right with me is because I made this complaint with the Revdex.com. He texted me on 9/1 telling me that he would take the complaint away and we can work something out, really? (See exhibit B) He was more worried about the complaint and how his business looked, then my experience and how upset I was. Any numbers as far as his estimate of labor and material are false. I do not believe he took a loss, on this project because for almost 1 month, he had someone working on most of the work, that performed/worked very slow and insufficient as well as having to do over, multiple mistakes that were made during the project. That is not my issue that is Jeff's call. If he took any losses, it was due to poor work that needed to be re-done, or poor time management and pace. I am the one that lost out and this project. I will spend a lot more money cleaning up and correcting his mistakes. My bathroom is very small, two weeks to finish this project was well enough time. I noticed there is another complaint under Jeff's company from another customer that experienced many similarities with her bathroom that I did.

Initial Business Response /* (1000, 5, 2015/12/07) */
Advanced Home Improvement thanks you for the opportunity to reply to Mr. [redacted]'s complaint. We take our rating with the Revdex.com very seriously. Mr. [redacted] filed a complaint with the Minnesota Department of Labor and Industry. ...

The Department held "it would appear there is insufficient information evidence of a statutory violation . . . Therefore, we are closing our file."
The facts of the relationship between Advanced Home Improvement and Mr. [redacted] are straightforward.
1. A proposal was submitted on February 9, 2015 by Advanced Home Improvement to Mr. and Mrs. [redacted] to perform construction work totaling $59,235.00. The proposal was modified and accepted by Mr. and Mrs. [redacted] on February 22, 2015.
2. A down payment check was issued by Mr. and Mrs. [redacted] with instructions not to cash the check until a specific date. The check was not cashed until that date.
3. The [redacted]s check did not clear the bank, despite Advanced Home Improvement depositing the check on the date instructed.
4. The check was redeposited and it did clear the bank.
5. On March 18, 2015, Mr. [redacted] sent a text to Jeffrey [redacted] stating, "Jeff, we r sic going a different direction. I would like to talk to you tomorrow about a refund. I will pay you for the permits if you have pulled them.
6. On March 19, 2015, Mr. [redacted] sent a text noting, "I talked to Darcy (Ms. [redacted]) and we are moving a different direction. I would like to pick up our deposit money today."
7. Mr. [redacted] stated, on the 19th, he was moving in a "different direction" based on not receiving a breakdown even though he had signed a contract and Advanced Home Improvement was ready to perform its contractual obligations.
8. However, Mr. [redacted] had pointed out to Mr. [redacted] he had the breakdown on the 18th and the breakdown was not an issue when Mr. and Mrs. [redacted] agreed to the terms of the contract in the first place.
9. Additional texts were exchanged including Mr. [redacted] noting the consequence of his decision to breach the contract with Advanced Home Improvement. He wrote, "At this point, I would rather lose the $23k than let you step foot in my house."
10. At no point did Mr. [redacted] or Ms. [redacted] raise a concern that Advanced Home Improvement attempted to start work on the home remodeling project before the required local building permits were obtained.
Mr. [redacted] has attempted, for reasons unknown, to escape the obligations of a contract with Advanced Home Improvement. He first tried to simply walk away from his contractual obligations undertaken by him and his wife. He has attempted to use the Minnesota Department of Labor & Industry to escape his contractual obligations. He now has moved on to the Minnesota Revdex.com.
Mr. [redacted] is correct Advanced Home Improvement had not pulled the necessary permits. However, the permits were not pulled solely because the [redacted]s cancelled the contract.
Mr. [redacted] never mentioned the lack of permits being pulled as being the reason he cancelled the contract at the time he unilaterally chose to cancel the contract in March of 2015. In fact, he offered to pay for the permits at the time he cancelled the contract.
Likewise, Mr. [redacted] made no mention to the Department of Labor and Industry he cancelled his contract with Advanced Home Improvement due to the lack of permits.
In the Complaint to the Revdex.com, Mr. [redacted] states, for the first time, he cancelled the contract because no permits were pulled.
Advanced Home Improvement is entitled under Minnesota law to its expectation damages incurred as a result of the breach of contract by the [redacted]s. Minnesota law recognizes these expectation damages to be the profits that the non-breaching party reasonably expected to earn if contract had been performed. The [redacted]s have attempted, for reasons unknown, to escape the obligations of a contract with Advanced Home Improvement. This complaint is a second attempt to leverage Advanced Home Improvement into waiving the damages it is entitled to under Minnesota contract law.
The civil dispute continues between the parties and a number of settlement offers have been exchanged. However, a civil dispute of this nature where one party openly and brazenly breaches its contractual obligations should not result in an finding against a non-breaching party to enable the breaching party an advantage in civil litigation.
The evidence in support of Advanced Home Improvement's Contentions is attached. Please contact the undersigned with any questions.
*ind regards,
Jeff [redacted]
President
Advanced Home Improvement
Initial Consumer Rebuttal /* (3000, 7, 2015/12/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I find it very amusing that Mr. [redacted] takes his rating with the Revdex.com "very seriously" considering AHI's checkered past with the Department of Labor (DOL). He must not care as much about what the DOL thinks about his company Advanced Home Improvements. The commissioner of labor advised AHI on multiple occasions that they were prepared to commence administrative proceedings against AHI based on allegations from consumer contracts that violated MN statues, engaged in a fraudulent, deceptive or dishonest practice and failed to comply with a certified building officials correction notice. These records are available via the DOL website as they are public information. AHI was fined by the DOL in all instances. *ey words used by the DOL in the consent orders against AHI are fraudulent, deceptive or dishonest practice. These consent orders were all signed by Jeffrey W [redacted] of AHI. My belief is that most contractors who claim to care about their rating as much as Mr. [redacted] states he does and are doing business the right way don't have DOL consent orders against them or have been fined by the State of Minnesota.
We are not arguing that a contract was in place and as a matter of fact we tried unsuccessfully to get AHI to honor the contract that had been signed February 22, 2015 and were ready to sign a new agreement with AHI that would have allowed them to complete our basement remodel. On May 27, 2015 a letter was sent to AHI demanding that they honor the contract and begin work once appropriate permits had been pulled. Revisions for the work that AHI would be doing were exchanged between May 2015 and August 26, 2015. Our final communication with Jeff August 26, 2015 at 12:35 pm stated that we were willing to sign a new agreement with AHI provided that work that was verbally agreed upon was added to the contract and that we were able to meet with the plumber to discuss the location of the waste line. At this point AHI must have decided that they didn't need to do the work and have been seeking damages. This is ironic that AHI feels entitled to lost profits when they did have the opportunity to do the work if they had added the changes requested to the new contract.
Mr. [redacted] states "that he had not pulled the necessary permits and that the permits were not pulled solely because we cancelled the contract". We cancelled the contract on March 19th after 6:00 pm after talking to the City of St. Michael earlier in the day and discovering that Jeff had not pulled any permits. According to the City of St. Michael the time needed to get the appropriate permits was at a minimum 3-4 business days. According to the City of St. Michael there was no way that Jeff could have the appropriate permits in place on Monday March 23, 2015 his contracted start date. We also discovered that the City of St. Michael keeps a log book of every call/conversation that occurs with a contractor. Jeff had stated that on April 7, 2015 he had spoken with Paul [redacted], the building official who signs off on plans for the City of St. Michael. After my wife Darcy talked with Paul [redacted] and him checking the log book Paul let her know that this communication never occurred. He spoke with one contractor regarding a deck that day but no basements and did not have a conversation with Jeff [redacted]. The City of St. Michael told my wife at this point Thursday March 19, 2015 that we should not allow Jeff [redacted], AHI into our home on Monday March 23, 2015 to start work or we would be subject to fines. Advanced Home Improvements had 19 business days since the contract had been signed and had not pulled a permit or even talked to the City of St. Michael regarding a permit. Mr. [redacted] indicates that we made no mention of this to the DOL which is incorrect. (See attached complaint to DOL number #2). Either way you look at this AHI would have been in breach of the contract. It was impossible for him to obtain the necessary permits in 1 business day to honor his contract start date of March 23, 2015 and according to the contract he was to pull the permits.
Mr. [redacted] also says that in our complaint to the Revdex.com, "Mr. [redacted] states, for the first time, he canceled the contract because no permits were pulled". My wife had been checking with the City everyday that week to see if the appropriate permits had been pulled which they hadn't. I don't know how to take or answer this statement as permits were required to begin work.
Mr. [redacted] indicates that a number of settlement offers have been exchanged. This statement seems to indicate that multiple offers were received which is incorrect. One settlement offer was received June 15, 2015 and ironically the next one that was received was on December 9, 2015 the same day that he replied to this complaint. He has in our opinion been dragging this issue out.
AHI breached the initial verbal start date of March 15, 2015 and would have been in breach a second time March 23, 2015 because AHI didn't have the appropriate permits and couldn't them in time. If we had allowed him to start work we would have been subjected to fines from the City of St. Michael. This doesn't sound like a contractor who cares about his Revdex.com rating.
Final Business Response /* (4000, 14, 2016/01/11) */
[redacted]Document Attached[redacted]
Mr. and Mrs. [redacted] admit they "cancelled the contract on March 19th" and assert it was because Advanced Home Improvements had not pulled permits. The [redacted]s state, in their submission to the Revdex.com, that they were certain Advanced Home Improvement had not pulled the necessary permits. However, on March 18, 2015, Mr. [redacted] sent a text to Jeffrey [redacted] stating, "Jeff, we r sic going a different direction. I would like to talk to you tomorrow about a refund. I will pay you for the permits if you have pulled them." At the time the contract was cancelled, the [redacted]s clearly indicate the contract was cancelled for reasons unknown and totally unrelated to whether permits were or were not pulled.

At the point the [redacted]s chose to cancel the contract, Advanced Home Improvement was legally entitled to damages under Minnesota law.

The [redacted]s then demanded Advanced Home Improvement honor the contract the [redacted]s had cancelled. Realizing their mistake, the [redacted]s agreed to sign a new agreement with a modified scope of work for Advanced Home Improvement to perform.

Advanced Home Improvement is entitled to recover its expectation damages incurred as a result of the [redacted]s admitted breach of contract in March of 2015. As noted previously, Minnesota law recognizes Advanced Home Improvement's expectation damages to be the profits that AHI, as the non-breaching party, reasonably expected to earn if contract had been performed. Advanced Home Improvement is not required to reduce the work it contracted to do, as requested by the [redacted]s, thus reducing its profit from the project, simply because the [redacted]s, as the breaching party realized their mistake by cancelling the contract. The Revdex.com, with all due respect, is not the place to resolve this dispute given the issues of law in dispute between the parties.

Paul V. [redacted], Of Counsel
[redacted]
Final Consumer Response /* (3000, 16, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The above question asks if I accept the response from the business. My reply is no, as the reply is not from the business but from Paul [redacted]. I did not enter into an agreement to do a remodel project with Paul [redacted] unless he has since purchased Advanced Home Improvements and I was not told of this transaction. The contract between us ([redacted]'s) and Advanced Home Improvements was cancelled on March 19th, 2015 because Advanced Home Improvement had not pulled any permits to begin work in our home on Monday March 23, 2015. Mr. [redacted] is correct in saying that we were certain that Advanced Home Improvement had not pulled the necessary permits. The reason this is true is that my wife Darcy had been checking with the city of St. Michael (Paul [redacted]) almost everyday for the prior week to us cancelling the contract to see if Paul [redacted] had heard from Jeff [redacted] and he had not. I did text Jeff that we would pay him for the permits if he had pulled them knowing fully that he had not. The intent was to see if Jeff would lie to us as he had on multiple occasions and say that he had.
Mr. [redacted] states that Advanced Home Improvement was legally entitled to damages under Minnesota law. We have been trying to settle this issue or get Advanced Home Improvement to do the work for almost a year with no luck. Even Mr. [redacted] cannot argue that Advanced Home Improvement is entitled to $23,694.00 in damages. At this point it is becoming a criminal act that Advanced Home Improvement has kept the entire deposit and made no effort to return any of the deposit.
Mr. [redacted] states that we demanded Advanced Home Improvement honor the contract. This is true. No mistake was made Mr. [redacted]. At this point we were trying to get some value out of Advanced Home Improvement through them doing some work since it appears that they are refusing to give us any of our deposit back.
Mr. [redacted] again states that Advanced Home Improvement is entitled to recover expectation damages incurred as a result of the breach of contract. A logical question would be what about the damages the [redacted]'s are entitled to due to the two breaches of contract on Advanced Home Improvements part? Are we not entitled to damages due to the verbal breach of contract of Advanced Home Improvement not starting on March 15? The second breach of contract of not pulling any of the required permits to begin work on March 23? According to the city of St. Michael (Paul [redacted]) the city would not have granted Advanced Home Improvement the required permits in time for them to begin work on Mark 23, 2015. Again Mr. [redacted] how about a reasonable settlement offer that includes Advanced Home Improvements damages vs stalling and keeping the entire deposit.
Unfortunately I would disagree with Mr. [redacted] and say that the Revdex.com is the place to get this information out to the general public so that the consumers of Minnesota understand the business practices of Advanced Home Improvement.